BB Tour HELP PLEASE?? Key functions are frozen....
My BB Tour is completely frozen; the trackball moves the cursor but that's it!! The keyboard functions do no work at all; they are completely frozen. I can't open any windows. I have taken the battery out and tried to reset it but that's not working and its been almost 48 hrs now with the battery sitting out! PLease! Help??!
Just to be clear, you're removing your battery while your phone is powered on, right? Removing it while your phone is off will do nothing. (I have to ask because this was the case with a couple of people, so we might as well eliminate it as a problem).
If that doesn't do it, you might want to talk to your carrier about getting another phone. We could help you load another OS on your phone, but you shoudn't have to do that and there's no guarantee it will work. In addition, if you do load another OS and it's not yet supported by your carrier, you wouldn't be able to get support from them.
Let us know your progress.
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