BB Torch (unlocked). Cant setup email (times out when selected) via Virgin Mobile

Question

Hi Everyone
I have a BB Torch 9800.
It was originally registered on the Rogers network, and everything worked fine.
I recently unlocked the phone, and switched to Virgin (ie new SIM card), including a data plan.
Im not able to setup an email account now.
When I go into Setup->Email Accounts->Internet Mail Account, it says "Check for updates'.
After a couple minutes it will timeout saying it can't connect.
In searching the fourms, I came across Host Routing Table settings. My HRT has  "* No entries *'. I have "Register Now", which tells me the Registration message was sent, however I havent had a response back.
Im also wondering if this phone is still "registered" with Rogers somehow?
Any help would be greatly appreciated.
Thanks

Answer 1

phantasie wrote:
My providor is Virgin Mobile in Ontario, Canada. A quick web search seemed to indivate they support this BB, but IM not positive. So it coul just be thats the issue.
From what I can see in the official Download Portal, Virgin Mobile Canada indeed does support the 9800...you can double check here:
http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
If a carrier lists an OS package for a specific BB model number, then the carrier supports that model, and everything should be fine.
But, that is step 5...what about the things included in steps 1 through 4? Those, of course, are all steps...requiring the success of a prior step before considering proceeding to the next step. So, for instance, if your voice services aren't yet working from Virgin, then you should not even be thinking yet about getting data to work.
As to your questions:
phantasie wrote:
How do I go about registering the BB onto their network - namel generating the proper Service Book delivery.
Do I request this through my BB?
Normally, I suggest the following steps, in order (again requiring success before proceeding), even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Unfortunately, we already know that your BB fails on step 1 here (register HRT)...which then precludes moving on to step 2. Which leads me back to the prior steps...did steps 1 through 4 all result positively?
phantasie wrote:
How do I go about registering the BB onto their network - namel generating the proper Service Book delivery.
Would the providor do this for me automaticall?
Sometimes yes, sometimes no...when in doubt, the steps above are the way to force it.
phantasie wrote:
How do I go about registering the BB onto their network - namel generating the proper Service Book delivery.
Would I request the providor to do this?
If it does not work with what is above, then the next logical step would be to contact the carrier for formal assistance...after all, it's their network with which you are attempting to get your BB to communicate.
phantasie wrote:
How do I go about registering the BB onto their network - namel generating the proper Service Book delivery.
Do I login into BB to do this (ie I found this link https://bis.na.blackberry.com/html which I tried logging into, but it says my device isnt registered on the network. It told me to setup my Host Routing Tabels to fix that, which I tried, but hasnt worked yet).
There is more than one way to accomplish many of these things. But, until your BB properly registers to the carrier network (HRT), attempting to go any further is pointless.
With all of that, we're back to steps 1 through 4 of what I previously sent...if those are not completed properly, then nothing else will be useful.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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