BB won't honor the $200 trade if your phone didn't arrive by the 17th?

Question

People are reporting all over social media that BB stores are denying people who preordered the note 4 the $200 trade in if their phone didn't come in on launch day??????
Well that is 99% of us.
If this is the case, this is the most dishonest thing I have ever seen from a major retailer. I was specifically told (per the trade in details) that the preorder must be placed in the time line (9/19/14-10/16/14). No mention that the phone must be received on the launch date to be able to use the $200 trade in promotion.
Can a BB rep please respond to this and give us accurate and reliable information?
We have been mislead by so many BB employees throughout this entire preorder experience it is mind blowing.
Thanks....

Answer 1

Hello again thegipper-
It is never our intention to mislead customers regarding the availability of products.  However, vendor agreements and product availability to influence what information we can give to customers.
A pre-order with Best Buy does not guarantee availability of that item on release day, it simply guarantees that you will have first crack at the product as we receive them from the manufacturer.  As this availability can be influenced by vendor agreements, product availability and shipping issues, we are not able to guarantee release date availability.  I apologize if you were given any information that we would promise that you would have your phone on the release date or for any incorrect information we supplied about the release date of the Verizon version.  We have no control over release dates being changed.
I’m truly sorry that you have not received your pre-ordered phone yet.  Best Buy continues to work with Samsung to get more inventory so that we can fulfill those pre-orders as quickly as possible.
Thank you for your patience during this process.
Bill|Senior Social Media Specialist | Best Buy® Corporate
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