BB Link on my Windows 8 PC does not see media on Z10

I am able to connect my Z10 to BB Link on my Window's 8 PC. The phone’s status shows up as Connected. I can performs a device backup successfully. Yet Link does not see any of the pictures or video’s on the phones internal memory or the media card. I cannot transfer media from the PC to the phone either.
I know that the problem is not with my phone because I can connect to BB Link on my Window’s 7 pc and see and transfer media successfully.
I have tried disabling the firewall, uninstalling and reinstalling BB Link to no avail.

http://support.apple.com/kb/TS1538
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