BB USAGE MONITOR -any progress?

Hi everyone,
I see that lots of customers are having trouble with BT saying they are going over their usage allowance when they don't think they are. I'm having similar problems and have been investigating it since BT started charging us £15 extra for our broadband. We are moderate to heavy users so have BB option 2 with the 40GB allowance. There are just 2 of us so we agreed to be mindful of this allowance and avoid things that push it up. So when we got the extra bills we were very surprised.
1) We moved in September and until Christmas our speed was less than 1mbps some days so just browsing was difficult. Yet in November we supposedly used 72GB! In January we weren't here 2 weeks and I was ill one of them and didn't use the computer at all (just facebook on my 3G internet phone). Apparently we used 52 that month...?
2) We torrent but only 3 files per week and then shut them down once finished because it eats up the bandwidth and makes surfing hard at peak times. We also don't "seed" for this reason. Also, ISPs throttle you if you torrent too much and we need the internet for our studies.
3) We have BT vision so don't use iPlayer or the like on our PCs. Besides with our slow connection it's rubbish anyway!
4) We don't stream music i.e. napster or spotify because it just doesn't work on our slow connection.
5) We don't play MMOs or Xbox live.
6) I installed BB monitoring software and studied the Home Hub stats and they show only a fraction of what BT are saying we use.
7) If we are being hi-jacked/hacked it's not showing up on the HH.
8) Other people are having this problem which makes me suspicious.
So has anyone got anywhere with BT on this? I can't seem to speak to someone other than the Indian call centre. They refunded £9 so far but have charged me £45 for going over so far.
I've sent another complaint email and I'll hope I don't just get told that I "don't accept" their bill again.

Might to look here http://community.bt.com/t5/Other-BB-Queries/Broadband-usage-figures-crazy/td-p/149585/page/2
extract
KerryG wrote:
Hi all,
Just wanted to confirm that, as mentioned in some earlier posts, there has been an issue for a small number of customers whose usage was reported incorrectly in January and February.  We detected that their usage had been over-reported and found that there had been a problem with a piece of network hardware, which resulted in additional usage showing for these customers. 
Since the problem was discovered we have identified the affected customers and made sure that no charges will be made for any of their February usage, and any charges that were made for January usage will also be refunded on their next bill.
We’re really sorry that this happened, but want to reassure you all that this was the result of a specific set of circumstances.  We have already made changes to ensure this can't happen again, so you can be sure that all future usage will be reported accurately.
Thx
Kerry
Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

Similar Messages

  • Internet Usage Monitoring - Any good tools out the...

    Hi,
    Does anybody know if the NetProtect Plus product allows you to monitor all of the Internet traffic through the the BT Infinity Wireless Router. I think this has got to be done at the Router otherwise they will sneak on with the iTouch if I just limit it to PC's/Laptops
    I am not so bothered about 'blocking sites' just want to analyse how long they stay on the various sites they go to. For example 4 hrs on Facebook when they said they were 'revising'.
    Or does anyone know a good reasonable product that does this.
    Many Thanks in Advance
    Colin

    Hi Alan,
    Looks good, thanks for the detail. I will look at their products closely but I am also thinking their should be something on the router as the kids can get to that via their iPhone/iTouch and you can't install anything on those devices.
    I may get Net Nanny for their Laptops and just block their other devices for a period of time each day.
    Trouble is the Admin tools as part of the BT Infinity Hub are not that great, I think it is a missed opportunity for BT here.
    /Colin

  • Any more news on software update and usage monitor

    Sorry to be a pain but is there any fresh OFFICIAL news on when the software update will be available and also when the usage monitor problem will be fixed.
    Will there be an announcement either here or by email to everyone?
    Thanks

    rebnats wrote:
    The couple of weeks as stated should have been from initial bt launch date of Nov 6th, therefore that should equate to tomorrow. Will not hold my breath, more like BT bullxxxx
    No, the 'couple of weeks' statement was released on the 13th November, so to the letter that would be next Tuesday. I think people would agree that 'couple of weeks' does not imply a set date, but I would think at the end of next week would be a valid time for people to start shouting 'where is it' if we haven't had an official update.
    You can read the statement in Stephanie's sticky post at the top of the previous page.
    http://community.bt.com/t5/YouView-from-BT/Software-update/td-p/675980

  • I can't find my usage monitor?

    Hi there,
    I've been logging in and out all day trying to find my broadband usage monitor on 'my services' but it seems to have vanished and not returned???? I've tried looking through the help sections, alas there wasn't anything there of any use! Is there any other way of seeing how much I'm using?
    Solved!
    Go to Solution.

    Hi,
    Have a look here at Andy_n post message 9
    http://community.bt.com/t5/Other-BB-Queries/How-do​-i-check-my-download-usage/m-p/204147#M4966
    He has some handy shortcuts
    toekneem
    http://www.no2nuisancecalls.net
    (EASBF)

  • The BB usage monitor

    Is it just my browser or is it a general thing.When I log in to check the usage monitor it is a full day behind,which rather defeats the object. For instance,this morning at 07:00am,I checked and it only gave me the usage till the end of the 20th March  leaving out yesterday.I will be eventually upgrading to the next level of Broadband usage ie the 40Gig tariff,but in the meantime does anybody know of an onscreen monitor (from BT or anybody) that can be minimised to run in the toolbar? Cheers Kenny

    The BT monitor shows usage up to the previous day, but it doesn't update until the morning. Don't know if there's a specific time for the update but mine showed up to yesterday just after 9am.
    Third party monitors are available and this one is often recommended: http://www.thinkbroadband.com/tbbmeter.html. Their drawback is that they only apply to the computer they're installed on, which is of limited use if several devices use your connection. Whether any can be minimised to show real time use will need some more research.
    You can click the white star next to this message if you think it was helpful.

  • How do you monitor backup progress

    How can you monitor the progress of a backup? I use timemachine and an external drive  to do my backups on my 09 Macbook pro. I want to be able to see the amount of files transferred and time remaining or any other pertinent info. Not just a spinning wheel.

    I don't know, I use bootable clones myself and it shows me the progress of the backup and updating of files.
    However I can point you to this guy who is the local TM guru
    All about Time Machine
    If you want to learn more about all sorts of backups to diversify your restore options (TM can fail to restore properly), including bootable clones etc. then read my UT here on the subject.
    Most commonly used backup methods explained
    I personally don't use TimeMachine, preferring the more advanced bootable clone options.

  • Broadband usage monitor

    I have also experienced the excessive BT broadband usage. I opted for option 1 because I have no interest in downloading Video's/music, apart from reading both BBC and Sky news the only other use is my wife using the online facebook game.
    I received an email from BT last month saying i had reached 7GB of my 10 GB usage and just cant figure out why
    I have downloaded a usage monitor which greatly differs from BT's own monitor,
    What I would like to ask is,  does the monitor I downloaded only monitor what is open on my desktop, 2 whould there be a differnce between High Speed Broadband and those who's broadband is connected via telephone line.
    if this is the case as i suspect, then someone downloading a file on high speed whould use less bandwidth than someone downloading on slow speed. look at it as sending a fax, it may cost 10p to send a fax on a cheap machine but to send the same sheet on a quality machine may cost 6p, I dont no?

    Deke wrote:
    I have also experienced the excessive BT broadband usage. I opted for option 1 because I have no interest in downloading Video's/music, apart from reading both BBC and Sky news the only other use is my wife using the online facebook game.
    I received an email from BT last month saying i had reached 7GB of my 10 GB usage and just cant figure out why
    I have downloaded a usage monitor which greatly differs from BT's own monitor,
    What I would like to ask is,  does the monitor I downloaded only monitor what is open on my desktop, 2 whould there be a differnce between High Speed Broadband and those who's broadband is connected via telephone line.
    if this is the case as i suspect, then someone downloading a file on high speed whould use less bandwidth than someone downloading on slow speed. look at it as sending a fax, it may cost 10p to send a fax on a cheap machine but to send the same sheet on a quality machine may cost 6p, I dont no?
    Hi. Welcome to the forums.
    You say you received an email last month for reaching 7GB - that was for April.
    May I ask what usage monitor you are using, and how does it compare with your current May usage online meter from BT ?
    The downloaded monitor will only record what that particular computer is using (won't include other computers, games consoles, mobiles and TVs etc). And then there are various settings in different programs to cater for usage within a home network etc.
    What Facebook game is being used may I ask? Some of these applications can use many 100s of MB per day, so this alone could account for a lot of the usage.
    There should be no difference between any "high speed" user and standard ADSL in terms of usage. In your example of downloading a file. The high speed (e.g. fibre) user will use exactly the same data content as a person on a slower connection. The speed is irrelevant with regard to how much is being used.
    You can't compare with a fax machine, because typically these used normal phone lines which are charged on a timed usage - so the longer the call, the dearer the cost.  In your example it could actually be dearer to use a quality fax machine, because it may take longer to send a higher quality copy.
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • Monitor serialisation progress

    Hi
    is it possible to monitor progress of writeObject and readObject methods?
    Also I need to determine size of object I am going to write: I was thinking about write my Object into ByteArrayOutputStream so that I can determine its size, but is there any way how to monitor serialisation process itself?
    thanks a lot

    It is possible to monitor any stream by writing a FilterInputStream or FilterOutputStream. See for example javax.swing.ProgressMonitorInputStream.
    As Peter suggests, the performance of an individual readObject() or writeObject() method will be unmeasurable, unless you are writing enormous object graphs.

  • WHERE IS OUR USAGE MONITOR BT

    Hi,
    Now this is a COMPLETE RANT!
    I am FED UP with my teeth seeing people talk about being threatened by increase of bills or changing contracts to the next product up because their usage is more than the product they have paid into.
    For example, BT Bullies Granny , BT Charging for excessive use and wait for it, Went Over Option 1 FUP.....How To Upgrade? All of this when, NO USAGE MONITOR exists on the BT Website.
    This really frustrates me because people are being pushed by upgrading to the next option where there could actually be better deals, lets face it, if a product does not work with the client, why continue with that product - move on!  Im sure you would revert back to Heinz Beans compared to Tesco Value Beans a!
    Another item that really frustrates me is how BT looks after it's customers, the lack of any compassion and bullying to make sure those who are struggling to pay bills on time get either cut off or phone numbers changed.  Also, increasing direct debit payments which do not match the persons circumstances of calls and line rental, ok maybe one month you spent £2 more than normal,does not constitue an increase your DD from £30 to £75 pcm hay!
    BT, you seem to be spitting in our faces, YOU are serving us as customers in a very bad way, WE are trying to advise YOU how YOU can help us, PLEASE LISTEN TO US, give us a USAGE MONITOR, GET RID of the term UNLIMITED, it is not an industry term which includes FUP, TELL US what we are paying for, something easy to understand with NO SMALL PRINT.
    LISTEN so we can all be heard!
    CG
    CG Over An Out
    Solved!
    Go to Solution.

    submarinex1 wrote:
    Owlie wrote:
    Think the way you wove the term Granny and blew her allowance should be classified as an offensive remark that sterotypes the older generation with limited resources as a legitimate target for ridicule.
    Being old or elderly comes to us all eventually. . .
    We all don't have the brain of our youths and this can be distressing. . . as can remarks from youths or the ill-mannered.
    well i have a friend who is 73 who spends alot time downloading flightsim planes, and playing on his xbox and internet and mail and ive yet to hear him complain hes gone over his limit.
    your age comments have no meaning, since for one its not even the woman used in the example who has posted, shes not technicaly a granny either since it was his mother and bt did not bully her. and where does it sterotype anyone. and what has limited resources have to do with anything, nice try on a posh sounding post though. what we really need to do now is find a 90 year old who downloads 100g xbox demos and music a month who keeps being told hes over his limit and ask him how he feels.
    have a look at www.downloads.com they do free stuff for pc and mac and its cnet so its safe.
    It is not the case of stereotyping or ageism that is the problem, the problem is BT a large worldwide organisation can not provide a utility to advise its customers there usage of broadband by day month or period, others can provide this, my mobile operator provides this so why not BT!
    CG Over An Out

  • Re: Usage monitor not updating.

    All I get is a message saying it's down for maintenance. All this is very interesting, as my allocation should have been topped up on the 1st. It wasn't topped up until the 2nd, after which it showed 3 days worth of usage, at my typical rate, accompanied by a message telling me that based on current usage I would exceed my limit and should upgrade to unlimited. This would be OK if they had ANY evidence, but I've only had it for 1 month, and my usage was well under. After this, the monitor stopped working and has been "down for maintenance" since yesterday, therby preventing me from seeing my actual usage. Ist it Me, or is there some kind of game going on? If I think I'm being gamed, then ALL BT services will be out of this house PDQ and OFCOM informed.

    I average 4.6 gb a month, and am on the 10 gb / month tariff.  Nothing has changed in the setup here, but on 2nd July I  get an email to say I'm near my July monthly limit, and on the 3rd I get an email to say I'm over the limit.  As at the 4th the usage monitor says I have now used 20 gb - i.e 4 month's worth in 4 days.
    I even turn the router off overnight and when I'm at work.
    This is racking up a large bill.  After spending an hour on the phone BT insist their figures are correct.  Someone in India tried to change my wireless key 3 times, then gave up and said he can't do it, and he is off home as his shift has ended.  He suggests I try sorting it out myself, and to phone him back on Sunday.
    Talk about banging your head against a wall.  I'll cancel the direct debit and they can take a run and jump when they send a big invoice through.

  • Improvements to the Broadband Usage Monitor

    Hi All
    We've made some improvements to our broadband usage monitor. There's lots of new features: An improved user interface, a personalised message area telling you about any usage actions on your account, and richer usage information.
    There's a link on the tool for you to share your feedback. Any thoughts you have on the changes we've made will help us with future developments. We can't reply to emails sent to this inbox so please don't send any usage queries as they won't be picked up! You can access the usage monitor directly at the new friendly url below:”
    www.bt.com/broadbandusagemonitor
    Check out the screenshots below to see the new look!

    It's still there and working, but the usual gateway to it is kaput for the moment.
    To see, log in to MyBT. On the My Bills and Payments tab, select 'View Your Recent Usage'. This takes you to your phone bill. (Bear with me!). Select the Broadband tab, and then select the Broadband Usgae button. That should work.

  • Broadband Usage Monitor too high

    I've seen the other forum posts.  I have a similar issue, but seemingly not as bad.
    I switched to BT on 23rd March.  I have been monitoring my broadband useage using your website.  It is clearly wrong.
    1. I am an IT Professional, so I know what I am doing.
    2. I only have 2 computers connected.  Nobody else is connected to my router.  I can confirm this by checking the connected devices
    3. I have downloaded no music, no films, have watched nothing on iplayer or youtube. I have downloaded no emails with large attachments.  I am not using any torrent program.
    4. In the last 8 days, the internet has been used for online gaming and web browsing.  The online gaming has downloaded no patch information.
    5. It says I have used 2.26Gb as of today, which is ridiculous.  Yesterday it said 1.86Gb, which is an increase of 400Mb in a day.
    6. I have been monitoring it on a daily basis, and it shows since yesterday that I have used 400Mb.  I dont know how this is possible, since I have used the computer for about 2 hours in that time, and the router has even been switched off.
    7. Finally, my useage limit shows 2.26Gb used and that I only have 8Gb left until the end of April.  April started today, however, I have already lost 2.26Gb of that limit from stuff that happened before the start of the month.
    So, whilst my usage is not as drastically high like other peoples, to have used 2.26Gb in a week of doing hardly anything is very worrying.

    Tethior wrote:
    Just a quick update.   My router has now been on for 2days and 13 hours.
    Data Transmitted/Received (GB):
    0.1 / 0.9
    I have watched the data received go steadily up over the last 2 days, jumping by 0.1Gb at a time.
    So, it seems that the website is correct, and showing what my router is showing.  
    However, there is no way that I have downloaded 900Mb in the last 2.5 days.
    Nobody connected wirelessly
    Only 1 computer on at this time
    PC is virus free
    No downloading, no torrents
    Only 1 email with an attachment (and that was 23Mb)
    No iplayer
    No youtube
    No windows updates at this time
    No adobe / other software updates during this time
    Minimal web-browsing
    Computer was also switched off for more than 50% of this time.
    BTFon disabled
    No other wireless devices (phones and such)
    I'm temped to replace the Hub 3 with something else, but the 2 other routers I have in my house. Well, one is about 5 years old and I dont think has usage stats on it.  the other is my sky router, which is fairly newish but I think is locked down so I cant use it.
    Anyone any ideas?
    Hi.
    Do you use anything like social networks, facebook for example ? Some of those applications can use many 100s of MB per day.
    Do you leave a browser going, say on something like sports auto update pages which will continue to receive (though usually only very small packets of stuff).
    Do you have anything else, like auto-check emails every few minutes ? Do you use skype or similar program (e.g. MSN, Yahoo! messenger etc) ?
    Have you got a local usage monitor, say something like Networx which will show you "real time" usage and will show the hourly figures as well.
    Sorry for all the questions.
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • Broadband usage monitor lies!!!

    I gather this topic might be a bit of a dead horse but i'm beyond frustrated. Signed up to Option 2 Broadband Sept 12. Recieve an e-mail Oct 16 stating I have used 32gb of my 40gb monthly allowance. Checked online usage monitor on Oct 21 which showed I had used 41.84gb. Swithed off computer & I pod & router for 24 hours then checked usage monitor which now showed 43.4gb.
      At this point, I should add that only 2 of us live in this house, we don't download music or movies, only using the internet for browsing & checking e-mails. We both work full time, not getting home till 7pm. Disregarding the obviously fictional figure of 41.84gb, the jump to 43.4gb is inaccurate as no-one used the internet in that time. The password is stupidly complicated so impossible to guess. There are only 2 people with access to it.
    I have been round the houses on the phone trying to speak to the customer help who have been useless. Been on the phone for 3 days speaking to help desk, technical team, cancellation team. I was told the matter was escalated to level 2 (whatever that means) and eventually was told my phone line was being tested/monitored for 24hours and I would be called back after 48hours with answers.
    Everytime I phone back, I'm met with the same 'Oh, we can see you've gone over your monthly limit but we can upgrade you....') (I wonder why).
     I'm more than happy to cancel but BT are trying to hold me ransom to a cancellation fee of 270 pounds. On principle, why should I pay that??? I'm just about ready to go to Ofcom as BT can't seem to get their act together. Does anyone else have any ideas on any other solutions?

    ssp wrote:
    I gather this topic might be a bit of a dead horse but i'm beyond frustrated. Signed up to Option 2 Broadband Sept 12. Recieve an e-mail Oct 16 stating I have used 32gb of my 40gb monthly allowance. Checked online usage monitor on Oct 21 which showed I had used 41.84gb. Swithed off computer & I pod & router for 24 hours then checked usage monitor which now showed 43.4gb.
      At this point, I should add that only 2 of us live in this house, we don't download music or movies, only using the internet for browsing & checking e-mails. We both work full time, not getting home till 7pm. Disregarding the obviously fictional figure of 41.84gb, the jump to 43.4gb is inaccurate as no-one used the internet in that time. The password is stupidly complicated so impossible to guess. There are only 2 people with access to it.
    I have been round the houses on the phone trying to speak to the customer help who have been useless. Been on the phone for 3 days speaking to help desk, technical team, cancellation team. I was told the matter was escalated to level 2 (whatever that means) and eventually was told my phone line was being tested/monitored for 24hours and I would be called back after 48hours with answers.
    Everytime I phone back, I'm met with the same 'Oh, we can see you've gone over your monthly limit but we can upgrade you....') (I wonder why).
     I'm more than happy to cancel but BT are trying to hold me ransom to a cancellation fee of 270 pounds. On principle, why should I pay that??? I'm just about ready to go to Ofcom as BT can't seem to get their act together. Does anyone else have any ideas on any other solutions?
    Hi. Welcome to the forums.
    Just for info, the online usage meter is not real time, so it's likely that when you turned off your router for 24 hours, there was still usage for the time from midnight to when you turned it off. That usage will show on the meter the following day. You will notice that the meter shows the day before at 23:59. That probably accounts for the discrepancy there.
    As for the amount you're using, can you say if you're using any form of catchup TV, games downloads or Skype video chat ?
    I hope you don't mind me asking about your iPod usage (do you mean iPhone or iPad ?) ?
    My usage is very low, and despite doing a few large downloads, my current usage is only 13.9GB - and in general much less than 6GB per month. General browsing and emails will be a very small amount of usage.
    You may have read other forum reports, in that there have been a fair few new connections with huge initial usage meter readings. I have not seen any feedback to explain this, whether it was the user who had not included certain usage and only considered downloads (for example streaming TV of around 1GB/hour may not have been thought of as download), or that the was a meter fault at the beginning of their initial service.
    I still think it's an avenue that hasn't been properly investigated.
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • Broadband usage monitor is lying...

    My parents have been on BT Option 1 broadband (10GB limit) for years and never had any problems.
    Yesterday they received a warning email to say they had used 8GB of their allowance, and as of 23:59 the same day the BT Broadband usage monitor claims they have used 75GB!
    This is two pensioners with one laptop who get a miserly 2Mb/s download speed... they use the internet for a couple of hours a day at most. To use the amount claimed they would have to be downloading flat-out 24 hours a day for 3.5 days. And of course they are worried sick they are going to get a bill for over 70 quid (if not more) for this month alone for something they cannot understand.
    The usage monitor helpfully tells us that their average usage is 2.76GB. Before worrying emails from Libby Barr get sent out encouraging people to pay or upgrade, surely this usage must get flagged as an outlier and something is probably wrong?
    Please can somebody help to resolve this issue, and ensure that they do not get billed for this mistake?
    Thanks

    @Balderdash Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your parents details. You can find the link by clicking on my username.
    @PaulBrad1 post back to let us know how you get on with turning off your son's laptop. 
    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband Usage Monitor - past hstory?

    Like several other customers I was accused of using my entire month's  10GB data quota in the first two weeks of January even though I'd hardy used the internet.
    Checking the BT Broadband Usage Monitor I can only see the accrued usage for the month; there does not appear to be a way of checking the daily usage other than by remembering to go through the six pages every day to check the latest figures. I would like to be able to go through the month day by day. That way at least if you get a nasty shock towards the end of the month you can at least determine when the alleged usage was supposed to have happened.
    Others on the Forum have stated that the Usage Monitor canprovide a more useful breakdown of usage but all the suggested links have taken me back to the same old page. The only option is to see the total usage or the upload/download split.
    Any further suggestions?
    Incidentally have others noticed that the date of the last update seems to be 12 hours behind the date of the actual readings. i.e. if you look on day C before 11:00am you get the usage figures quoted for day B but the timestamp is 23:59 on day A. After 15:00 the usage figures have not changed but the date stamp has moved to day B's date. Likewise checking on day D in the morning now gives higher readings for day B (because they are the figures for day C).  This is useless, BT!

    vofsanity2 wrote:
    sangamo wrote:
    Like several other customers I was accused of using my entire month's  10GB data quota in the first two weeks of January even though I'd hardy used the internet.
    Checking the BT Broadband Usage Monitor I can only see the accrued usage for the month; there does not appear to be a way of checking the daily usage other than by remembering to go through the six pages every day to check the latest figures. I would like to be able to go through the month day by day. That way at least if you get a nasty shock towards the end of the month you can at least determine when the alleged usage was supposed to have happened.
    Others on the Forum have stated that the Usage Monitor canprovide a more useful breakdown of usage but all the suggested links have taken me back to the same old page. The only option is to see the total usage or the upload/download split.
    Any further suggestions?
    Incidentally have others noticed that the date of the last update seems to be 12 hours behind the date of the actual readings. i.e. if you look on day C before 11:00am you get the usage figures quoted for day B but the timestamp is 23:59 on day A. After 15:00 the usage figures have not changed but the date stamp has moved to day B's date. Likewise checking on day D in the morning now gives higher readings for day B (because they are the figures for day C).  This is useless, BT!
    BT have access to a usage monitor that gives you Usage to date in the current Month, Usage per day for the last 31 days and usage per month for the last 12 months. If you cannot get this information yourself, you can phone or live chat and they should give you this information.
    Aparently my usage has doubled for the past 3 months - what sort of a misinformed service must BT be running?
    1st March I will record my router stats and calculate the throughput - I have already read about incorrect usages and know faults causing overpayment by loyal customers.
    Simply dreadful service but checking this has shown BT have been double charging for a free service - dreadful!

Maybe you are looking for