BB Still dropping out

Hi
I am still having ongoing issues with my Broadband connection it seems to work for 4days and then cuts out a lot. I have spoken to BT India today they told me that there was another fault at my local exchange Chichester and that they would send out an engineer to resolve the issue. My line states are below do these indicate what might be causing this issue?
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 02:39:50
Downstream
16,469 Kbps
Upstream
1,188 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
9.0 dB / 6.3 dB
Line attenuation (Down/Up)
26.3 dB / 10.6 dB
Output power (Down/Up)
25.0 dBm / 1.8 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
394 / 0
CRC Errors (Down/Up)
20 / 0
HEC Errors (Down/Up)
494 / 0
Error Seconds (Local/Remote)
15 / 0

Hi Wizkid
We have your email here and will look into this for you. Try to see what has happened with your connection.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Dropping out 10 times a day

Sick to death of dropping out i have moved the router and put new filter in still dropping out i have infinity
This morning i went on line to ''Chat with Support A ssistant'' i could not believe i was 35 in the que i took 45 min till i got to no 1....AND then it said there aer no advisors ;Try later B T are a joke i was off line for 10 days when there was a prob with the box up the road totaly **bleep** of with them £41 a month telephone and Infinity 18 month contract wish i knew how to get out of it they are not promising to their side of the contact you cant speak to an English speaking advisor
Frutrated

Hi Modmossy,
Are you connecting wirelessly or over ethernet?
Chris
Bt Mod Team.
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Drop out in fade...

using the new fade tool in logic 9 I'm hearing a drop out for a couple of milliseconds exactly where the fade starts anyone have some insight to this.
I had the same problem whilst using pro tools 8 on elastic audio tracks.
but this was a strait guitar .aif file
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Is there any automation on the track?
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If you delete the fade and then reapply does it still drop out?
JG

Why dose wi-Fi keep dropping out

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Thanks for your reply. Both my AEX and my router are set to the same channel (6). (From what I understand, they need to be set to the same channel for it to run through WiFi, right?) When I run a scan, nothing else in the area is set to that channel, so I don't think there should be any interference.
I went through the rest of the settings, and they all seem to be correct. I'm not sure how to check if it is set as a client only, but it is set for airplay and I didn't set it up to extend the network. I verified that it is set to "join a wireless network," not "extend a wireless network."
The signal I am getting from my router is at 100%, so I thought I'd give it another try after verifying everything. It still drops out. I timed the drop-outs this time, and it is actually happening literally every minute, almost to the second.
I think I might be heading back to the store for a refund later today unless I get some other suggestions on what will fix this issue. If the drop-outs happened every 20 minutes, even every 10 minutes, I could put up with it, but every minute is unacceptable.

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I am using a PC. I am playing iTunes wirelessly. The distance between my router, my computer, and the Airport Express shouldn't be an issue; they are relatively close together. I have had no other issues with my wireless. My Blu-ray player is able to access the internet wirelessly and stream movies with no problem, so I don't understand why I am having such an issue with streaming music.
I love the concept of the Airport Express, but I am ready to take it back to the store for a refund.

Thanks for your reply. Both my AEX and my router are set to the same channel (6). (From what I understand, they need to be set to the same channel for it to run through WiFi, right?) When I run a scan, nothing else in the area is set to that channel, so I don't think there should be any interference.
I went through the rest of the settings, and they all seem to be correct. I'm not sure how to check if it is set as a client only, but it is set for airplay and I didn't set it up to extend the network. I verified that it is set to "join a wireless network," not "extend a wireless network."
The signal I am getting from my router is at 100%, so I thought I'd give it another try after verifying everything. It still drops out. I timed the drop-outs this time, and it is actually happening literally every minute, almost to the second.
I think I might be heading back to the store for a refund later today unless I get some other suggestions on what will fix this issue. If the drop-outs happened every 20 minutes, even every 10 minutes, I could put up with it, but every minute is unacceptable.

BT Infinity dropping out constantly

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Anyway I accept this since BT are getting 80mps to the router.
Next problem is that from around the end of June my connection started dropping several times an hour. When it does this new pages go blank or I can't connect. Lights at the hub remain constant as if no problem there. This happens even when I'm cabled in (LAN) so know it's not a wifi/home plug issue.
I've been through customer service several times, we've checked settings at my pc/laptop, we've reset home hub. BT then suggested I needed HH4 which was released only weeks after I had my FO upgrade but to get it I either had to pay over £100 or go into a new contract. At the time I was so desperate I didn't notice I was being moved from free calls 24/7 to free calls only at weekends. Anyway I was put into the new contract and didn't read the blurb because I trusted I was being kept the same or equivalent and I just wanted my broadband to be fixed. The HH arrived and it still was dropping out. BT said must be faulty HH4 so sent a replacement. Same thing happening with new one.
I'm pretty much fed up and wish I'd never upgraded, it's been problem after problem. I still have iplayer interrupted and half the time I am sitting here waiting for the thing to reconnect.
I have spoken to a couple of other people and they say their FO (FTTC around here) is also dropping out but they don't seem to be complaining. Is this something to do with too many people on the network - some times of day are better/worse than others.
I am really fed up of this, have spent a long time trying to fix it and just wish BT would say "Yes it's our lines" but everytime they say the line test comes back fine. People in my area are crying out for FO but I don't think it's as good as made out.
I've not changed anything in the time that it took for it to start dropping out (well apart from upgrading wireless cards and home plugs), I just got up one morning and it started doing it. I am now in a contract which doesn't suit my calling pattern, and that I can't get out of to go anywhere else, and I feel if I did the service would just be the same anyway. Every time I see a BT Infinity advert I feel very frustrated. My copper wire service was better, slower but it was consistent.
I have phoned and even used the email service to complain about this, but all I got in reply to the email was a phone call when I was driving and unable to use my phone, they left voicemail and sent an email which basically said you knew the T&C of the new package from the email we sent when changing to it, and BT Infinity is dealt with by the technical help which you can phone on 0800...........thanks BT.
Very annoyed and fed up.

I posted on the other thread because I thought the problem was similar and because despite there being plenty of other replies on other threads mine hadn't received a reply yet and was falling off the front page. Apologies for my impatience.
Sorry if it looks like I posted contradictory information for clarity this is the situation.
I didn't have any drop outs when I switched off the hub and connected my laptop directly to the modem with the LAN cable.
When using the HH4 I get constant drop outs both when cabling in via LAN to the hub, or if I use wifi. So it's not just a wifi problem the drop outs happen when I cable into the hub and infact there's only one device I use wifi (laptop) and whether I LAN or not when the hub is used I still get the drop outs.
The drop outs started in June when I had a HH3, so BT went through all the resets, channel changes etc and sent me a HH4 which involved me entering into a new contract. There were still drop outs so I went through channel changes, reseting/restarting the hub, still drop outs so they sent me a replacement HH4. It's still dropping and doesn't matter whether I connect via LAN or wifi the drop outs still happen just the same. The only time they stopped was when I did what was suggested on the other thread, turned the hub off and connected via the modem. Since then I've reconnected the hun and back to the usual drop outs which are around 3 per hour.

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