BB Pearl 8120 - speakerphone not working

Hello
I wonder if anyone can help me. My speakerphone is not working so I can not hear any incoming calls. My profiles are set to Loud. When I listen to ring tones I have to switch to handset otherwise I can't hear them. And if I press period during a call everything goes mute. Any idea? My service provider just told me I have to speak to BlackBerry but I can't even see a phone number to call. I only bought my phone in July. Any ideas?
Thanks
Nools

Hmmm. What if you try and change to a different profile? So if Loud is the active profile, try changing to Normal and see if that makes a difference
Also this has never worked, or just stopped working?
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