BB Passport earpiece and speaker crackling

I purchased a Red Passport from ShopBlackberry only a month ago and the ear piece and speaker are both crackling at medium - high volume. I like the overall build but this isn't what I expected, to be sending in my phone only after a month. Anyways, I am having a hard time to find Repair website for Blackberry. I only had it for a month and since I bought it directly from Blackberry it should still be under warranty. Who do i go to? I looked everywhere in support but I can't find Repair request form. Any help is appreciated 

Does anybody experience these issues?
Do i need to take this phone to service center or wait for a software update?

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