BB Z10 BBM error message

Hi
iv got this problem with BBM on Z10 . when i connect to BBM i get the following error
“ No blackberry data BBM is unable to connect to the server please try again later”
MTN is my carrier , even when i try it on WIFI same error , but i have a connection to everything else
i cant uninstall the BBM app
Any ideas
Solved!
Go to Solution.

OK. You know differently.
saf513 wrote:
.BB10 doesnt use BIS
I didn't say BB10 uses BIS.
I said BBM still uses BIS.
Your mobile provider must still now it is a BlackBerry being activated on the network. You need to call them.
Since you've not listed that in your forum profile here, I don't know who your provider is.
**Let me add, I can stand to be corrected. I have asked a couple of friends on this and they too are still somewhat confused. I am asking around for clarification. But, I know I have been told that while a generic data plan will work, the provider does need to know it is a BlackBerry on the network.
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The bbm error message says: "BBM has lost its connection. Please wait for my z10

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Good day
Welcome too BB forums
Quick question for are you connected to the Mobile network when this happens or connected to a Wi-Fi network?
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Be sure to click Like! for those who have helped you.
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It is copied to the clipboard.
Go anywhere you can enter text (email, sms, bbm, DocsToGo) and touch and hold a second in the area want to insert it, and then from the popup right tool > Paste.
1. If any post helps you please click the below the post(s) that helped you.
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My friend has a Q10 and I recently got a Z30. Initially there were no problems in using BBM, but lately my friend has been unable to send BBM messages to me - we're tried deleting each other's contacts and re-adding them, but it's resulted in her being able to see my messages but not able to reply them (they have a red cross).
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Hello justjames194
Welcome to the Community
Please restart the phone by removing and placing the battery back while the device is ON. This process fixes the application modules in it without losing any data stored. Let us know if you still experience the issue after this.
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

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1. Not sure. Make sure you have mobile network enabled and a strong signal, then remove.the battery while the power is on, wait 30 seconds, then put the battery back in and test. If that doesn't fix it, resend service books and test. (I assume you have a BlackBerry data plan.)
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Occam's Razor nearly always applies when troubleshooting technology issues!
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1. If any post helps you please click the below the post(s) that helped you.
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4 Display/Scan Bar Code
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3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4 Display/Scan Bar Code
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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Hi and Welcome to the Community!
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Hi there!
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Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Hi and Welcome to the Forums!
You might try advanced logging to see if anything more helpful shows up:
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This next suggestion is much more tedious, but it's a complete clean startover with the Desktop Software...if you wish to follow it, then I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
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Others have reported the use of a registry cleansing tool to also be helpful
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https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
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4) Download (to your PC) a fresh copy of your device OS package from your carrier:
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6) Install (also to your PC), the device OS package
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Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

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