BB will not show up as in windows explorer it also will not sync music

I just upgraded from a BB bold to a Z10 and I am having issues with syncing my music. When I use BB link it says it is prepairing to sync but it never does. It also keeps trying to do an upgrade even after i do the upgrade it keeps trying.
Also do not see my Z10 on windows explorer.
I have unistalled link atleast 6 times with no luck.
I am using windows 8 if that helps.

Hey ScottYork,
Welcome to the BlackBerry® Support Community Forums.
To Verify do you have Mass Storage mode enabled on the BlackBerry Z10 smartphone?
Tap Settings
Tap Storage and Access
Turn on USB Mass Storage
Also what version of Windows Media Player or iTunes are you using?
Thanks.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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