BB Torch 9800 Software Upgrade

Hi
I am running OS 6.0 Bundle 3106 (v6.0.0.723 Platform 6.6.0.248).
Please confirm if there is any upgraded version on the same.
Thanks
Atin

that is the Latest Official OS available for 9800
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Error when updating torch 9800 software

Hi
I keep on getting an error in the middle of my OS update of the BB torch. Ive tried all 3 updates available and they all stop after uploaded several units and say I must check my internet connection. Tried on several different connections, 3G and lan. I have a App 606 error, but the software detects my phone, I do the repair option and then go the normal process of updating OS.

Can you try using a different USB port in the rear of the PC, or even on a different PC?
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Torch 9800: Software change from Enterprise Model to regular one, without any restrictions

Hi everybody,
is anybody able to give me the adress of a shop or company they're able to set up my BB Enterprise Model to a regular one, so that I can use all functionalities? The installed IT policies will make it use only as a cellphone, internet access and creating email accounts is denied. The required Enterprise Server at my company isn't aviable anymore.
Best regards from Germany
Schwarzbeere01

Actually, no...an on-device WIPE does not clear an IT Policy. Rather, the only method is ResetToFactory:
Article ID: KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
And, refer:
Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of stored user and application data
When doing this, one must also be careful regarding backup/restore. One must not do a full backup/restore, but rather only a selective one, specifically avoiding any databases that have anything to to with Enterprise, IT Policy, or anything similar. If those are backed up/restored, then the offending IT Policy will be dutifully returned to the device, returning one right back to the place they started.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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TORCH 9800 - Calendar and Contacts no longer syncing with Google

Hi. I got my Torch 9800 (software version 6.0) in April and up until a couple of weeks ago, no problem syncing two-ways with Google calendar and contacts. For some reason, sometime over the past two weeks they have stopped syncing. I still receive Gmail on my Torch, no problem. Strangely, if I am sent an invitation for an event on my Google calendar, it still shows up on my device AND my Torch, However it does not sync if I create it myself, in either direction (if I create on the device, it does not show on Google calendar, and vice versa). It is set to sync wirelessly. PLEASE HELP!!!! The calendar is the main reason I even have a BlackBerry!! TIA.

I have almost the same problem since I upgraded to 6.0 B2647. If the invitation is sent to me from someone else and I get it as an email, I can accept the meeting request and it is added to my BB but it is still not added to my gmail calendar. I have 8 accounts synched with my BB, 4 of them gmail accounts, 2 of them have gmail calendars.
I just got off the phone with Rogers BlackBerry support where I was told that I should backout the upgrade and the tech support guy (Peter) was unable to tell me what version I should go back to. BB DTM knows though but I'm reluctant to go back.
It was a Rogers specific upgrade! The upgrade itself went badly. I couldn't upgrade wirelessly and when I did the upgrade using DTM the software upgraded but the restore failed. I was able to restore some of my information (password keeper - thank goodness!) but I lost a number of updated address book entries and have had to reenter them manually as people contact me (or I call them if I know their number).
I worked for RIM for 10+ years and this is one of the worst upgrades I've had and I used to run early pre-release versions all the time.
I've tried:
-- turning off wireless calendar sync and then turning it back on.
-- deleting the account from my bb and readding it
-- changing the default account to my gmail account for calendar and contacts and email
Nothing has worked so far, especially talking to the Rogers rep!

Upgrade software for torch 9800

I have BB Torch 9800. I m living india and carrier is Airtel. Can anybody help me to how to upgrade software.

Hello,
The simplest way is to, on a PC (you cannot do this on MAC):
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC. If, during the process, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
Don't forget to backup.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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My Torch 9800 will no longer sync after 6.0 Bundle upgrade

My torch 9800 was working fine, upgraded to 6.0 Bundle 2949, and it synced a few times, and now It will not sync.
It goes 1/2 way through and then I get the error message "Sync Error-Invalid record ID"
"An error occured during an attempt to access a device database record.
PLEASE HELP... I've all ready given up getting all of my palm addresses into this device, but now I may loose all of my contacts between my computer & phone I have...

Hello harvinj,
Welcome to the forums.
Have a look at the two below article which may help you out with your issue.
"Synchronization Error. An error has occurred during an attempt to update a device database record" ...
BlackBerry Desktop Software displays "An error has occurred during an attempt to update a device dat...
-SR
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Desktop Software won't run - so I can't transfer from my current Bold to my new Torch 9800

I currently have desktop software operating on Microsoft XP SP2 with a Blackberry Bold. The desktop software was loaded approx 18 months ago.
I have upgraded to a Torch 9800 and wish to transfer my existing info from my Bold onto it via the desktop software. I have attempted to download the latest desktop software but ultimately it ends in a message stating that the application requires XP SP3 to run.
Are there any solutions other than upgrading my OS? An earlier version of desktop software that will work with both XP SP2 and a Torch 9800 perhaps?
Cheers

Correct, the current Desktop Software does require WindowsXP, service pack 3.
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Software update for BB Torch 9800

Through Twitter BlackBerry Help,I have been informed reliably informed that there is a software update for BB Torch 9800. But checking with phone updating system could not find it. Would someone out there verify and supply me with a link to the update?
Solved!
Go to Solution.

HungryMind wrote:
Hello MilltiotNgoma,
You can check your carriers website if there's an available update for your device.I believe your device can still go up to 7.1
JSanders is right, you can't update the Torch 9800 to OS 7.1 (not even OS 7)
the latest OS for this device was 6.0.0.756 released by Vodafone and O2 UK. Check your Carrier's OS update here: http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

Problem after installing new software on torch 9800

Hi,
after installing the new software version 6.0 Bundle 3159 my blackberry tells me that:
uncaughtexceptation:
Application
net_rim_bb_nabsync_114(261) is not responding;
process terminated
but also there is an e-mail that doesn't work when I wan´t to open it fist of all it doesn't open then suddenly the screen turns white and it tells me something and below it there is a button to reset. If I click on the button the phone restarts

Friend should do an update again your team blackberry.
Remember to make a backup with Desktop Manager and the BlackBerry protect
Having BBSack to apply wipe, factory reset wipe more, following which you do a software update via Loader.
Software For BlackBerry® Torch™ 9800 smartphone
BlackBerry Handheld Software v6.0.0.3170 (Multilanguage)
Package Version: 6.0.0.3170
Consisting of:
Applications: 6.0.0.756
Software Platform: 6.6.0.252
File name: 9800M_PBr6.0.0_rel3170_PL6.6.0.252_A6.0.0.756_Vodafone_Spain.exe
File size: 171.22MB
https://swdownloads.blackberry.com/Downloads/entry.do?code=15D4E891D784977CACBFCBB00C48F133
Regards.
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Desktop software for Torch 9800

Hi there
Have downloaded the desktop software for Torch 9800 for use on new PC with Windows 8.1 and each time it synchronises (only doing calendar and contacts one way from device to PC in outlook) the desktop programe crashes half way through. Help please.

Hi and Welcome to the Community!
I've seen multiple posts from folks on Windows 8.1 having various issues. My suspicion is compatibility...refer:
http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html
As you can see, it states Windows 8, but not 8.1. Hence, my suspicion is that the current versions of the Desktop Software are not compatible with 8.1, and hence cannot be expected to provide proper functionality.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Updating apps on Torch 9800 via desktop software v 6

Hey, is it possible to update downloaded apps on my BB Torch 9800 using the desktop software v6.0.1?
I've looked all over, but can only update the installed apps via appworld on the device itself which has caused problems in the past..
Any help would be greatly appreciated...
Cheers

Yes, it is. When you go to purchase or download an app in AppWorld via the AppWorld PC catalog, you will be given an options to install via a connection from your, and your PC will download and install a plugin to enable that.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Torch lockup on downloading software upgrade

I tried downloading a software upgrade a few hours ago using my laptop and Blackberry Desktop Manager. The download froze part way through and now I'm unable to connect the phone to the laptop & all the phone will do is display the Blackberry platform 5.1.532 menu and an error message: uncaught exception net. rim device.api. i18n. missing resource exception.
Not sure where to go from here. Any ideas? Since I can't get past the menu list on the phone screen I can't do anything via the phone & since the laptop won't conect with / recognise the phone I can't try reinstalling via Descktop Manager.

Hi and Welcome to the Community!
I'm not quite clear what happened...the download is one step, followed by installation to the PC, followed finally by installation to the BB. You only said "download", but the subsequent things you said don't correlate with the actual download being where it got stuck. So I'm a little bit lost. So I think perhaps you should start over.
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Moving Contacts from Curve 8350 to Torch 9800

I recently upgraded my curve 8350 to a BB Torch 9800. Prior to doing this I made a backup of all the contact files on the phone. When I connect my Torch to my computer I open the Blackberry Desktop Software to restore my .ipd file from the curve. I select address book from the restore, it tells me the restore is complete but there are no contacts on the Torch. I have tried restoring the entire file with no success as well. Can someone help me please.
Solved!
Go to Solution.

Hi and Welcome to the Forums!
In the interests of the Community (where everyone learns from everyone else), would you mind posting what your solution was? That way, others who search will perhaps be able to use your solution without needing to post any question of their own.
TIA!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

How do I re-install the operating system on my BlackBerry Torch 9800 - I am sure it is hacked.

Greetings,
Can someone point me to instructions on how to re-install the operating system on a BlackBerry Torch 9800 and then upgrade it to the latest release?
I have done this several times in the past, due to recurring hacking, but have lost the instructions.
Thank you very much for your help.
Regards,
Jean-Pierre
P.S. I would preffer a releas of the OS without any pre-install applicaitons such as Twitter, Facebook, LinkedIn,
and above all, Whastapp. Thank you.

Hi and Welcome to the Community!
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Rogers can't add a US roaming package 'due to a setting in my Torch 9800" help!

I have had my Torch 9800 for a couple of years and each time I go to the US I was able to text them a message and buy the US roaming package - I now get an error message SMSWS-101. I phoned Rogers and they cant add the US roaming minutes either - said its a setting in my phone! Our corporate IT that run our BES server say its not them, as they dont use any policies .This all happened after the BB software upgrade earlier this year. Maybe some setting deep in the OS has got corrupted or changed!. Any help will be appreciated - as I will be travelling to the US this weekend!

I'm not aware of any setting ON the hardware itself for that.
I suggest you get your BES Admin and Rogers to collaborate on this... quickly. Likely a Rogers problem.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BB Torch 9800 Software Upgrade

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