BB World not working (error message)

my bb world constantly states "an error has occured and bb world must close" i have backed up all my data- and did a full factory reset on bb link, yet the problem persists ! i cannot purchase any software or upgrade my software via bb world...........it is very very frustrating,please find a solution to this problem- i have had my new bb 10 for 3 days now and it is useless to me.

Hey amdp,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Does the error appear if you try to download an application?  Also are you connected to a Wi-Fi hotspot?  What version of BlackBerry 10 are you using as well?  Go to Settings>About to find this information.
I look forward to your reply.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click  Accept as Solution for posts that have solved your issue(s)!

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    522.369096 @SIP/SIP.c:2719 type=4 (900A002D/0)
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    11.412461 @Video Conference/VCInitiateConference.m:1582 type=2 (00000000/0)
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    58.376604 @Video Conference/VCInitiateConference.m:1582 type=2 (00000000/0)
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    From: "0" <sip:user@lip:16402>;tag=4752864
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    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 736
    v=0
    o=shealueder 0 0 IN IP4 lip
    s=0
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    b=AS:2147483647
    t=0 0
    a=hwi:1028:2:2000
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:405184561
    m=video 16402 RTP/AVP 123 126 34
    a=rtcp:16402
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 16402 VIDEO 16402
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
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    To: "u0" <sip:user@rip:16402>
    From: "0" <sip:user@lip:16402>;tag=4752864
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    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 736
    v=0
    o=shealueder 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:2147483647
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    a=hwi:1028:2:2000
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:405184561
    m=video 16402 RTP/AVP 123 126 34
    a=rtcp:16402
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 16402 VIDEO 16402
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
    a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
    a=rtpID:996536708
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    515.837805 @Video Conference/VCInitiateConference.m:1597 type=2 (00000000/0)
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    v=0
    o=shealueder 0 0 IN IP4 lip
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    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
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    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 402
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    o=shealueder 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
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    a=hwi:1028:2:2000
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
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    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
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    553.642410 @Video Conference/VCInitiateConference.m:1597 type=2 (00000000/0)
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    Max-Forwards: 70
    To: "u0" <sip:user@rip:16402>
    From: "0" <sip:user@lip:16402>;tag=1812590830
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    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 402
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    o=shealueder 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:1028:2:2000
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:2441623279
    560.164077 @SIP/Transport.c:2362 type=1 (00000000/0)
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    Max-Forwards: 70
    To: "u0" <sip:user@rip:16402>
    From: "0" <sip:user@lip:16402>;tag=1812590830
    Call-ID: dad06936-2795-11dd-af25-9796a55f4012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 402
    v=0
    o=shealueder 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:1028:2:2000
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:2441623279
    1036.508147 @Video Conference/VCInitiateConference.m:1582 type=2 (00000000/0)
    [Connection Data for call id: 10 returns 1
    1036.587432 @Video Conference/VCInitiateConference.m:1597 type=2 (00000000/0)
    [Prepare Connection With Remote Data - remote VCConnectionData: 1, local VCConnectionData: 1
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    0.000000 @:0 type=5 (00000000/16402)
    [Local SIP port]
    0.000057 @:0 type=5 (00000000/16402)
    [Local SIP port]
    0.000073 @:0 type=5 (00000000/16402)
    [Local SIP port]
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    0x1000 - 0x239fff com.apple.iChat 4.0.2 (604) /Applications/iChat.app/Contents/MacOS/iChat
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    0x527000 - 0x566fff com.apple.vmutils 4.1 (104) /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
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    0x908000 - 0x931fff com.ksuther.chax ??? (2.1.1) /Library/InputManagers/Chax/Chax.bundle/Contents/Resources/Chaxmain.bundle/Contents/MacOS/Chaxmain
    0x96a000 - 0x96bfff com.apple.iChat.PersonIconPlugIn 4.0.2 (604) /Applications/iChat.app/Contents/PlugIns/PersonIcon.plugin/Contents/MacOS/Perso nIcon
    0x978000 - 0x979fff com.ecamm.pluginloader Ecamm Plugin Loader v1.0.5 (1.0.5) /Library/InputManagers/Ecamm/Ecamm Plugin Loader.bundle/Contents/MacOS/Ecamm Plugin Loader
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    0xe9c000 - 0xfa6fff com.apple.RawCamera.bundle 2.0.4 /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
    0xfbc000 - 0xfe1fff com.ecamm.iglasses v2.0.1 (2.0.1) /Library/InputManagers/Ecamm/Plugins/iGlasses.plugin/Contents/MacOS/iGlasses
    0x15080000 - 0x15083fff com.apple.ink.component 1.3 (81) /System/Library/Components/Ink.component/Contents/MacOS/Ink
    0x1511b000 - 0x1518cfff com.DivXInc.DivXDecoder 6.4.0 /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
    0x1519a000 - 0x151eafff com.DivXInc.DivXDecoder 6.0.5 /Library/QuickTime/DivX 6 Decoder.component/Contents/MacOS/DivX 6 Decoder
    0x15b74000 - 0x15b79fff com.apple.CoreGraphics 1.351.21 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
    0x15bc9000 - 0x15bccfff com.apple.audio.AudioIPCPlugIn 1.0.4 /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
    0x15bd2000 - 0x15bd7fff com.apple.audio.AppleHDAHALPlugIn 1.5.6 (1.5.6a19) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
    0x15be1000 - 0x15beafff com.apple.IOFWDVComponents 1.9.5 /System/Library/Components/IOFWDVComponents.component/Contents/MacOS/IOFWDVComp onents
    0x15d00000 - 0x15d3bfff com.apple.QuickTimeFireWireDV.component 7.4.5 (67) /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim eFireWireDV
    0x15d46000 - 0x15d73fff com.apple.QuickTimeIIDCDigitizer 7.4.5 (67) /System/Library/QuickTime/QuickTimeIIDCDigitizer.component/Contents/MacOS/Quick TimeIIDCDigitizer
    0x15d7e000 - 0x15dc8fff com.apple.QuickTimeUSBVDCDigitizer 2.1.6 /System/Library/QuickTime/QuickTimeUSBVDCDigitizer.component/Contents/MacOS/Qui ckTimeUSBVDCDigitizer
    0x15e02000 - 0x15f84fff com.apple.opengl 1.5.6 /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
    0x15fb2000 - 0x1600bfff com.apple.driver.AppleIntelGMA950GLDriver 1.5.24 (5.2.4) /System/Library/Extensions/AppleIntelGMA950GLDriver.bundle/Contents/MacOS/Apple IntelGMA950GLDriver
    0x16013000 - 0x1602ffff com.apple.opengl 1.5.6 /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLRendererFloa t.bundle/GLRendererFloat
    0x17136000 - 0x172c6fff com.apple.audio.codecs.Components 1.6.2 /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
    0x17318000 - 0x17319fff com.ecamm.iGlassesVDIG iGlasses v2.0.1 (2.0.1) /Library/Components/iGlasses.component/Contents/MacOS/iGlasses
    0x1731e000 - 0x17327fff com.apple.iokit.IOUSBLib 3.0.0 /System/Library/Extensions/IOUSBFamily.kext/Contents/PlugIns/IOUSBLib.bundle/Co ntents/MacOS/IOUSBLib
    0x175e0000 - 0x175e7fff com.apple.JavaVM 12.0.2 /System/Library/Frameworks/JavaVM.framework/Versions/A/JavaVM
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    0x18538000 - 0x18538fff liblangid.dylib /usr/lib/liblangid.dylib
    0x18900000 - 0x18912fff com.noiseindustries.Units 1.1.1 (kFxFactoryRepositoryVersion) /Users/shealueder/Library/Graphics/Image Units/Noise Industries Units.plugin/Contents/MacOS/Noise Industries Units
    0x18b50000 - 0x18b6cfff com.apple.QuartzComposer.ExtraPatches 2.1 (106.3) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/Resources/ExtraPatches.plugin/Contents/MacOS/ExtraPatches
    0x18b9d000 - 0x18baafff com.apple.QuartzComposer.Backdrops 1.1 /System/Library/Graphics/Quartz Composer Patches/Backdrops.plugin/Contents/MacOS/Backdrops
    0x18bf4000 - 0x18c11fff com.apple.audio.midi.CoreMIDI 1.6 (42) /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI
    0x8fe00000 - 0x8fe2dfff dyld /usr/lib/dyld
    0x90003000 - 0x900cefff com.apple.ColorSync 4.5.0 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x900cf000 - 0x900defff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
    0x900df000 - 0x900e1fff com.apple.ImageIO.framework 2.0.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    0x900e2000 - 0x90124fff com.apple.NavigationServices 3.5.1 (161) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
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    BSCF General Channel
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