BB stripping recipient name/address when they are more than one in TO or CC

Have a very perplexing problem. My client cannot see more than one
recipient name and/or address at the TO and CC lines on his
blackberry, but he sees them ALL in Outlook.
I can send to his [email protected]
account, and he
sees them in Outlook AND on his Blackberry.
When I send to him on his [email protected] , he only sees 1
name and/or address at the TO and CC line on his blackberry, but sees
ALL recipients names and/or address in Outlook?
I have looked at the messages in Exchange Message Tracking and I can
see them hitting the server with the additional recipients (after the
first name) removed when the SEND TO address is
[email protected] .
On some emails, he may have been the third name in the SEND TO list,
and when he sees them on his Blackberry, it only shows the first
persons name so if it wasn't him, he doesn't even see his name listed?
There is not filter on his account and he is the only one with this
problem. He has a Blackberry Curve.
Rogers is no help....they just keep saying it's Exchange.
Any ideas?

what happens when that person does a "reply to all" from his/her blackberry device ? who are the different recipients ?
can that person send a message to several To: from his/her device ?
did you do the soft reboot or the hard reboot ?
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