BB speed getting slower and slower

Question

Hello,
my speed is dropping slowly but surely, it was at 18mbps downstream at one point and was perfectly stable i am now at 13mbps it has been dropping all the time,
 Had the line for over a year now and it just keeps dropping eventually im gunna be at an abysmal speed, im paying the same amount as a infinity customer but i cant get infinty at my property even though there is a poster on my exchange at the end of the road saying infinity is now available in your area call to get it, but yet i am told its not even planned for my area how pathetic and misleading.
Ive had nothing but poor customer service from BT and i am counting down the 4 month untill my contract is at an end.
People say i might be whingin but im paying exactly the same amount as someone who has 10 times my connection, surely this cant be right? is there anything that can be done to fix my speed to a speed it was perfectly stable at.
Rant over any help would be appreciated
 Nathan
Connection Information
Line state:
Connected
Connection time:
6 days, 22:32:55
Downstream:
13.15 Mbps
Upstream:
1.14 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
11.6 dB / 6.3 dB
Line attenuation (Down/Up):
26.1 dB / 14.5 dB
Output power (Down/Up):
20.4 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
5590 / 342
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
22991 / 600
Error Seconds (Local/Remote):
5011 / 178
Solved!
Go to Solution.

Answer 1

Hi Welcome to the forums
Here are some help pages done by CL Keith http://forumhelp.dyndns.org/speed/Speed.html
Can you also post the full results from BT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket  
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
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