BB Torch 9800 is hanging on reboot

I installed and app called Dropbox, and it said it was installed, but the screen was frozen so I couldn't choose OK or Run, so after about half an hour I pulled the battery. Now it is hung up during the boot, with the progress bar about under the Y in Blackberry.
Solved!
Go to Solution.

Hi and Welcome to the Community!
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. You also may need to vary from the specific instructions just a bit in order to find the proper sequence for your BB. I recall that, the first time I tried, it took perhaps 10 or so attempts before I figured out the proper sequence. (Note, trying the exact same sequence over and over again, yet expecting it to result in something different...well, there is an old saying about that!)
Failing that, the other recovery methods are quite drastic indeed:
KB27956 How to recover a BlackBerry smartphone from any state
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

  • PLZ HELP: BB TORCH 9800: not able to start ,keep on rebooting after 70% booting. plzzz.. its urgent.

    Hi,
    i m using bb torch 9800,i installed viber app from bbworld .During instalation, it automaticaly went for restart.n till now it is rebooting everytime after every70% complition. its just like a do loop.
    1.i removed battery so many times kept back..but no way.
    2.i tried to start with safe mode for rebooting,but that also doesn't work.
    3.charged battery fully ,then inserted,stilll same condition.
    what to do? no way .i tried my best with these ideas what i got here on this foram,but didnt work.thats why i m writing seperately..PLZ HELP ,I M HELPLESS FROM LAST 7 DAYS...

    sorry bout the delay you can follow these instructions
    How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Software fo...
    Want to contract me? You can follow me on Twitter @RobGambino
    Be sure to click Like! for those who have helped you.
    Click Accept as Solution for posts that have solved your issue(s)!

  • Torch 9800 neverendin​g rebooting

    While I was downloading "Slide It! Lock Slider for Blackberry" from Appworld, my BlackBerry Torch 9800 unexpectedly turned off. Then, the little red light turned on for a few seconds; right after the white bar started to go, but before it completed the reboot, the device turned off again. Now it is always the same (red light, white bar not completed, device turned off): the device is in a neverending rebooting cycle and doesn't turn on anymore. I tried everything, but nothing: my Blackberry Torch 9800 doesn't work anymore, is dead and is not detected by DSM. Do you know what can I do? Thank you in advance for your help.

    Hi there,
    First be sure that the battery you're using is charged enough then please try those as a final resort :
    ( Credit JSanders )
    1) Make sure you have Blackberry Desktop Manager installed. BlackBerry desktop software
    2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
    "c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
    3) The Application Loader Wizard will appear -- click "Next."
    4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
    5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
    NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.  BlackBerry Software Download Site
    Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
    Please note #step 4 is the most crucial , you have to have patience and try it again and again unless it show PIN UNKNOWN , as soon as it shows Click next to proceed.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Torch 9800 stuck on Reboot

    I recently downloaded the new BBM app, and the icon disappeared from my phone.  I tried rebooting several times, and it finally appeared, but it wasn't called BBM, rather net_rim_   something.  When I clicked on it, it said "missing resource files" and wouldn't load.
    I also noticed that my BBM connected apps (Facebook, etc) were not loading properly.
    So - I backed up my BBM contacts, and deleted and re-installed, but there was no icon again.
    I checked this forum, and found a similar problem, and the solution was to check if the software needed updating, which would fix the problem.
    I checked on my Torch, and it said there was an update available, so I downloaded it.  It downloaded fine, and then asked if I wanted to install it, and gave a warning message that it might take 2 hours or more.  This was fine with me, as I was going to bed soon, and wouldn't be using it.
    Before I went to bed, I noticed that it was rebooting.  I figured I would just leave it and go to bed.
    When I got up this morning, I noticed it was still rebooting.  The white bar would go all the way across, then it would go to a white screen,  go black again, and then start over. 
    I checked the forums again, and found a similar issue, which said to pull the battery and replace it.  Did so, and it didn't work.  I have tried several times, and even left the battery out for 2 hours, in the vain hope this might work.
    I tried connecting to BlackBerry Desktop to do a restore, but it can't connect to the phone, because it is stuck in reboot.
    Any suggestions?
    Solved!
    Go to Solution.

    Sorry - forgot to post the URL:
    http://supportforums.blackberry.com/t5/BlackBerry-​Torch/Torch-9800-Reboots/m-p/1605269/highlight/tru​...

  • Blackberry torch 9800 is stuck in a reboot loop

    My Blackberry torch 9800 is stuck in a reboot loop tried all fixes nothing works, desk top manager wont fix, nor will a download of OS, sounds like a common problem can anyone help!

    here is a log it doesnt make any sense to me but maybe it does to someone else on this forum hope it helps!!
    RimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:28.792 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:28.794 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:28.795 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:28.862 ERROR*** JAVALOADER   Commands   JL Session error message: HRESULT error during Open: bc000002
    (3420) 2012-08-07 00:10:32.651 INFO     EventDisp               ***---------  Device disconnected via USB Device: \\?\USB#Vid_0fcaPid_0001&MI_00&0107 PIN 0 GUID 1E1D57483225E162014D62CB7811CAD33E249F40 Location ID 4100000 Power 500
    (3420) 2012-08-07 00:10:32.661 WARN**   RECOVER                 Ignoring expected device disconnect event 1 [NessusCommand BDNessusRecoverDeviceCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:32.663 WARN**   EventDisp               Device disconnect consumed by [NessusCommand BDNessusRecoverDeviceCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:33.863 ERROR*** JAVALOADER   Commands   JL Session error message: OSStatus error during Close: -29296
    (3420) 2012-08-07 00:10:33.901 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:33.901 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:33.901 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:34.905 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:34.908 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:34.909 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:34.910 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:34.910 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:34.910 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:35.913 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:35.915 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:35.916 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:35.917 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:35.917 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:35.917 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:36.922 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:36.928 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:36.929 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:36.930 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:36.930 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:36.930 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:37.934 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:37.935 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:37.936 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:37.937 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:37.938 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:37.938 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:38.941 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:38.943 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:38.944 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:38.945 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:38.945 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:38.945 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:39.949 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:39.955 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:39.956 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:39.957 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:39.957 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:39.957 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:40.961 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:40.963 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:40.964 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:40.965 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:40.965 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:40.965 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:41.969 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:41.971 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:41.972 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:41.973 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:41.973 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:41.973 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:42.982 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:42.985 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:42.986 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:42.987 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:42.987 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:42.987 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:43.991 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:43.993 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:43.996 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:43.997 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:43.998 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:43.998 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:45.003 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:45.005 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:45.006 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:45.007 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:45.007 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:45.007 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:46.011 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:46.018 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:46.019 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:46.020 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:46.020 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:46.020 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BD(3420) 2012-08-07 00:29:52.265 INFO     EventDisp               ***---------  Device connected via USB Device: \\?\USB#Vid_0fcaPid_8004&MI_00&0211 PIN 679217637 GUID 1E1D57483225E162014D62CB7811CAD33E249F40 Location ID 24100000 Power 500
    (3420) 2012-08-07 00:29:52.265 INFO     default                 USB device PID: 0x8004, bootrom metrics: 472 bytes
    (3420) 2012-08-07 00:29:52.266 DEBUG    EventDisp               ***--------- Device CONNECTED: {     BBPIN = 679217637;     "BR Metrics" = <10000600 d8010000 0d000a05 07180005 52494d20 426c6163 6b426572 72792044 65766963 65000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 65635f61 67656e74 00000000 00000000 4a756c20 32322032 30313000 00000000 31303a30 313a3331 00000000 00000000 00010f00 09000000 00000000 b0000000 14000000 d8000000 40000000 24000000 046f025c 00000200 04000000 01000000 012202d8 03020404 072f0b01 0c060d09 37013b05 41014601 ffffffff ffffffff ffffffff ffffffff 4a56be92 18000100 1d0c0000 00000000 d0070000 180c0000 00000000 00000000 19080000 02000000 1a080000 c4070000 1e0c0000 c5070000 d0070000 230c1a00 000000b0 ffffffbf 230c1a00 000000c0 ffffffcf 09080000 1b16a20b ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff>;     DeviceName = "\\\\?\\USB#Vid_0fcaPid_8004&MI_00&0211";     "Extended Properties Version" = 1;     GUID = 1E1D57483225E162014D62CB7811CAD33E249F40;     HubAddress = 24100000;     "MUX Version" = 2.007812;     NetworkType = 7;     "OS Metrics" = <12000300 cc010000 000000b8 383c2bb9 fcff4abf 65635f61 67656e74 00000000 00000000 4a756e20 20332032 30313100 30333a33 373a3338 00000000 52494d20 426c6163 6b426572 72792044 65766963 65000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 07180005 df000606 ec0bf9d0 bc2390b8 00000000 880300b8 242d00b8 0001ffff 93e1d0c3 f4000000 14000000 f8207ab8 00000000 44010000 20000000 0000000a 00000000 b8cc84b8 21000200 08000000 03009500 8482dfb8 04e20005 00000000 00000000 1c0ad1b8 64010000 68000000 fcff5fbe 00000000 01010cff 040100ff 0201d7ff 0d010909 03010002 07012fff 0b0100ff 3c0001ff 3b0100ff ff000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 362e362e 302e3232 33000000 00330014 001f0108 0058405e 0078405e 00a0405e 03009500 01000100 04e20005 04000300 0000000a 02000000 11020000 05000500 00000100 08000100 00000100 09000100 00000100 0a000100 21000200 03000100 11000200 07000100 01000000 0b000100 55000304 06000200 00000000 00000000 00000000 00000000>;     "OS Type" = 0;     Power = 500;     "Product ID" = 32772;     "USB Vendor ID" = 4042;     "Vendor ID" = 301;     kDeviceDriverKey = 1;     kDeviceHasJVMKey = 1;     kDevicePhysicalConnectionKey = 1; }
    (3420) 2012-08-07 00:29:52.267 DEBUG    CFP                     Device Attached
    (3420) 2012-08-07 00:29:52.267 DEBUG    CFP                     ... don't care -- not looking for specific device
    (3420) 2012-08-07 00:29:52.269 DEBUG    EventDisp               Device connected:  [Device name:BlackBerry Torch 9800 (287C09E5) pin:0x287C09E5 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:29:52.270 WARN**   RECOVER                 Device connected while updating device  [Device name:BlackBerry Torch 9800 (287C09E5) pin:0x287C09E5 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:29:52.271 WARN**   EventDisp               Device connect consumed by [NessusCommand BDNessusRecoverDeviceCommand [Device name:BlackBerry Torch 9800 (287C09E5) pin:0x287C09E5 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]

  • My Torch 9800 won't reboot

    I have tried several times to reboot my Torch and it won't reboot.  I have removed the battery but the reboot only goes a short way then stops.  What else can I do?

    Have you recently upgraded or downloaded any application to the device?
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
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    PIN: C0001B7B4   Display/Scan Bar Code
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  • Camera - Torch 9800 - Unable to capture the image

    Hey everyone!
    Had a torch 9800 for 18 months now and always been working fine... until today.
    I went to use the camera and it all seemed to open up fine but instead of seeing what the lens sees the screen was black. The centre focus [ ] was there and I could zoom back and forth just a black screen. 
    When I click for a photo I get a message " Unable to capture the image "
    I have searched the web and found nothing conclusive. Battery pulls, a full wipe and installation of the o/s have made no difference to it's lack of function.
    Does anyone out there have a suggestion? 

    I am having the exact same issue.  I also tried rebooting, taking out the battery and sim card and cleaning out the back, alas no difference.

  • No longer able to locate the Twitter icon anywhere on my Torch 9800

    I have Twitter version 4.0.0.15 installed on my Torch 9800 and have been using Twitter frequently for the past six months or so. For some reason I can no longer find the Twitter icon anywhere.  Not in "All", "Favourites",  "Frequent" or Downloads.  I have tried uninstalling, re-installing, pulling the battery for a reboot (both with the Blackberry turned ON as well as with it OFF),  all to no avail.  This just started the other day.  At about the same time, or shortly before this problem started, I upgraded the News/sports app "Canoe".  Thinking that it might have been this upgrade that is causing the problem, I currently have Canoe uninstalled and went through the same procedures but have been unable to correct it.
    Has anyone had a similar problem?  If so, how did you correct it?  I miss using Twitter.
    Thanks much!
    Solved!
    Go to Solution.

    1. On your homescreen, press the Menu key > SHOW ALL, so that SHOW ALL is checked.
    2. Look in EACH folder on your device... Applications, Instant Messengers, Downloads, etc.
    If you still don't see it, look at Options > Device  > Applications. Do you see it listed there?
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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  • I can't send a photo by text - New user, Blackberry Torch 9800

    I recently started using the Blackberry Torch 9800 and I'm still getting the hang of things.
    This means I'm at the stage where i'm still accidentally muting myself while i leave a phone message or putting people on hold with my ear.  If anyone has a master solution for this, that's welcomed, but it's not my main question.
    I want to know how to send a photo by text.  I've tried, and it comes up with an x next to it, as it hasn't sent.
    i looked around the internet and found the suggestion that I resize my images using some app.  The app they suggested doesn't exist anymore so I downloaded "Fast Photo Editor Free" and resized my image.  It still didn't send.  I made it smaller than you'd ever want an image to be, and it still wouldn't send.
    To be clear, I can put the photo in the text, but once I push send, the text shows up with a red x next to it.
    I'm not really sure what to do. 

    Hello irishduck
    Welcome to the Community
    You may try contacting you Carrier as there might be settings that they can do on their end to let you send the MMS. You may also wanna check these pages to help you familiarize with your phone.
    Blackberry 101
    Blackberry Tips and Tricks
    Blackberry Battery Saving Tips
    Goodluck
    Ron
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

  • BLACKBERRY TORCH 9800

    Hello everyone. A few days ago the screen of my blackberry torch 9800 stopped working, if i switch on my phone the keyboard and the red light on the too of the screen work, but the screen stays black. I would like to know if somebody else had this problem and if i have to change the entire screen to solve it or there's something else i can do. Thanks

    Hi and Welcome to the Community!
    Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:
    With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
    See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
    Failing that, I recommend that you attempt to boot into Safe Mode:
    KB17877 How to start a BlackBerry smartphone in Safe Mode
    It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
    If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
    But if the behavior continues in Safe Mode, then you may indeed have a hardware problem...for which no amount of OS or Software level "fixes" can be of any use.
    Nevertheless, you may want to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
    You may also need the use of these tricks:
    KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
    KB27956 How to recover a BlackBerry smartphone from any state
    http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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    PIN: C0001B7B4   Display/Scan Bar Code
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  • Help me!! i can't brows internet on my torch 9800

    hello there
    i can't brows internet on my torch 9800
    well i can use messenger and all other things
    just i can't brows the net with the BB browser
    please help me

    david9 wrote:
    hello there
    i can't brows internet on my torch 9800
    well i can use messenger and all other things
    just i can't brows the net with the BB browser
    please help me
    Do a simple reboot on the BlackBerry in this manner:
    With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.
    Now, try the browser again,
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry torch 9800 wifi connected but no internet

    hi i am using blackbery torch 9800.its giving error that wifi is connected but no internet connection.please help me

    Hi and Welcome to the Community!
    With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
    1) Register HRT
    KB00510 How to register a BlackBerry smartphone with the wireless network
    Please wait for one "registration" message to arrive to your Messages app
    2) Resend Service Books
    KB02830 Send the service books for the BlackBerry Internet Service
    Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
    3) Reboot
    With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
    See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
    Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support and to ensure that you are subscribed to a data plan from them that is adequate to use the services you desire (many services require a data plan, even if the method of access is only WiFi).
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • AW vers. 4.3.0.32 frozen icon story with a fix on a Torch 9800

    This is a story of what happened when I installed the newest AW version on my Torch 9800 with device version 6.0.0.706.
    I got a message from BlackBerry that a new AW version 4.3.0.32 was available.
    WOW, I just finished installing 4.3.0.26 last Sunday; see my first story:
    http://supportforums.blackberry.com/t5/BlackBerry-World/AW-version-4-3-0-26-installation-story-on-a-...
    I clicked the upload link in the message and then selected ‘upgrade’ in the familiar AW window screen of version 4.3.026.
    After the reboot I clicked the AW icon but no action. It looked like the AW icon was ‘frozen’. Clicking the icon did not open the AW start up screen. I then checked via  ‘Application Management’ that the AW app was loaded and saw that it was already running,  e.g. 4.3.0.32 had consumed some CPU time; most likely it was started by the reboot (?) which is still an issue on my Torch after 2 years of ‘fixing’ hopes.
    OK, it was time again to wipe my Torch but using the DTM’s ‘Update’ function.
    Why I am doing it this way?
    If one pretends to do an ‘Update’ by using the existing current device software version of one’s phone, DTM’s ‘Update’ function has the wonderful property of restoring the phone’s settings and current data plus reinstalls all one’s apps, even the paid apps.
    This method as described in the above link worked well for me again. The only drawback: it takes about ½ hour of one’s time.  
    After the reboot was complete and I disconnected my phone from DTM the icon worked properly and all was good with vers. 4.3.0.32 on my Torch, end of story for now…..

    Hi :-)
    Thanks for your answer.
    I forget to mention that : I've already try to uninstall and re-install with the most "clean" process I could imagine ;-)
    uninstall (the "uninstall" option of the 2 proposed : "uninstall" and "supress")
    reboot
    install -> error popup, no FB
    reboot - error popup, no FB
    another try
    uninstall (the "Supress" option of the 2 proposed : "uninstall" and "supress")
    reboot
    install -> error popup, no FB
    reboot - error popup, no FB
    no clue :-(

  • Browser configuration is not visible in options of browser for Torch 9800

    I have recently bought Torch 9800 and I have upgraded my plant to use browser services.
    Problem arised when I tried to upgrade Blackberry App World, while downloading my phone automatically rebooted.
    After reboot there was no icon for Blackberry App World and also I couldnt browse.
    So I checked with my service provider and they asked me to check my browser settings,
    to my misery now there is no 'Browser Configuration' in option menu.
    Please somebody help me with this...I am really stuck as SP says nothing they can do about it.

    Hi. I tried it, but it did not help. :(
    It is strange. Before I had the error in log:
    Unable to rename '/appl/ucm_cluster/server/weblayout/resources/schema.work' to '/appl/ucm_cluster/server/weblayout/resources/schema' while publishing schema.
    When I looked into the 'schema' dir there was old doctypes in js file
    In 'shcema.work' which was supposed to be renamed to 'schema' there was my correct document type in js file.
    Now in /server/weblayout/resources/schema/views/doctypes/all.js file there is only my correct document type but i still have in gui the old wrong doctypes! :(

  • Torch 9800 - ringtones and wallpapers all disappeared (default, pre-installed ones only)

    Have had a BB Torch 9800 for about 15 months. Realised earlier this week (after a reboot, which may or may not be relevant) that the default wallpapers had all disappeared. Shortly after that, I realised all the default ringtones and sounds had gone too.
    Tried to follow steps on another forum to reinstall sound files. One step was to "Browse to C:\Program Files (x86)\Common Files\Research In Motion\Shared\Loader Files\(current device latest OS folder)\Java" - problem being that when I navigate as far as C:\Program Files (x86)\Common Files\Research In Motion\Shared there is no LOADER FILES folder on my PC. I haven't consciously deleted this, so what the hell is going on?! 
    If I don't have the COD files on my PC, is there any way to restore the default sounds and wallpapers? If so, can someone give me details please?
    Very confused, very frustrated - please help! Thanks

    Hi.
    1) Verify that this is the correct device OS version that you need.
    2) Download the software from the link provided
    3) Install the device OS and make sure you delete the vendor.xml file on your PC using the directions listed below:
    Let us know how it goes.
    Thanks,
    Bifocals
    BlackBerry Handheld Software v6.0.0.2647 (Multilanguage)
    Package Version: 6.0.0.2647
    Consisting of:
    Applications: 6.0.0.600
    Software Platform: 6.6.0.223
    File name: 9800M_PBr6.0.0_rel2647_PL6.6.0.223_A6.0.0.600_AT_T.exe
    File size: 168.1MB
     Blackberry software downloads   North America AT&T
    Delete the vendor.xml file
    Search your C: drive for Vendor.xml and delete them. Else, you can look for the two vendor.xml manually thru
    - Go to C:\Program Files\Common Files\Research In Motion\AppLoader and delete Vendor.xml. (If you are running 64-bit Vista or Windows 7, the path will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader)
    - On Windows Vista/7 navigate to C:\Users\YOUR_USER\AppData\Roaming\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
    – On Windows XP navigate to C:\Documents and Settings\YOUR_USER\Application Data\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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