BB Torch 9800 AT&T unlocked to Bell

Hi,
I recently purchased a Torch 9800 from a friend which was originally bought from AT & T and have tried to use it with Bell after un-locking to Bell and then subscribing to their data plan. All attempts to access the internet and set up BBM had been un-successful so we took it back to Bell and, after wiping the system and re-loading, we were told that the phone will not allow the data plan due to a hardware issue within the phone. Is there anything that can be done to the phone that will allow us to use the Bell data plan?
Thanks,
Jacquie

jacquied777 wrote:
Hi,
I recently purchased a Torch 9800 from a friend which was originally bought from AT & T and have tried to use it with Bell after un-locking to Bell and then subscribing to their data plan. All attempts to access the internet and set up BBM had been un-successful so we took it back to Bell and, after wiping the system and re-loading, we were told that the phone will not allow the data plan due to a hardware issue within the phone. Is there anything that can be done to the phone that will allow us to use the Bell data plan?
Thanks,
Jacquie
Hello jacquied777,
Try refreshing your service book with Bell SIM on it. See this article:
How to clear and refresh the service book database if the BlackBerry smartphone is unable to send or...
Thanks.
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  • MEP 0 LEFT FOR TORCH 9800

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  • Torch 9800 0 mep left

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    1. If any post helps you please click the below the post(s) that helped you.
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    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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