BB unusable at during peak times

I've moved recently and my connection has been in place now for about 6 weeks. It works fine during the day but during peak times is pretty much unusable. What puzzles me is that the BT Speed Test results are reporting high connection rates and download speeds even during peak hours even though I am struggling to get .25 meg throughput. Is this normal? I'm showing
Download Speed = 11337 Kbps
DSL Connection Rate 15192 Kbps (down) 1159 (up)
IP Profile = 13000
I'm also puzzled by the high error rate on my router stats (posted below) I've looked at what other users have posted on this forum and mostly see zero errors.
I'm plugged direct into the master socket and have tested with a different PC and a different router both wired and wireless to the hub. The problem remains.
I'd be grateful for any thoughts
ADSL line status
Connection Information
Line state
Connected
Connection time
2 days, 00:40:44
Downstream
15,192 Kbps
Upstream
1,159 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
5.5 dB / 5.5 dB
Line attenuation (Down/Up)
34.8 dB / 16.2 dB
Output power (Down/Up)
22.7 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
3822 / 0
HEC Errors (Down/Up)
14378 / 0
Error Seconds (Local/Remote)
3605 / 0

thanks. i'm connected to Bermondsey (central london). fro my limited understanding I thought the stats looked good too and it's nice and fast except when i weant to use it - after i get home from work!

Similar Messages

Slow Internet during Peak Times

Hi I am actually a Sky customer but because of living in a rural area everything is done through the BT lines.
I'v known for awhile that if you are downloading or using p2p programms through peak times, your internet is slowed during peak times intentionally by BT, which I have no problem with, and since I am a Sky customer but working through the BT lines this also effects me.
However...
The internet is getting slowed down even though no downloads are occuring during peak times, I am the only one in my house that uses downloads (parents just use facebook), whenever I do download it is for games on steam, but now I just do them at another house because...
1) 10mb internet isn't all that great for downloading large files I would rather not leave my PC on for 2 nights just to download a game
2) I can go to a friends house and use theirs and not be effected by the peak time limit, and download at a very high speed
My step brother uploads videos to youtube, and when he does them, its usually about 12AM before he goes to sleep, and never during the peak times, that is the upmost most stress that happens in terms of our internet traffic.
The internet slows down at exactly 5:15PM to 11:15PM, every single day, and during this time the internet is pretty much unusable, even to browse web pages, watching videos on youtube(in lowest quality 240p) or playing xbox/pc/ps3 is stictly a nono.
This is a quote from a rather basic forum page
"Total time taken to generate the page: 61.17250 seconds"
Even google takes an abnormally long time to load.
I phoned Sky and they said they cannot do anything as it is BT owns the lines and I should expect a call from BT soon, they did phone, but I was not in, and have never had a phone call again.
I am just wondering how can I resolve this issue.
Thanks
Stefan

you can check here to see if anything shown as a problem at your exchange http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
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http://bt.custhelp.com/app/answers/detail/a_id/15036
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Massive speed drop during peak time!!

Hi,
I recently switched over to BT broadband (3/11/2014) and unfortunately I have been having some major issues with download speeds during peak times. Off peak times I usually register download speeds of around 12-14Mbps, which is great, but during peak hours (11:00-14:00 and 18:00-22:00) my download speed drops to anywhere between 0.01-1.0Mbps, even on a wired connection. I fully expect speeds to drop during these hours (even though BT claimed on their website that they wouldn’t) but in no way should they even be this slow surely. The internet is completely unusable when the speeds drop as pages can take several minutes to load and I am currently paying for Netflix and Amazon Prime subscriptions that I simply can’t use because videos or streams will not load, they just constantly buffer!
I have been in contact with the online help chat with this issue and they simply recommended that I reset my router, and whilst this temporarily fixed the issue for a few hours, my problem soon returned. Since then I have not touched the router in over 10 days in the hope that the speeds would start to settle, and whilst off-peak times have improved, peak times are no better than before, and in some cases worse.
I have been patient and given the router and provider 3 weeks to settle down, but I am seeing absolutely no signs of improvement. As I said, I understand that speeds may drop during peak hours, but as it stands I’m basically losing my internet during this time. I’m starting to wonder what it is I’m paying for. I had no such trouble with my previous provider during peak hours, so I’m not sure why there is suddenly a problem.
I am using the Home Hub 4, and here are my ADSL Stats and my test results from Sunday evening (23/11/14):
13:58:12, 23 Nov. ( 81.290000) DSL noise margin: 5.60 dB upstream, 6.10 dB downstream
13:58:11, 23 Nov. ( 80.240000) DSL line rate: 1152 Kbps upstream, 15576 Kbps downstream
18:55:08, 23 Nov. ( 81.160000) DSL noise margin: 6.50 dB upstream, 6.10 dB downstream
18:55:07, 23 Nov. ( 80.100000) DSL line rate: 1104 Kbps upstream, 15288 Kbps downstream
After a network test on my xbox one (wired connection) I got the following:
7.05pm
Download speed: 0.34Mbps
Upload speed: 0.88 Mbps
7.20pm
Download speed: 0.05Mbps
Upload speed: 0.87 Mbps
Speedtest result:
I have tried to get a result from the BT Speed checker, but my internet won’t even load it as of around 7-8pm
During the week I have been browsing the forums in an attempt to locate a possible solution and I came across this thread in which the original poster describes a problem very similar to mine. It seems that switching their line at the exchange to a less congested one seemed to alleviate the problem?
https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Slow-Peak-time-broadband/m-p/1111272/highlig...
Anyway, hopefully someone can help address and solve these issues as I’m starting to get a bit frustrated and beginning to regret my decision to switch providers.
Thanks in advance for any help,
Ben
Solved!
Go to Solution.

Is anything showing here for your exchange http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
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High latency to my server during peak times

Hi,
Basically, the latency to my server in Germany is going over 100 ms during peak times, when not in peak times, the latency is as low as 24 ms.
Below is a traceroute, as you can see at hop 11, the latency drastically increases, when it's not peak times, the latency to this hop is around 13 ms, this hop seems to be part of BT's network.
Tracing route to 5.175.***.*** over a maximum of 30 hops
1 <1 ms <1 ms <1 ms BThomehub.home [172.16.0.1]
2 12 ms 12 ms 11 ms 217.32.146.164
3 12 ms 12 ms 12 ms 217.32.146.190
4 13 ms 13 ms 13 ms 217.32.147.226
5 13 ms 13 ms 12 ms 217.41.168.205
6 13 ms 13 ms 12 ms 217.41.168.109
7 14 ms 12 ms 13 ms acc2-te0-0-0-14.l-far.21cn-ipp.bt.net [109.159.2
49.216]
8 13 ms 14 ms 16 ms core1-te0-15-0-17.faraday.ukcore.bt.net [109.159
.249.159]
9 13 ms 13 ms 13 ms 62.6.201.187
10 13 ms 13 ms 13 ms t2c3-xe-11-2-1-0.uk-lon1.eu.bt.net [166.49.211.1
98]
11 110 ms 108 ms 105 ms 166-49-211-38.eu.bt.net [166.49.211.38]
12 112 ms 114 ms 114 ms xe-8-1-0.fra61.ip4.gtt.net [141.136.108.42]
13 174 ms 114 ms 115 ms ghostnet-gw.ip4.gtt.net [141.136.102.102]
14 114 ms 115 ms 116 ms de-node101.host1plus.com [94.249.201.101]
15 118 ms 118 ms 121 ms 5.175.***.***
Trace complete.
I am on Infinity 2 and I am from London, incase it matters.
Thanks for any advice!

To me, this looks like a very specific problem with a particular pipe/router (166-49-211-38.eu.bt.net), rather than general congestion as my pings to uk servers are just fine and pretty consistant.
It is just when you start to route out of the UK things start to misbehave
Last night, the latency started to increase until it hits its unpleasant peak around 2200 (I gave up at this point)
Around 1900 ->2100, it was ok(ish) , but notice it slowly creeping up
11    39 ms    39 ms    37 ms 166-49-211-38.eu.bt.net [166.49.211.38]
11    35 ms    35 ms    33 ms 166-49-211-38.eu.bt.net [166.49.211.38]
11    46 ms    46 ms    45 ms 166-49-211-38.eu.bt.net [166.49.211.38]
11    54 ms    53 ms    54 ms 166-49-211-38.eu.bt.net [166.49.211.38]
From Around 2130 onwards it starts to get quite nasty
11    78 ms    78 ms    79 ms 166-49-211-38.eu.bt.net [166.49.211.38]
11   110 ms   110 ms   110 ms 166-49-211-38.eu.bt.net [166.49.211.38]
11   114 ms   112 ms   115 ms 166-49-211-38.eu.bt.net [166.49.211.38]
Is there a chance that one of the Mods could take at look at the router in question and see if there is a peak time congestion issue ? (It would be very appreciated)

No more P2P limiting during peak times?

I've heard BT has now stopped limiting your connection during peak times. If this is true do I just re-order Unlimited BT Infinity 2? Anything else I need to know?
Solved!
Go to Solution.

Yea, you will have to wait 5 days for the P2P restrictions to be removed.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

BT Infinity - Very poor latency during peak times....

Hi guys,
I hope that you can help. I am a little bit disappointed with my connection at the moment. Let me try and give you a breakdown of the issue so that it may help you distinguish where the fault may actually lie.
I have been a user of the BT Total Broadband service for a number of years. My ADSL 2+ has always been great, 18Mb Down, 1Mb Up. Latency has always been acceptable, ranging from about 30ms off-peak to about 50-60ms on peak for a server that I regularly game on.
BT infinity very recently became available in my area, the promise of a faster connection for little or no additional cost was a no brainer considering the quality of the connection that I have had from BT up until now.
The line was installed with ease and for the first day it was truly stunning. 50Mb Down, and 12Mb Up seemed brilliant, Latency also improved, dropping down to 15ms off peak, and 25-30ms on peak. For the first day it was absolutely stunning.
Since then, its just gone wrong, Most people would be happy with the connection, but I am not as I know that the service provided to me is/was better than that supplied to me by BT infinity.
Now, when running the speed checker, the speed is superb. Day or night the speeds are pretty consistant, never really dropping any lower than 45Mb Down / 10Mb up, it’s the latency that is the issue! Off peak, it can be as low as 10ms connecting to these servers, on peak it now shoots up to over 250ms between peak hours, making gaming near impossible.
The speed and latency tests don’t really help either (such as the BT speed test, pingtest.net and speedtest.net)
All three during peak hours report 45+Mbps downloads, 10+Mbps uploads and response times of sub 25ms. The problem is however, is that these tests are not really that accurate for the internet experience that I am getting
The speedtesters and ping testers are using best-case servers for the results, these resulting servers are therefore held within the BT network, and that’s why these speeds are great.
As soon as a server is outside of the BT Network, its poor. Very, very poor indeed.
As my latency is so good within the BT network, I can’t see there being any issues with the line. Not that it has stopped BT from running a new line from the cabinet to my house, and patching/checking for wet joints before they supposedly put this new line in. From my understanding it has to be BT’s connection out to other nodes on the internet.
Every time that I speak to BT by phone, they don’t seem to understand the problem as my speeds and latency are fine – (and on the BT WAN they are) – yet in reality the connection is very sub par.
My gaming server however seems fairly happy, like I say my old BT adsl 2+ connection to it always seems stable. I have even ran tests via a neighbours ADSL2+ circuit, and a 3g Dongle simultaneously as my infinity check Both still report < 60Ms response times during peak hours (when BT Infinity is 250Ms+ at the very same time)
Can any of you guys please shed some more light on the problem, and more importantly what I can do in an attempt to resolve it. There are not many LLU’s here, so changing ISP is not really an option for me.
Has anyone from BT Infinity had this problem, and was able to resolve it. If so how did you resolve it? Maybe I am explaining the problem to the their Customer Services Teams incorrectly?
I asked them to define what latency meant, and their answer was totally incorrect. I cant help but feel if I keep calling them (and they don’t understand my problem) it may never be resolved as a result.

That is what i thought! If there were errors or collisions down the line, this could effect latency. i know my latency to most of the BT Wan is spot on.
That said, thats what IP Profiles / BRAS is for, to drop the speeds on your line if required to ensure quality of bandwidth for the line in question so that collisions / packet loss does not occur, it downgrades automatically, so why force it even lower!?.
I dont want to say I know BT's job, as I dont. but I would like to think i have a fair understanding of how networking works - It seems that BT Customer Service, and even the engineers speaking from me from their 2nd/3rd line support teams should really be re-educated on providing factual information to their customers rather than hoping that I dont understand what they are waffeling on about!
Most of the delays are much higher in BT's infrastructure. Not that they will admit it, i think their 'no throttle policy since 1st Feb 2013' is far more relevant than my line and its connection to the WAN

Poor 4g lte in 23024 during peak times

Good evening
Most nights my wife and I experience extreme slowness in the 23024 zip over 4g. We've tested it with several devices spanning two Verizon accounts, so it's unlikely to be a device issue.
Is there something we can do? Is the local tower simply being overworked when everyone is home? Granted I'd love a resolution but simply getting confirmation of the problem would help.
BTW, when I say slow speeds, typically .6 Mbps or less. During non peak times we can see 8 Mbps. We love streaming media but speeds that slow make it painful.
Thanks.

Lasina,
Thanks for getting back to me. I don't know that I had tried that when
specifically having the problem, but will try now:
Galaxy Note 4 - download .66 Mpbs, upload 2.11 Mbps
after restart: download .2.19 Mbps, upload 2.39 Mbps
attempting again w/out restart: download 0.53 Mpbs upload 1.80 Mbps
attempting again w/out restart: download 1.05 Mpbs upload 1.77 Mbps
I've also got a:
Netgear Router MBR-1515
My Wireless Number: +1540....
download: 1.13 Mbps, upload 2.46 Mbps
Results seem pretty sporadic, regardless of restarting. Should I expect a
restart to help?
Any other advice?
Thanks.
Damian
On Sat, Jan 3, 2015 at 7:51 PM, Verizon Wireless Customer Support <

Slow network speed during peak times

I have begun experiencing very slow network speeds in the evening. My Mifi and other devices go from routinely getting 10 MBS down to 1 MBS in the evening. Is there any way to address this?

Rickrdn1,
Thank you for all of the detailed information. The coverage in the area looks great. All of your devices seem to drop in speeds at the same time? How is voice and text working during these times? The coverage in the area looks great, but can still be affected by congestion at peak times of usage. We may want to investigate your area further with a remedy ticket.
TrevorC_VZW
Follow us on Twitter @VZWSupport

Slow internet during 'peak times' after hurricane in BIllerica, MA

Around 2 PM on tuesday, 10/30/2012, we lost power for about 30-45 minutes. Before then, pretty much all day and night the ms while playing any sort of game was anywhere from 40-80, usually 40-50 sometimes going up to 80 randomly but never notiecable.
After the brief power loss, internet has been around 90ms during the day, and without fail at 7pm until around midnight its anywhere from 140-200ms. In the early hours of hte morning (2 am-ish), it goes back down in the 50 range.
I've checked with the forums of the games that I have been playing and no one else is experiencing this, including friends of mine that play on the same servers etc.
I've restarted the modem, once the night of the power loss, once again today (11/1). Solves nothing nor would it since its a peak time issue. Also, in thinking maybe the power loss screwed some setting, I ran the "optimize connection' tool from my computer. Nothing's changed.
This is something on Verizon's end, as is usually the case whenever its a 'peak time' issue. Wondering if anyone else is experiencing this post Sandy, and if any Verizon rep reads this can you give any insight as to whether this is a known issue in small pockets across the northeast due to the power outages. Nothing has changed on my end, nor on the end of the servers of the games I have been trying to play.
Scott L.
Billerica, MA
**edit** Normally this isnt a big issue, but the majority the games I and others in the house use are very heavy person to person games, where the difference between 40ms and 200ms is actually pretty massive. One of the reasons we switched from Comcast to Verizon was because of the tremendously low latency Verizon provides, and after playing with 40ms for 11 months, 140-200ms is painstaking ***edit***

Okay, just got home. Was told ms was around 100 all day, slowly fell to 42 until about 8:00 when it started to climb again, where it currently sits at 90ms. Here are the traceroutes/pathpings. According to the website of the company that makes the game, the server I am playing on is located in Chicago.
Tracing route to 12.129.206.130 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 7 ms 10 ms 8 ms L100.BSTNMA-VFTTP-09.verizon-gni.net [96.233.113.1]
3 7 ms 9 ms 8 ms G15-0-7-1356.BSTNMA-LCR-03.verizon-gni.net [130.81.177.4]
4 11 ms 10 ms 9 ms so-7-1-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.29.168]
5 42 ms 19 ms 19 ms so-9-1-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.19.70]
6 18 ms 19 ms 18 ms 0.ae1.BR2.NYC4.ALTER.NET [152.63.18.37]
7 18 ms 19 ms 19 ms 192.205.36.57
8 97 ms 96 ms 91 ms cr1.n54ny.ip.att.net [12.122.86.6]
9 100 ms 96 ms 96 ms cr2.cgcil.ip.att.net [12.122.1.2]
10 100 ms 96 ms 99 ms cr1.cgcil.ip.att.net [12.122.2.53]
11 96 ms 90 ms 98 ms cr2.dvmco.ip.att.net [12.122.31.85]
12 95 ms 94 ms 95 ms cr1.slkut.ip.att.net [12.122.30.25]
13 98 ms 96 ms 101 ms cr2.la2ca.ip.att.net [12.122.30.30]
14 95 ms 170 ms 150 ms gar29.la2ca.ip.att.net [12.122.129.241]
15 95 ms 98 ms 98 ms 12-122-254-238.attens.net [12.122.254.238]
16 94 ms 93 ms 93 ms mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Tracing route to 206.18.148.200 over a maximum of 30 hops
0 Scott-PC.home [192.168.1.3]
1 Wireless_Broadband_Router.home [192.168.1.1]
2 L100.BSTNMA-VFTTP-09.verizon-gni.net {edited for privacy}
3 G15-0-7-1356.BSTNMA-LCR-03.verizon-gni.net [130.81.177.4]
4 so-7-1-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.29.168]
5 so-9-1-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.19.70]
6 0.ae1.BR2.NYC4.ALTER.NET [152.63.18.37]
7 192.205.34.49
8 cr1.n54ny.ip.att.net [12.122.86.6]
9 cr2.cgcil.ip.att.net [12.122.1.2]
10 gar3.cgcil.ip.att.net [12.122.132.213]
11 12.122.251.22
12 63.240.130.214
13 * * *
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Scott-PC.home [192.168.1.3]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% Wireless_Broadband_Router.home [192.168.1.1]
0/ 100 = 0% |
2 9ms 0/ 100 = 0% 0/ 100 = 0% L100.BSTNMA-VFTTP-09.verizon-gni.net {edited for privacy}
0/ 100 = 0% |
3 10ms 0/ 100 = 0% 0/ 100 = 0% G15-0-7-1356.BSTNMA-LCR-03.verizon-gni.net [130.81.177.4]
0/ 100 = 0% |
4 10ms 0/ 100 = 0% 0/ 100 = 0% so-7-1-0-0.BOS-BB-RTR1.verizon-gni.net [130.81.29.168]
0/ 100 = 0% |
5 25ms 0/ 100 = 0% 0/ 100 = 0% so-9-1-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.19.70]
0/ 100 = 0% |
6 69ms 0/ 100 = 0% 0/ 100 = 0% 0.ae1.BR2.NYC4.ALTER.NET [152.63.18.37]
0/ 100 = 0% |
7 66ms 0/ 100 = 0% 0/ 100 = 0% 192.205.34.49
100/ 100 =100% |
8 --- 100/ 100 =100% 0/ 100 = 0% cr1.n54ny.ip.att.net [12.122.86.6]
0/ 100 = 0% |
9 --- 100/ 100 =100% 0/ 100 = 0% cr2.cgcil.ip.att.net [12.122.1.2]
0/ 100 = 0% |
10 --- 100/ 100 =100% 0/ 100 = 0% gar3.cgcil.ip.att.net [12.122.132.213]
0/ 100 = 0% |
11 --- 100/ 100 =100% 0/ 100 = 0% 12.122.251.22
0/ 100 = 0% |
12 --- 100/ 100 =100% 0/ 100 = 0% 63.240.130.214
Trace complete.

Infinity speeds at peak time

Huge problmes in the Mold area, had a hove move on 15th septmeber 2 miles from old house where recieved constant 80 / 20 speeds.
Infinty was installed on 24th september and for first day had 72 mbps speed on line with profile of 77 which was great.
Since 25th my speeds range as follows
5 am - 8 am - 68 - 75 mbps
8am - 12pm - 50 - 68 mbps
12pm - 4pm - 30-45 mbps
4pm - 6 pm 12 - 25 mbps
6pm onwards 0.6 - 5 mbps on average
This has been going on for 25 days now, numerous faults raised and closed by level 2 network teams, 3 engineer visits by open reach only to tell me its not an equipment or line issue, simply the exchange has too many people on infinity and cant cope with use during peak times.
BT refuse to admit this and continue to tell me every night that it will be fixed in 24 hours day after day, engineer has said if i am getting 70 meg at off peak times then its a circuit issue.
At a loss now at what to do other then try and cancel under terms that service can not be provided, neigbours are on normal BT broadband in my area and get constant 12 mbps speeds for £30 a month less, seems that may be only option while infinty 2 is knackered

Are there any problems shown for your exchange. http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
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Peak time connectivity useless

Hi
I'm still having problems with my connection.
Evenings and weekends especially, where it can take 10 - 15 minutes of retries to get a web page to load.
Eventually i give up and use my phone !
My service has been degrading over the last 6 months and now i'm fed up.
Like most people i need to use my internet connection during peak times.
BT HomeHub 2
ADSL line status
Connection information
Line state Connected
Connection time 13 days, 17:49:27
Downstream 8,128 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 11.2 dB / 22.0 dB
Line attenuation (Down/Up) 23.0 dB / 12.0 dB
Output power (Down/Up) 19.8 dBm / 12.1 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 5023 / 0
CRC Errors (Down/Up) 31 / N/A
HEC Errors (Down/Up) N/A / 0
Error Seconds (Local) 19

Hi
This is the result from 9:15 pm
Its taken me nearly 6 minutes to reply !
Web pages are taking 2 minutes to load.
Download speedachieved during the test was - 4.49 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
Not sure if the snr is causing it ?
ADSL line status
Connection information
Line state
Connected
Connection time
14 days, 4:59:30
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
11.2 dB / 22.0 dB
Line attenuation (Down/Up)
23.0 dB / 12.0 dB
Output power (Down/Up)
19.8 dBm / 12.1 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
5152 / 0
CRC Errors (Down/Up)
31 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
19

BT infiniy Peak time speeds

Hi friends
Can some one advice me if there is speed throattling i mean restricting the speed during the peak time between 6.00pm and 12.00am by bt BT infinity ...........
Also is unlimited in BT infinity means u can download 300GB permonth
Upload speed will there be a speed restriction for that during peak time
Looking forward to hearing from u guys.

lucky u jj
i see speed drops of over 50% from 35 down to around 10 in the evening at peak time. it shouldnt be this much of a drop.
so somethings are still not right for alot of bt infinity users
subair37 u need to read the fair usage policy
http://bt.custhelp.com/app/answers/detail/a_id/10495/~/bt-broadband-fair-usage-policy
it dosent mention inprint the 300gb cap for unlimited. but u'll see it mentioned in the forums. they will then throttle u down to 2meg for a month at peak time
it also mentions p2p throttling at peak times
but is vague about upload throttleing/shapping/managment
Upstream restrictions may be in place at other times. so for all we now could be all the time 24/7 or not at all or peak time. ..who knows
not v transparent that

Recent speed drop (mainly during peak)

I recently re-contracted with BT after 20 trouble free months and everything has been good up to about 10 days ago. I have been getting 8-9 Mbps at all times on the day with a consistant upload of .89 Mbps
Recently during peak hours my download speed has plummeted to to around 10% of what it was but the upload has remained constant. Also my hub has restarted a few times (once while writing this post) but again only during peak times.
I have attached a speedtest report taken about 40 minutes ago and any assistance would be appreciated
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
1621 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1621 Kbps
For your connection, the acceptable range of speedsis 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :11568 Kbps(DOWN-STREAM), 1055 Kbps(UP-STREAM)
IP Profile for your line is - 9000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.54:15.27:76.21 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.

speedtest done @ 8.10am
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
9559 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 9559 Kbps
For your connection, the acceptable range of speedsis 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :12554 Kbps(DOWN-STREAM), 1085 Kbps(UP-STREAM)
IP Profile for your line is - 9000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 19.99:21.08:58.93 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
897 Kbps
0 Kbps
1085 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 897 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1085 Kbps

Slow peak time broadband - intentional or a possib...

Anyone else experience drastically reduced download speeds at peak times recently?
In the past 2-3 weeks I've gone from a constant 24/7 speed of 3.4Mbps to very random speeds at peak times. It can range anywhere from 0.6Mbps to 2.8Mbps.
I've done various speed tests at speedtester.bt.com and always get different results.
I've used a non-BT speed tester (speedtest.net) to get results that aren't an hour apart and the results here are strange. One test may give 1.1Mbps, another test only seconds later will give 1.6Mbps, another one again straight after could give 0.8Mbps, another 2.5Mbps and so on.
My IP profile has never changed from 3500k so I can't blame this. I'm wireless but I've tested wired too but no change. I've tried different wireless adapters tto. I'm not sharing a wireless channel with anyone so can rule out this. I know I haven't gone over my monthly limit. I've tried different routers. I've even been connected to the test socket for the last week or so but it's still the same.
I read a lot about users getting their speeds reduced at peak times, but I'm under the impression if my speed was reduced it would be a constant capped speed, not randomly going from 0.8 to 2.5Mbps in a matter of moments and then back to 1Mbps-ish.
It may not even be a "peak time" problem but I can't think what else it could be. At weekends I get 3.4Mbps, after around midnight and very early mornings (5am to 7am-ish) I get 2.8-3.4Mbps.
I did have an odd period of a week or so before this started of getting a download speed of 4Mbps (this was with an IP profile of 3500k oddly enough) - then the problems started. Might be a coincidence though.
There's no point speaking to anyone in a call centre in India since all they'll say is that my line is fine etc etc.
Anyone else experience this and found out what's causing it?
I just fail to see how I can go from a constant, never-buding-from-this-speed 3.4Mbps for months down to 1Mbps when all technical signs (IP profile fine, equipment fine etc) point to there being no reason why this is the case.

welcome to the forum
if you are using p2p during peak times then the speed is managed
your problems sounds more like conegestion on your exchange when more people want to use the net at peak times and then download improves when people go to bed or during the day when they are at work
you can check your exchange here http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
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Peak times online gaming lag issue

Hello,
I am a Verizon high speed Internet residential customer and have been having serious connection issues to a particular service for several months now.
The connection issues involve extreme lag, and even an inability to connect, to BigPoint Game's "Battlestar Galactica Online" game. The issues only occur during peak times, from 7 to 11 p.m. EST, but are severe enough that I have been unable to play the game when I'd like (and am able) to.
I've contacted the game's administrators and support and discussed the issue at length; they have concluded that the issue is on Verizon's end (and has nothing to do with my own computer), particularly since I am able to easily connect to numerous other websites, games, etc. during these times without any issues or lag.
I am posting here because I have spoken with many other indiviudals who play this particular game, and those who are Verizon customers have all noted to me they experience the same severe connection issues to "Battlestar Galactica Online" during peak times every night, an issue which has been ongoing for months. In fact, the game's support staff have specifically stated that the issue is Verizon's fault.
Does anyone have any suggestions, or can Verizon confirm that they are aware of these issues and communicating with BigPoint games to correct them? Or is there another explanation?
Thank you for your help.

Hey Nick,
We would like to have a look at this for you, especially when you say you have no connection issues with any other web sites.
Can you run a tracert to the game web site for us so we can do some investigating?
~Jess

BB unusable at during peak times

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