BB not communicating with computer & an"Uncaught exception: java.lang.NullPointerException" issue

I am stuck between a rock & a hard place.  I would really like some advice that will prevent me from losing all of my contacts data.
Firstly, I have not backed up any of my data from my BB!  I have now very quickly tried to rectify this today, uploading the software and downing loading all updates.
I have some corruption or other on the BB that has caused me to lose 4 of my 5 email accounts and also unable to access the unread emails in the remaining account or text/call out.
One of the messages that I get on the BB is Uncaught exception: java.lang.NullPointerException (the other is longer and I cannot remember what it said, but it was similar).
I have read that I need to backup, wipe then restore to get rid of the corruption.  My problem is that I cannot back up therefore if I go ahead and clean the BB then I will lose all of my data?
Is there any way I can transfer the data to my SIM card - it isn't a lot at all, maybe 100 contacts............
Looking forward to a solution, have spent all day mucking around with troublesome technology - when I had so many more important things to do......
Thanks in anticipation.

Hi and Welcome to the Forums!
Reloading your OS is best done via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
You can use any OS...you are not limited to your carriers. If you do use an OS from other than your home carrier, then insert, between steps 1 and 2 in the above, the deletion, on your PC, of a file named VENDOR.XML.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Similar Messages

  • Uncaught exception java.lang.nullpointerexception on 9300

    Help - please can some one help. I get the above msg (uncaught exception java.lang.nullpointerexception) when I try and access my emails or txt msg. I can make & recieve calls. Have tried removing battery and resetting, also removed the email and reinstalled, but still get the same error. I havent added any new Apps or downloaded any thing on the blackberry.
    Thank you in advance for your help

    Hi and Welcome to the Community!!
    There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
    Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
    Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
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    There might be an updated code set from the carrier -- check them via this portal:
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    The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Uncaught exception: java.lang.NullPointerException error after connecting to BlackberryPlaybook

    Hi,
    I know that there are many other threads about this error but they're all to do with bbm.
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    Hi and Welcome to the Community!!
    There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
    Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
    Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
    If it won't boot up cleanly, then you may need to try Safe Mode:
    KB17877 How to start a BlackBerry smartphone in safe mode
    There might be an updated code set from the carrier -- check them via this portal:
     http://na.blackberry.com/eng/support/downloads/download_sites.jsp
    The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
    Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
    KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone
    The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Uncaught Exception: java.lang.NullPointerException

    Hi,
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    Go to Solution.

    Hi and Welcome to the Forums!
    Given your description, I advise an OS reload or upgrade. From a PC, you can install any OS package to a BB via this procedure:
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    If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
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    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • 8350i uncaught exception java.lang.NullPointerException after hard reset

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    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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