BB usage monitor - random number generator yet aga...

A few months ago the BB usage monitor told me I had usage levels that were simply not possible. When I dug deeper, everyone I work with who has BT also got the dire warning they were over their limit that month - even those with 40GB limits that were usually nowhere near and also had not changed their habits.
I got BT to admit they could not explain the bizzarre spike in my use.
But guess what's happened this month? Double nomal usage again - which again can't be possible. I don't play games, uplaod photos......just a few emails.
Anyone else found this? And if so, what can we do? I refuse to be charged wrongly.

vofsanity2 wrote:
Rufty wrote:
Thanks - But we should not have to do this!!
Last time the usage monitor went mad I found everyone I knew with BT had the same problem. So it must be them, not us. When is this going to be fixed. Searching through the forum this seems to happen a lot. Feels just like a money making scheme for BT to me.
If you analyse most of the posts on this topic you will find that it is actually quite a small number that claim to have this issue and most if not all have not checked their usage against the home hub data. A good number are also unaware of the data transfer involved in common activities like Skype video calls, Iplayer etc. If the Usage Monitor is incorrect then the hub data can easily prove it.
You will do the community a great service if you can show you have a genuine problem. I have been trying for two years and found that the Usage Monitor has been correct when compared with the Hub data using 4 types of hub( 2a, 2b,3a,3b) .
There does appear to be issues with some new accounts and some BT Vision users but apart from 2 cases in the forum no convincing evidence of a real problem.
I agree absolutely. I have asked people in this forum to do just this to check the hub stats with the online meter. There are indeed very few cases where some have done this.
In the case I've mentioned a few times, my friend did do this and proved that there was something wrong.
http://www.andyweb.co.uk/shortcuts
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