BB OS 6.0 and Arabic Multitap issue

Hi, I didn't know how to reach the blackberry OS 6.0 developers, so I thought it might be a good idea to post in this forum, and if there is a better place to ask for this, then please let me know.
Most if not all Arabic users who use Arabic Multitap to type, has been suffering since they upgrade from OS 5.0 to OS 6.0, as there are some significant changes on the way of some double letters keys behave, like swapping 1st and 2nd letters.
i.e. when pressing on letter A once. It used to be س , but now it’s ش which is the 2nd letter which should be the result of quickly pressing twice on letter A. and letter Q aswell has the same issue.
As the result of these significant changes the users has a lot of spelling mistakes and it’s really annoying for a lot of  “BB heavy users” to recheck every sentence they typed.
We don’t ask for big changes, we just need to have exactly the same Arabic Multitap typing experience that we used to have on OS 5.0, that’s all we ask for.
i.e. use the same Arabic letters map as the one in OS 5.0.
We hope to see these changes in the next OS 6.0 update. as this makes a lot of Arabic users stuck to their old hand set OS 5.0.
Best Regards

thanks mohan.. we got the data from SUP but tried in different way
Query query = new Query();     
             AttributeTest test = new AttributeTest();
             test.setAttribute("<att name>");
             test.setValue("<Value>");
             test.setOperator(AttributeTest.EQUAL);
             query.where(test);
             result = new LabelField("Test criteria created..");
            add(result);
             <MBO PROJ NAME>DB.synchronize();                          
             ObjectList soList = <MBO Name>.findWithQuery(query);
             result = new LabelField("Size: "+soList.size());
            add(result);
if it is not the correct process pls correct us.
thanks
SK

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    Twistan

    HI
    1. In Action profiles, logon to system and recheck correcion are available in action definition as well in condition configuration and the schedule condition is also maintained. but the display is not coming(i.e in the worklist this action is not getting displayed).
    You can check the schedule condition for the action and match the status values...or try recreating the action with schedule condition again....for customer specific ....copy the standard aciton with ur zname and make a schedule condition and check the same.
    2, In suppport team of incident when i give individual processor it throwing a warning that u r not the processor. but when i give org unit it is working perfectly. Could anyone guide on this.
    You need to have the empolyee role for BP ..goto BP and got here dropdown for ur bp and choose role Employee and then enter ur userid
    also make sure that u have the message processing role
    Hope it clarifies ur doubt and resolve ur prob
    Regards
    Prakhar

  • I need to find out how to contact upeer management to try and resolve an issue before I open a complaint with the Attorney Generals Office as well as the Better Business Bureau and social media.

    I have been with Verizon for 15 years. I have a family share plan with 2 smart phones a standard phone and a jetpack for wireless access. I pay for insurance on the 2 smartphones. Approximately a year ago I made a payment arrangement to continue service on my account even though I had some business difficulties. I was told that while the arrangement was in place I could not make any changes to my account. However, since then I have had the following issues and when I try and contact Verizon to try and resolve them I am place on eternal hold or disconnected.
    Issue #1: My daughter lost her phone in June 2014. (The contract on this phone was up in 2013) I have been told that I cannot replace the phone even though I pay the insurance premium of $9.95 a month. I have been billed for it and have also been charged $54.87 for the monthly service as well. The phone has not made or received a call since June 4, 2014 yet I have been charged $274.38 I just was able to have the service suspended at the store today, 11/29/2014
    Issue #2 My phone has intermittent flaws, locking up and reuring rests, dropping calls, failing to receive calls etc along with horrible battery life. I went into the local verizon store and they ordered me a refurbished replacement phone which was subsequently sent to me. When I received it I took it to the store to have them assist me in setting it up properly. I was told that I should NOT set it up but send it back due to some physical damage present on my old phone that would most likely result in a $150 charge...it was recommended that I just upgrade my phones as they were all out of contract and that would be the best solution. I asked the manager if that would be possible due to the "terms" on my account and she said "it would not be a problem". I was interested in an Iphone 6 which was not in stock so I sent the replacement phone back and left, to wait for the phone to become available.
    Issue #3 I had a JetPack that was recently stolen from my car. I stopped in to ask what to do about it (it is no longer under contract either) They suspended the service and recomended I wait until I upgraded my other phones and then get a new Jet Pack. I just received noticed that they were going to continue billing me for it this week, even though it has been out of contract for several months??????
    I recently went to Best Buy to take advantage of their Black Friday deals and was told that based on the status of my account I was ineligible for any upgrades. We called Verizon from the Best Buy and they told me that I needed to address my account status (I just made the scheduled payment on the 23rd of Nov) either with Financial Services or go to a Corporate Store. I went to the store and was told there was nothing that could be done at that level, I would need to talk to financial services (which was closed)
    So, I am extremely frustrated and upset with this whole situation and wanted to make one more attempt to resolve it with Verizon before I make a full blown complaint to the Attorney Generals Office, the Better Business Bureau as well as post this incredibly BAD customer service story on social media. I hope that I hear from someone ASAP as this is critical that I get things resolved immediately. I can be reached at [removed].
    Personal information removed as required by Verizon Wireless Terms of Service
    Message was edited by: Admin Moderator

    Complain to the Attorney General about what? There is nothing in your story worth any such complaint. They will tell you the same.
    First you have payment difficulty so credit and the Edge program are not available to you. You have to be credit worthy to get any upgrade, unless you can pay full price for all those new devices.
    Can you?
    You are trying to get new contract plans, but since you are having paying on time and in full issues you will not get extended credit from any carrier.
    What I would do is go and port out to Boost or Virgin Mobile where you pay a reduced cost for each device and get unlimited everything for $40 to $50 a month, it is pre pay so if you don't pay you get cut off.
    Verizon although with the best coverage is also the highest priced.
    Good Luck

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