BB Tour won't re-start all the way

Does anyone know what I can do about my BB? It won't restart all the way. The white bar gets to about 3/4th and just sits there. I don't know what to do.

Hi and Welcome to the Forums!
How long are you waiting? If it's not 20 minutes, then wait 20 minutes.
Have you pulled the battery to give it a truly fresh reboot?
Also try putting the BB on the charger, with power on the BB (as much as possible...in the middle of the reboot may be the best you can do), remove the battery. Wait 5 minutes still with the BB on the charger. Then put the battery back in and wait 20 minutes (still on the charger) to see if it will finally boot up completely.
Did you install something just before this behavior started?
Have you tried safe mode?
KB17877 How to start a BlackBerry smartphone in safe mode
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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    PIN: C0005A9AA   Display/Scan Bar Code

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