BB system error - deletes ALL information and wont turn on

Hi,
I have a BB Curve 8900, 2 months old.
Since purchasing my phone from Hong Kong and now using it in Thailand,
my phone has failed on me 3 times. A system error occurs and
all my contacts and messages are deleted. Considering it is only 2 months
old, I wouldn't have expected this to happen. I've had to go re-upload
the software twice now but since this is the 3rd time - I urgently need to
find out the problem here. A message comes up saying 'JUM Error 517'.
Please help!!!
Tina

Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Above is from:
http://support.apple.com/kb/TS3694

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