BB Torch keeps turning off and keyboard frozen

BB torch manual keyboard not working so cannot unlock. Also keeps switching off

Hi Clairey19,
Welcome to the BlackBerry Support Community.
To rule out any possible software issue that may be causing your BlackBerry® Torch™ smartphone to switch off and the keyboard to not function, please try to back up and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure both issues have been resolved before restoring any data from your backup file.
Hope this helps.
-FS
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Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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BB Torch keeps turning off and keyboard frozen

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