BB Z10 BIS service not working

Question

Hey guys,
do you think that BB Z10 need BIS service or only Internet service???? any buddy has an idea about this issue!!!!
kindly advise.......
Hussein Ayash
Solved!
Go to Solution.

Answer 1

Lunabel wrote:
Ok but will BBM still work without BIS?
Yes, generically...but only your carrier can tell you anything for sure as they are in control of all of your services. There are many "flavors" of BIS, and some carrier folks still refer to BIS even when they don't actually need to assign BIS for BB10 devices. Such is the nature of a brand new, and very revolutionary change to how BBs function for the carriers. But the carrier does need to configure your account with them correctly so that you receive the services to which you are entitled.
Lunabel wrote:
Also my Carrier tells me that i do have a unlimited data plan, but its my fault that i get charged because they say that i use APN and i bypass their blackberry network.
I tried leaving APN empty, but by default it puts my carrier's APN, and if i leave it empty it just doesn't let me save.
Also if i use a incorrect APN, i stop having internet.
Its like they don't believe me that i can't leave APN empty.
So i think i will just get a normal data plan but i don't want to lose the BBM.
They need to tell you exactly how all of that needs to be configured for their network and services. For instance, on mine, I cannot even change anything about the APN settings...AT&T's network is configuring those for my device, and locking me out of controlling the fields. So they are responsible for ensuring that information is correct to provide the services I am entitled to, at the costs my service plan dictates.
Everything I've been told is that BB10 devices will receive BBM but do not require a BIS service plan to do so, that a generic data plan is all that is required. But, each carrier controls their network, so yours needs to tell you what must be configured so as to provide you access to the services you are entitled to at the costs your contract dictates.
Good luck!
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