BB speed fell to arount 180K and IP profile fell f...

Hi Can someone please help? 2 days ago my BB speed suddenly fell to 180 down, 370 up. We live in a rural area of Wales(12 miles from Newport, so not too rural!) BT speed test shows following result: Download speed achieved during the test was - 189 Kbps For your connection, the acceptable range of speeds is 50-250 Kbps. Additional Information: Your DSL Connection Rate :1056 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 250 Kbp IP profile should be 1500 (set by a BT engineer 12 months ago when the same thing happened. I have power-cycled the (Mk 2) hub and have dome all of the trouble shooting stuff with cables, connectors and firewalls After 4 hours with our friends in India (!!) I am told that their speed test shows all is OK and that an engineer will have to come out. Problem is, earliest visit (paid for or not) is 10 days!!! Not acceptable since I have a business to run. All I need is the IP profile reset to 1500 - can I get anyone to even understand that? Well no, actually. Please could someone help? Thanks Regards TWF
Solved!
Go to Solution.

Hi
my system is comnnected via the main box which has an integral filter.  This was fitted when the identical snag happened 12 months ago.  Disconnecting the phone and 2 Sky boxes makes no difference.  This was a sudden eventwith no obvious trigger.  Quiet line test is silent
Thanks for your help
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 03:07:13
Downstream
768 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
14.9 dB / 16.0 dB
Line attenuation (Down/Up)
67.1 dB / 31.5 dB
Output power (Down/Up)
1.4 dBm / 1.4 dBm

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