BB Storm screen problems after using Mac desktop software

Ever since I first used the Mac desktop software, I keep having problems with my Storm. The screen keeps dimming to about 30-40%, although it is set at 100%. I thought it was the device, so I got a new one. Same thing has happened. Anyone else having this problem?

Thanks again for the quick reply simongee,
To make sure it is not data related or hardware related (usb port speed), I would suggest performing a security wipe ****Backup first**** www.blackberry.com/btsc/KB14058
Then add a few test contacts and some test calendar appointments and then try to create a backup. Let me know how look it takes to do the backup.
-ViciousFerret
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How to add language to a 9780 using Mac desktop software

Hi, I recently updated my Bold 9780 on Mac and the updated deleted all my languages, I need to know, how to add language using mac desktop software.

Hello hjmatias and welcome to the BlackBerry Support Community Forums.
You can use the Desktop Software for Mac, available for download at www.blackberry.com/mac to install additional languages.
Here is an article from the BlackBerry Technical Solution Center that will take you through the steps to add applications: KB19937
-HMthePirate
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Problems loading applications using Blackberry Desktop software

I am using a Blackberry Bold 9000 with OS 5.0.0.681 (Bundle 1137, Platform 5.2.064) and Desktop Software 6.0.0.40 (Bundle 42) on Windows XP. I have about 20 MB of memory available for apps, but I cannot load new applications using Blackberry Desktop software. Now I can remove or unload software with no problem. However, when I attempt to load applications or software that I don't have, the following happens: I can click on the grey cross icon under "Action" to indicate I want the module and status changes to "Pending Install". The apps I want are English UK, Spanish, Supplemental SureType Wordlists for English and Spanish, Blackberry Application Centre, DOD Root Certificates, TTY Support. I then see the following on on the screen: "Update - Uploading Device software -->" "Update - Loading applications -->" "Loading device modules -->" "Loading applications from device - Searching for available device software -->" "Loading applications from device - Read device service information -->" "Loading applications from device - Searching for available device software -->" And lo and behold - the applications are not loaded; they appear as uninstalled in the application list and I can't access them on my Blackberry. During this process the phone does not reboot... previously when changes were made the phone would reboot. My question is, is there a way to force Desktop Manager to load the applications? How can I load the software I want? I have done a wipe and reinstall of apps and OS on my phone; delete and registry clean of my laptop followed by reinstallation of Desktop Software; battery pull and SIM card pull, but to no avail. This is frustrating as I have friends with whom I converse with in Spanish but it isn't my first language so the spell checker is very useful. Any help would be appreciated.

Same problem, after weeks of no problems.
Hard reboot of 8520 several times, reboot desktop, tried different USB ports.
Intellisync crashes on organizer sync and Destop Manager cannot read applications.
Is there a fix?

Here is how to enable full screen mode for AIR Mac Desktop Apps

I just discovered that with a very simple native extension method, I can enable full screen mode for AIR Mac Desktop Applications.
This gets you the full screen icon in the top right, and it works perfectly with no changes to my code. (Obviously only works on Lion and above, since this is a Lion feature)
Enjoy.
Here's the code:
    FREObject _EnableFullScreenMode(FREContext ctx, void* functionData, uint32_t argc, FREObject argv[])
        //We should be okay to do this, even on 10.6, according to this post:
        //http://www.cocoabuilder.com/archive/cocoa/311124-implementing-full-screen-for-10-7-but-app-should-also-run-on-10-6.html
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        if (allWindows.count > 0)
            NSWindow *mainWindow = [allWindows objectAtIndex: 0];
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            behavior |= NSWindowCollectionBehaviorFullScreenPrimary;
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        return NULL;

Press Control + Command + F on your keyboard to enter or exit full screen mode.

Re: How to Import .CSV file using Mac Desktop Manager 1.0.4?

I am at a total loss. I have exported my existing address book of 3100 contacts and it can be in any format - csv or whatever.
It is from an app called NowContcat and up to date. You would not know it.
Anyway all I want to do is import to my BB Bold 9000 running the latest upgrades.
Can anyone help? - I have tried to read all of the posts but there does not seem to be anything i the manual or otherwise.
SDK

Hey kempyau,
To clarify your issue, are you looking to take the csv file of 3100 contacts and synchronize it with your BlackBerry?
You can import the contacts in Mac Address Book and then use BlackBerry Desktop Software to synchronize the contacts.
-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

XE connection problem after using Cisco AnyConnect Client

Hello
I have a rather annoying problem connecting to an XE instance AFTER I have disconnected from a VPN via a Cisco AnyConnect VPN Agent.
Sequence of operations:
- start Oracle XE and work normally
- connect to client's vpn
- do other stuff
- DISCONNECT from Client's VPN
-> unable to connect to XE service any more, unless I reboot
The problem does not happen with other vpn clients like Cisco VPN Service, Juniper, Checkpoint.
Details:
- sqlplus connection WITH service name (eg sqlplus user/pwd@XE): FAILURE with ORA-12170
- but...sqlplus connection WITHOUT service name (eg sqlplus user/pwd): SUCCESS (weird !)
- tnsping XE: TNS-12535 error
- lsnrctl status output (sorry, italian localized)
LSNRCTL for 32-bit Windows: Version 10.2.0.1.0 - Production on 22-GIU-2011 14:19
:38
Copyright (c) 1991, 2005, Oracle. All rights reserved.
Connessione a (DESCRIPTION=(ADDRESS=(PROTOCOL=IPC)(KEY=EXTPROC_FOR_XE)))
STATO del LISTENER
Alias LISTENER
Versione TNSLSNR for 32-bit Windows: Version 10.2.0.1.0 - Produ
ction
Data di inizio 22-GIU-2011 12:26:15
Tempo di attivitÓ 0 giorni 1 ore 53 min. 22 sec.
Livello trace off
Sicurezza ON: Local OS Authentication
SNMP OFF
Servizio predefinito XE
File di parametri listenerC:\programs\oraclexe\app\oracle\product\10.2.0\server\
network\admin\listener.ora
File di log listener C:\programs\oraclexe\app\oracle\product\10.2.0\server\
network\log\listener.log
Summary table degli endpoint di ascolto...
(DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(PIPENAME=\\.\pipe\EXTPROC_FOR_XEipc)))
(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=127.0.0.1)(PORT=1521)))
(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=MyPCName)(PORT=8080))(Presentation=HTTP)(Session=RAW))
Summary table dei servizi...
Il servizio "CLRExtProc" ha 1 istanze.
L'istanza "CLRExtProc", stato UNKNOWN, ha 1 handler per questo servizio...
Il servizio "PLSExtProc" ha 1 istanze.
L'istanza "PLSExtProc", stato UNKNOWN, ha 1 handler per questo servizio...
Il servizio "XEXDB" ha 1 istanze.
L'istanza "xe", stato READY, ha 1 handler per questo servizio...
Il servizio "XE_XPT" ha 1 istanze.
L'istanza "xe", stato READY, ha 1 handler per questo servizio...
Il servizio "xe" ha 1 istanze.
L'istanza "xe", stato READY, ha 1 handler per questo servizio...
Environment:
Win7 Pro SP1
Oracle XE 10.2.0
I have stopped the Win firewall and the problem is still there, so it is not a firewall problem
listener.ora configuration
SID_LIST_LISTENER =
(SID_LIST =
(SID_DESC =
(SID_NAME = PLSExtProc)
(ORACLE_HOME = C:\programs\oraclexe\app\oracle\product\10.2.0\server)
(PROGRAM = extproc)
(SID_DESC =
(SID_NAME = CLRExtProc)
(ORACLE_HOME = C:\programs\oraclexe\app\oracle\product\10.2.0\server)
(PROGRAM = extproc)
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC_FOR_XE))
(ADDRESS = (PROTOCOL = TCP)(HOST = MyPCName)(PORT = 1521))
DEFAULT_SERVICE_LISTENER = (XE)
tnsnames.ora
XE =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = MyPCName)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = XE)
EXTPROC_CONNECTION_DATA =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC_FOR_XE))
(CONNECT_DATA =
(SID = PLSExtProc)
(PRESENTATION = RO)
Any help ?

Hi;
Pelase close this tread as answered and keep update issue at:
Re: XE connection problem after using Cisco AnyConnect Client
Regard
Helios

Synchronization failure after upgrade to Desktop Software v.7.0

When trying to synchronize with Outlook after upgrade to Desktop Software v.7.0 got a message "CRADSDatabase ERROR (5211): There is an error converting Unicode string to or from code page string". The other options like device backup, synchronization of images and videos, file transfer, work fine. I am on BB Bold9700 (v.6.0, 2949) and Sony Vaio with Windows 7. The direction of synchronization does not matter and the same error pops up when e.g. only Tasks are attempted to synchronize.  There were no problems with Desktop Software v.6.

Hello again.
I have a few ideas...including the registry cleansing that you did not do, along with the other things in that thread that you may have skipped over.
In addition, hHere is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Windows xp will not boot up after installation of desktop software 4.3.

windows xp will not boot up after installation of desktop software 4.3. Where do I start to get my p.c. going again ???

I get the message that a recent hardware or software change might have caused this.
The computer does not boot up in safe mode or last known good configuration.
I'm glad you think the software has nothing to do with it, but perhaps you can also explain why this problem started as soon as I downloaded the desktop software and tried to restart the computer.

Desktop Manager gone after updating to Desktop Software

I am unable to find Desktop Manager after Updating to Desktop Software Version 6. Please How do I Install Apps using Desktop Software.
Are Desktop Manager and Desktop Software the same??.. Help Please
Thanks in advbance
johngrant

Hi and Welcome to the Forums!
Please see this KB for hopefully useful information.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Cant Sync Mac Desktop Software with Mac Outlook 2011

Hi,
I cant Sync Mac Desktop Software with Mac Outlook 2011, Calendar and Contacts etc.
The sync button is not highlighted on the BB Mac Desktop Software therefore it can't be clicked.
I have turned on sync in Outlook in Preferences under Sync Services.
In the BB Deskstop Software, when i click on the Calendar function, it says "There are no writable Calendars available for syncing on this computer. The Contacts section says "sync services is currently turned off on this Mac"
I have updated both the Deskstop software and Mac Outlook to the latest updates.
Regards.

Hi and Welcome to the Community!
First off, you must have installed one of the compatible Desktop Organizer apps:
KB12268Applications supported by BlackBerry Desktop Software for Windows for synchronization
Attempting to use anything NOT on that list will, of course, fail.
Secondly, you must have not have Outlook installed as "Click To Run":
KB24040 Support for Microsoft Office 2010 Click-to-Run installation
If you have it installed in that manner, you must correct that.
I have no idea how your prior machine was configured, but I know 100% that you can synchronize to a Win7X64 Laptop with Outlook 2010...I do it all the time.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Cannot detect 9720 to Mac Desktop Software

The Mac Desktop Software doesnt appear to detect my 9720.
Just sits there in the welcome to Blackberry Destop Spftware.
It is connected directly to my MacBook Pro (No Hubs).
The Apps Persmission's appear to be correct.
I have uninstalled and reinstalled - no change.
Does it have to be in Mass Storage Mode?
Does the Blacberry have to have a Data Card installed to enter Mass Storage Mode?
Any help would be great....
v7.1.0.1121
Mac OSX 10.9.5

Hi and Welcome to the Community!
The steps in this KB might be useful to you:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Pages file document went missing after force quit. cant find it anywhere even after using recovering files softwares. HELP

pages file document went missing after force quit. cant find it anywhere even after using recovering files softwares. HELP
i was working on a document with pages. while transferring files from USB, the 'pinball' thing popped up for the longest time which lead me to force quit the document. the document had been saved before quitting. however, my macbook starts to reboot, and after rebooting that specific file is missing. Before it quit, it says that the file is locked and asked me to create a duplicate, which i clicked yes to.

Hi,
just to say that while waiting for a help
I decided to go back from zero and moved to a second network (thanks i got some few computers available for my tests ) and this time i run in another trouble wich is the subject of a former post (with no reply...) <<HELP!! "Checksum failed" & "Integrity check on decrypted field failed ">>
http://forum.java.sun.com/thread.jspa?threadID=791804&messageID=9468957#9468957
Seems this always just leads us to problems...
Strange Sun Java Security Team just won't do anything to help us deploy quite easily on one of the most widely-spread platform ( despite we don't like them that much it's MS servers (2000 and 2003) )
Anyway if one could help... on one of the two issues Thanks

Use BB desktop software with no connected BB

Hello
My fantastic BB Bold 9900 has unfortunately been floded and become unusable.
Is it possible to retrieve the back data I saved on my computer withour connecting the device which is out of order?
thanks for advice

Hi and Welcome to the Community!
If you have used the Desktop Software to backup your device to your computer, then the files containing the data are there...they will be either with extension of IPD or BBB, depending on the version of the Desktop Software you used. However, those files are of a proprietary format, and natively only useful as the source of restore to another BB device. Refer to the Backup link in my auto sig on this post for information regarding backup/restore.
There are 3rd party PC apps that can parse the BBB/IPD files and present them in a usable format on your computer. A few minutes on your favorite Internet search engine should provide to you candidate apps for this purpose.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BB Mac Desktop Software v2.3.0.12

Hi,
Since I upgrade my BlackBerry Mac Desktop Software to v2.3.0.12 that released on 2/21/12 (for my Mac OS 10.6.8), I can't sync my contacts!!!
I tried to find the old version and I couldn't find it.
Please help me!
Thanks,
Sandy

Hello nealpferd,
Thank you for your question regarding BlackBerry Desktop Software for Mac and language support.
All language packs for BlackBerry smartphones are provided to BlackBerry smartphone users by the wireless service provider where the BlackBerry smartphone was purchased. The language packs are contained in the BlackBerry Device Software for the specific BlackBerry smartphone model and specific wireless service provider.
Please refer to the following article regarding language support on your BlackBerry smartphone:
How to obtain language packs for BlackBerry smartphones - http://www.blackberry.com/btsc/KB13067
Regarding the "BlackBerry Desktop Software could not connect to the update server" message, do you know if your device is currently active on a BlackBerry Enterprise server or was at one point?
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Problem in Using Auxiliary Desktop in Mac OS X ML

Dear Community,
I'm asking here a question which is related to the unconventional desktop management in Mountain Lion.
This topic might have been already treated in the forum (here and eleswhere) and I apologize if my question has been already answered. Unfortunately I haven't had enough time to look thoroughly through the apple support community pages. If I missed an answered thread please forgive me.
My question is not realted to the full-screen option that when you are using two screen, one main (MacBook Pro ) and one external (General display), makes all display grey but one. This has been address in other forum as an issue since Lion nad has widely been discussed.
My problem is more related to a genera use of desktop and screens, i.e. no app is full-screen.
So this is the scenario.
I need to use multiple windows of different applications. Windows are spread across 3 or 4 spaces in the main display and I need one window of one specific application, e.g. Word, to be kept fixed in the secondary external display.
As of now, however, when I swipe across spaces also the secondary display changes as every space as its own extension.
I could select the option "Keep in every Desktop"; this, however, would imply every other window of that very app to be replicated across primary screen spaces and that is something i need to avoid.
I remeber that back when I was suign Snow Leopard, this phenomenon wasn't present.
Now, am I missing something?
My best guess so far is that this behavior is somehow related to the mentioned issue with the full-screen. As a matter of fact it has been introduced since full-screen capability landed on Mac OS X.
How could I solve my problem? Because this is what matters eventually.
Thank you all in advance for your help!
Alex

Just one more word.
Generally specking what I'd need is to be able to decouple the aux screen from Mission Control.
Right now, also the second display works with the Mission Control Behavior and it shouldn't or, at least, there should be an option to disable it.

BB Storm screen problems after using Mac desktop software

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