BB newbie - have set up hotmail email ok, but cannot set up outlook exchange account.
Hi,
Ok had BB for 3 days - loving it
I easily configured my hotmail email but cannot do so for my company exchange account.
The account is available through a https://exchange.companyname.com type web server
I can log into my email from anywhere on the internet using this web address.
I get as far as adding my settings an enter the web adddress, log in and password.
I get the message "unable to add account. Please check your information and try again"
What am I doing wrong ?
Thanks in advance
JJ
Details
BlackBerry 8520
v4.6.1.314 (Platform 4.2.0.135)
No apps , free space 103.5 MB
Hi and Welcome to the Forums!
FYI -- what you are attempting to do is use your BB, via BIS, to access your work email via their OWA environment. While that is supported, it can be tricky. I, honestly, could never get mine to configure via the device interface to BIS (Setup > Email Settings). Only by using a PC and going to my carriers BIS website could I get my OWA configured in BIS. You may need to do the same.
You can find your carriers BIS website via this portal:
http://www.blackberryfaq.com/index.php/Where_can_I_log_into_my_BIS_account%3F
And you can find the specific detailed instructions for configuring OWA in this KB.
There are some limitations concerning OWA, but let's hold off on discussing those until you try out the above procedure.
Oh...btw...you will have to create credentials for your BIS account so that, when you log into it from a PC/browser, your carrier can identify and authenticate you. Typically, I find it easier to create the BIS credentials on the BB interface to BIS...then you can enter them in the BB interface, with the 'Remember Me' checkbox so that you only have to enter them one time on the BB itself. Then, when you use your carriers web interface to BIS, you will use those credentials to log in and conduct the OWA configuration.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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