BB Mac Desktop Manager -- Developer Team Lead -- Help Wanted

This guy has a hard job.  Start from scratch to meet an arbitrary deadline to get an arbitrary software package out.
This software is nothing.
Dear RIM, please give this guy & his developer team the support they need to do the job right.
Thank you! 

http://na.blackberry.com/eng/support/software/mac.jsp

Similar Messages

  • Bold 9000 on Mac Desktop Manager - Can't Remove Any Applications

    In Mac Desktop Manager I go to applications and select the ones I want to remove.  I get a message saying:
    Validation failed because a module marked for update (net_rim_bis_lib) is not available on local disk
    Then, it cancels the application removal.
    I am trying to remove some applications that I loaded (QuickPull among others) that I think are slowing down my Bold.  I have deleted them when on the Bold, but they still appear as loaded in the Desktop Manager.  Ever since putting this app on my BB, I get many more clocks and it runs much slower.  Thanks for the help.
    I have done a battery pull for 10 minutes, but no change.
    Richard

    Not having a media card in your BlackBerry may affect your ability to transfer media files onto it. There is a file size limit of 2.86MB when transferring files into device memory. http://bbry.lv/9XNuy0
    Have you verified that the applications you are trying to install are supported by your current wireless provider? Unlocked devices from one provider may not have full functionality on another network.
    -FS
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click Solution? for posts that have solved your issue(s)!

  • Wifi Music Sync missing from my Mac Desktop Manager

    I have Mac Desktop Manager v2.0.4 which, according to everything I have read online, should have the Wifi music sync feature under Device options:Media tab. Yet, mine simply doesn't have it.
    Any thoughts about why this could be happening?
    Thanks,
    Steve

    I have the same question too.

  • Mac desktop manager and 3rd party apps????

    Will BB desktop manager for Mac sync 3rd party apps? My PC version did but I cannot figure out how to get the Mac version to do it? I want to sync Ascendo DataVAult from my BB to my MacBook??
    HELP!

    http://na.blackberry.com/eng/support/software/mac.jsp

  • Error in installimg desktop manager for playbook. Help

    I was using the prio version of desktop manager 7.0 . Suddenly one day it was asking for a .msi that was not found in my computer. (It seems that it was in a temporary file no longer existing). So i was unable to use the software desktop manager installed. At the same time the tablet wanted to install new drivers and a new version of desktop manager 7.0 began to be installed but always an error message pop up
    in spanish "Para ayudar a proteger el equipo, Windows cerró este programa
    Nombre: Windos installer
    Fabricante: microsoft Corporation"
    A free translation: "to protect your engine Windows closed tis program"
    The error message said:
    EventType : BEX     P1 : msiexec.exe     P2 : 4.5.6001.22159     P3 : 480573de
    P4 : msihnd.dll     P5 : 3.1.4001.5512     P6 : 4802bf1e     P7 : 00036930    
    P8 : c0000005     P9 : 00000008 
    It happens the same thing when i tried to install the version 6 of the desktop manager

    Hi usadoradetablet,
    Welcome to the Support Community!
    I would suggest removing all versions of BlackBerry® Desktop Software that may be installed on your computer and reinstalling the most recent version from http://bbry.lv/9CBxoS
    This KB article should provide more information as well as any further steps that may be needed to resolve this issue. "Error 1316 A network error occurred while attempting to read from the file C:\Windows\Installer\BlackBerry Desktop Software.msi" when trying to uninstall/upgrade BlackBerry Desktop Software. http://bbry.lv/Nl0ywV
    Hope this helps.
    -FS
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click Solution? for posts that have solved your issue(s)!

  • Mac Desktop Manager - Device has run out of memory

    So, long story short, this is the latest (of a very long string) of error messages. I have been able, with the help of these forums, to troubleshoot all the others.
    I am syncing my BB 8120 (v4.5.0.174) to iCal with the Desktop Manager, only set to sync calendar. It simply drops with an error that the 'Device has run out of memory'. Checking the Applications tab shows 17mb of free space.
    History:
    I got this Blackberry a few months ago, deciding I wanted a robust phone with good battery life that had email.
    I use gmail. Apparently this is not compatible with BIS, and had continual problems. This is still unsatisfactory - I have to use the gmail app which causes problems (hanging) and does not support push.
    I was dismayed to discover that a Blackberry sync client for Mac had only recently been announced, however I persevered.
    When it was released, I started using it, but it has continually given errors on all manner of different combinations.
    I recently solved the contacts problem by syncing using the Google sync, which syncs also with my mac over the air.
    This is not a solution for the calendars because iCal does not support google calendars well enough for my liking.
    The phone sporadically has a spinning hourglass, for what reason(s) I cannot determine, even after battery pulls etc.
    Suffice to say I have spent hundreds of hours troubleshooting this phone over the last months. For a phone whose main selling functions are email and organisation, it does neither of these reliably or well.
    If I do not solve this problem soon I will return to my old phone which supported everything above more reliably, and had 4 times the battery life to boot. The only thing I would miss is the qwerty keyboard.
    Mac OS 10.6.2 MacBook Pro

    Ah yes, good old Project Manager. There are plenty of times when it causes more problems than it solves.
    You might try deleting the following folder:
    User/Library/Preferences/Logic/PM Data
    If you use Project Manager, it's easy enough to rebuild the table. If you don't then don't worry - just delete it. By the way, if you're into Project Manager or would like to know more, go to the website of the perhaps the most generous man in the Logic world, Edgar Rothermich and grab some of his user manuals.
    http://homepage.mac.com/edgarrothermich/Manuals.html
    Pete

  • Can't uninstall, modify, or repair Desktop Manager Software...Help Before I get Fired!

    PLEASE HEEELLLPPPP BEFORE I GO CRAZY!!! I'm actually trying to uninstall Desktop Manager 4.5 and no matter what I do, I can't seem to get the software to uninstall because, I suspect, it was originally extracted to a Temp folder that was deleted. Now, I can't use the typical Add/Remove Programs to remove, repair or modify DM becuase I get various errors from can't find the Blackberry Desktop Manager.msi file to error 1304 (or 1317 or 2330) saying Error getting file attributes c:\program files\research in motion\isti connectors\isgroupwise6.5x\1033 Get Last Error:23. I even tried to just delete the Research in Motion folder and that didn't even work because it had some problem with the .ico file! When I tried to navigate to the 1033 folder a message saying that the file folder needed to be formatted which in turn tries to format my WHOLE C: DRIVE! This issue is affecting my career actually. I have to convert my personal BIS BB to a corporate liable BES BB and have to use the corporate approved DM version 4.3 and since I can't get rid of 4.5 this could be a REAL PROBLEM WITH MY EMPLOYER!!! Any ideas would be so appreciated you don't even know!         

    d_fisher wrote:
    Based on your error messages it sounds like you might have a hard drive that is failing.
    I would tend to agree. You might want to run a chkdsk c: /f on the drive in an attempt to at least get things semi stable. If you sill cannot uninstall the app, you can attempt to reinstall it again to allow it to repopulate the areas where there were problems (assuming it will allow you to reinstall or repair by running the installer). If that works then you can attempt to uninstall it.
    From the urgency in your post I'm under the impression you are looking for things to try, I would probably try this as a last resort step.
    If everything works successfully, get a new drive and rebuilld. disk problems seem to have a tendency to return at the worst time.

  • Upgrade BB OS version via BB Mac Desktop Manager

    I see a way to update the Desktop Manager and update the applications on board, but can I upgrade the OS?
    Thanks.

    If you click on Applications, there should be a "Check For Updates" button at the bottom left. This will check if there are any newer versions of BlackBerry OS for your BlackBerry.

  • Re: How to Import .CSV file using Mac Desktop Manager 1.0.4?

    I am at a total loss.  I have exported my existing address book of 3100 contacts and it can be in any format -  csv or whatever.
     It is from an app called NowContcat and up to date.  You would not know it.
    Anyway all I want to do is import to my BB Bold 9000 running the latest upgrades.
    Can anyone help? - I have tried to read all of the posts but there does not seem to be anything i the manual or otherwise.
    SDK

    Hey kempyau,
    To clarify your issue, are you looking to take the csv file of 3100 contacts and synchronize it with your BlackBerry?
    You can import the contacts in Mac Address Book and then use BlackBerry Desktop Software to synchronize the contacts.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • Can Mac Desktop Manager sync Yahoo contacts & calendar

    Helping a friend with a Mac. want to see what is possible before talking to him so he doesn't get confused. He is using yahoo mail.
    Can the new software on Mac sync calendar & contacts in Yahoo to phone? Or does it only do addressbook and iCal?
    I don't see a PDF manual for the software. Is there one?
    ThanksQ

    Check this out: http://mobile.yahoo.com/blackberry#overview

  • Trying to install Desktop Manager, could use some help.

    I'm trying to install on a PC running windows XP. did a complete uninstall per KB02206. The installer gets to this point:
    Installing Microsoft .NET framework 3.5 sp1 (web download).
    Which brings up the following Dialogue box:
    Please wait while setupup configures the component. This might take several minutes.
    Several minutes elapse, then:
    The installation of Microsoft .NET framework 3.5 sp1 (web download) has failed. Setup will now exit.
    Gee, setup, thanks for telling me why it failed. Maybe one of you kind souls has some advice on how I can make this work?
    Solved!
    Go to Solution.

    Can you try to install the framework first from here?
    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ab99342f-5d1a-413d-8319-81da479ab0d7&dis...
    If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
    Remember to resolve your thread by clicking Accepted Solution.

  • ATTENTION: Desktop Manager Has stopped working - SOLVED

    Hey everyone!
    I've finally, finally solved a
    problem I've been dealing with for the past month (since updating DM to the
    latest version 6.x.35)
    I have a BB Bold 9700 with OS 6.0.0.600 ( by the
    way the issue is not related to the OS as I had the error prior to getting this
    version).
    The problem is that when opening DM, everything is fine AS
    LONG as I don't connect my phone. As soon as I do, DM crashes with the dreaded
    "DM has stopped working" message. I tried literally everything... Browsed many
    forums and found onyl questions without answers... Turns out hundreds of BB
    users faced the same problem on various BB models. Out of these I can honestly
    say, only 2 managed to fix the issue they were facing.
    To start with and
    to help people identify if my issue is similar to the one they are facing, I'll
    paste the issue as shown in :
    Rim.Desktop.Exception.log
    14:47:54.860|FATAL|10|Exception|0|Fatal
    Error
    System.IO.IOException: The directory name is invalid.
    at
    System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
    at
    System.IO.Directory.InternalGetFileDirectoryNames( String path, String
    userPathOriginal, String searchPattern, Boolean includeFiles, Boolean
    includeDirs, SearchOption searchOption)
    at
    System.IO.Directory.GetFiles(String path, String searchPattern, SearchOption
    searchOption)
    at System.IO.Directory.GetFiles(String path)
    at
    Rim.Common.Filesystem.Win32FileSystem.<GetFiles>d_ _7.MoveNext()
    at
    Rim.Common.Filesystem.FolderPath.<GetChildren>d__3 `1.MoveNext()
    at
    Rim.Common.Filesystem.FolderPathExtensions.<GetChi
    ldFiles>d__6.MoveNext()
    at
    Rim.Media.Common.LibraryIdVersionManager.UpgradeWm sFilesForWmp(IFolderPath
    settingsFolder)
    at Rim.Media.Common.LibraryIdVersionManager.UpgradeTr
    ansactionFiles(IFolderPath settingsFolder)
    at
    Rim.Media.Device.BlackBerryInfo.CreateDriveInfo(Me diaPaths mediaPaths,
    MediaDestinationType destinationType, IInterruptibleFileSystem fileSystem,
    Boolean isContentStore)
    at Rim.Media.Device.BlackBerryInfo.RefreshDriveInfo(B
    oolean isDftpMode, Object token)
    at
    Rim.Media.Device.DeviceService.OnDeviceAcquired(ID evice device, Object token,
    DeviceAcquireResult result)
    at
    Rim.Desktop.Services.DeviceManager.Device.Internal Login(List`1 loginActions,
    Boolean isPrivate)
    at Rim.Desktop.Services.DeviceManager.DeviceManager.P
    rocessDeviceLoginRequest(Device device)
    at
    Rim.Desktop.Services.DeviceManager.DeviceManager.<
    LoginCurrentDevice>b__11()
    at
    Rim.Desktop.Services.Tasks.Task.RunOneOperation()
    at
    Rim.Desktop.Services.Tasks.Task.Run()
    at
    Rim.Desktop.Services.DeviceManager.DeviceManager.h andleWork(DeviceManagerWork
    work)
    at Rim.Common.Utilities.QueueWorkThread`1.ThreadProc( )
    at
    System.Threading.ThreadHelper.ThreadStart_Context( Object state)
    at
    System.Threading.ExecutionContext.Run(ExecutionCon text executionContext,
    ContextCallback callback, Object state)
    at
    System.Threading.ThreadHelper.ThreadStart()
    Now my problem is
    that unlike other error logs posted by users on various forums, mine didn't show
    what the issue was... There is a gap between the 1st and 2nd lines in the log.
    In all error logs I saw, that missing line was supposed to hold details on the
    issue. In my case, the "invalid directory name".
    I tried
    reinstalling DM without success and after seeing that so many people on the web
    had given up considering RIM was not taking any action, I joined the club and
    even made the decision not to buy the 9900 once it is released.
    Finally
    today, for some reason while working on resolving an issue in an application I
    use at work, I decided to use a tool for trying to solve the DM crash... The
    tool is Process Monitor (procmon.exe) and is an AMAZING tool to see exactly what
    happens when you run any process (executable or others).
    Granted it's
    not very accessible and users who don't work in IT might not be familiar with
    many terms/features in this tool, but I honestly don't think there is any other
    way to identify the problem you're facing in DM.
    In my case I noticed in
    the captured activity of Process Monitor that there were two "path not found"
    issues just before the activity related to writing into the error log started.
    The 2 paths were :
    F:\BlackBerry\system\Media Sync\xxxxx.system
    C:\Users\Nicolas\AppData\Roaming\Research In Motion\BlackBerry Media
    Sync\<mypin>.settings
    First path is on the blackberry itself
    and in my case I had a file named "media sync" but no folder. I renamed that
    file and created the folder with that name.
    For the 2nd path, which was
    very strange, I could not find a file matching my BB pin... There was another
    one matching my wife's pin. I just took a copy of it and renamed it to my pin
    number.
    After these 2 adjustments I reopened DM and I got a message
    that a new device had been detected. I did a few settings and my BB connected
    successfully... No crash... I tried syncing, backup and everything seems to be
    working fine now.
    I hope this helps others in investigating the
    issues they are facing. By the way in Process Monitor be sure to first access
    the Filter options and select process name as : "rim.destop.exe"
    This will
    monitor ONLY the activity related to DM.

    Hi Nicolas81...
    Thanks for the detail here.  just to let you know, we have logged a bug with the Desktop Manager development team to have this fixed for the next version.
    Cheers
    M
    Need additional information on BlackBerry products?
    visit: http://www.blackberry.net

  • Mac version of BlackBerry Desktop Manager KB articles

    The following is a list of knowledge base articles for the Mac version of BlackBerry® Desktop Manager:
    KB18769 - System requirements for BlackBerry Desktop Manager version 1.0 (for Mac OS)
    KB18770 - Features of BlackBerry Desktop Manager 1.0 (for Mac OS)
    KB18771 - Installing and removing BlackBerry Desktop Manager version 1.0 (for Mac OS)
    KB18776 - How to back up and restore BlackBerry smartphone data using BlackBerry Desktop Manager version 1.0 (for Mac OS)
    KB19148 - How to synchronize a BlackBerry smartphone with Microsoft Entourage using BlackBerry Desktop Manager version 1.0 (for Mac OS)
    KB19150 - How to update or modify applications on a BlackBerry smartphone using BlackBerry Desktop Manager version 1.0 (for Mac OS)
    KB19151 - Faster Synchronization and Safer Synchronization options in  BlackBerry Desktop Manager version 1.0 (for Mac OS)
    KB19152 - How to synchronize music from iTunes using BlackBerry Desktop Manager version 1.0 (for Mac OS)
    KB19470 - Unable to Synchronize Mac Desktop Manager with Entourage 2004
    KB19645 - Media Transfer Protocol (MTP) enabled BlackBerry smartphones are not detected by the BlackBerry Desktop Software for Mac
    KB16473 - Remove or uninstall BlackBerry Media Sync for Mac computers
    KB19624 - After the TetherBerry application has been opened, the BlackBerry smartphone is not detected by BlackBerry Desktop Manager version 1.0
    KB19631 - Groups in Apple Address Book do not synchronize with contact list categories on the BlackBerry smartphone
    KB19728 - The BlackBerry Desktop Manager is unable to detect the BlackBerry smartphone when the Mac computer is booted into Mac OS X 10.6 64bit mode
    KB19682 - "Persistent Store Migration Failed" error message is received upon opening BlackBerry Desktop Manager
    KB19683 - PIN, Home 2, Work 2, and Other field values within the contact list are removed from the BlackBerry smartphone after modifying the contact list entry in Microsoft Entourage
    KB19636 - "Categories" field in Tasks does not synchronize between Entourage Notes and the BlackBerry smartphone
    KB19625 - PIN field within the contact list does not transfer to the Address Book on the Mac
    KB19596 - Synchronization using iCal with read-only calendars generates an incorrect prompt for conflict resolution in future synchronizations
    KB19621 - Previously synchronized calendar or contact information gets erased from the Mac computer after synchronizing with the BlackBerry smartphone
    KB19687 - Address Book synchronization completes, however no data is transferred to the BlackBerry smartphone
    KB19630 - Calendar appointments accepted on the BlackBerry smartphone cannot be edited after synchronizing with iCal
    KB19629 - Mass storage drives are not mounted after the Macintosh computer awakes from sleep mode
    KB19640 - BlackBerry smartphone has only one Work/Home phone number after synchronization
    *** We will continue to add more as they become available.
    Message Edited by FozzyBear on 10-02-2009 09:35 PM
    -FB
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click "Accept as a Solution" for posts that have solved your issue(s)!

    I think you're going to have a problem with that.  http://forums.crackberry.com/mac-users-f62/desktop-manager-os-lion-624231/
    Try BlackBerry support  >  BlackBerry Support

  • NVIDIA nView Desktop Manager

    I have been trying and failing to run LR1.0 for the last week, playing with everything I could find in this forum. Total failure - LR froze within minutes every time I tried to run it. Reloaded LR - changed the library - etc etc.
    Finally spotted a comment in LR Extra FAQ - Compatibility Issues. "Unconfirmed at present - NVidia's NView Desktop Manager may cause problems with Lightroom"
    So I disabled NView Desktop Manager and voila! - LR now runs - perfectly as far as I can tell so far - but I haven't done any real work yet.
    OK OK maybe I should have spotted that tip in LR Extra earlier (don't know how long its been there). But if you're having problems with LR and have NView Desktop Manager running, try disabling it.
    Windows XP, Intel Core 2 Duo 2.8 GHz, 2GB (now without NView Desktop Manager!)
    Hope this helps someone, Nigel

    NView DM also interferes (somewhat) with my Habu mouse.

  • BB Desktop Manager no longer works with Mac Maverick - Need Help Urgently

    I have been a loyal Blackberry user since the Government of Canada officially began using these cell phones. I feel, however, abandoned by Blackberry (they obviously don't believe that it is easier to retain an existing customer than acquire a new one). I'm using a Blackberry Bold (9900) with a Macbook Pro. Everything was fine until I upgraded my Mac operating system to Maverick; my Blackberry Desktop Manager no longer works, so I cannot sync the content (contacts, calendar) of my phone with my Mac, but that's not the worst of it.
    I recently had a momentary lapse and exceeded the 10 password attempts to access my phone... this accidentally wiped my phone clean... and because Desktop Manager does not work with Mac, I do not have a way to recover my data. Rogers was of no help and had Blackberry updated its desktop software months ago, as it should have, this issue would have been moot. I do not know how or why, but I was able to recover most of my data, but I'm not sure just how up-to-date tha data is and am still going through it, but I'm having issues with some functionality.
    I'm in the US for several months and have suspended my Canadian services. Prior to the wipe, I was able to use wifi on my phone to send and receive emails with no problem.  After the wipe, I can't send emails or bbms.  I checked my blackberry internet service and all email accounts are good to go. BBMs are another issue.  I need help.  Suggestions please. 

    Apple has ceased synchronization with Mavericks. The issue lies with Apple, not with the desktop software. To mitigate the lack of sync capabilities in Mavericks you can sync your contacts and calender on your Mac with the usual suspects (Yahoo, Google). Create a backup (archive) for Contacts and Calender on your Mac first, then create one of those email accouonts that allow syncing. On your 9900 and with BlackBerry provisioning enabled create the new or existing email account. See which email accounts can sync with BB, I know Yahoo is working fine. For Yahoo, get the Yahoo Calender sync (a few bucks one-off payment required), Contacts sync works off the shelf within BB. If you reset the 9900 you should be able to restore all data with BB DTM. Please note that emails you received during the 9900 reset and the date of restore will not be available on the device. You will still not be able to sync contacts/calender over BB DTM. I hope that helps.
    BlackBerry Bold 9900, Blackberry Z10 and BlackBerry PlayBook.

Maybe you are looking for