BB Z10 dead will not start

We have 6 of Z10 and playbooks in the family for 18 months, we BBM each other, everything is great.
Then my son says his does not work. Power button no response, sometimes no microwave connection, but Wifi and bluetooth still working. Tried different battery, The battery charge, remove battery for 15 minutes and replace battery, connect to computer battery out reloading the OS, Read all these news groups, got some sense out of it but the phone not reliable, time for a new one.
I brought a new Z10, with in a week, it did not start one day after charging. Tryied all the tricks like above.
Shop took it back, they had a look at it, but had no replacement, got refunded.
Brought from another shop, after a week it stopped, would not do a thing, no red light. Tryed everything like above, computer does not acknowledge it is connected, can not get a green light.
The only sign of life is the red led after holding power button down for 10sec, led for 10 seconds, that is it
My poor son has been with out a phone more than with one the last 2 months.
When we first got our 6 Z10s some 18 months ago, the password to unlock the device was only numbers.
After an OS upgrade the alpha characters become available. These new ones arrive with only numbers available. After we do the OS upgrades all in one go we still only have numbers available. I can not help but think we are missing some modules from the OS.
Finally my question (thanks for reading this far anyone who made it),
Anything I did not try to get the phone going again ?
Is there anything we are doing to cause this ? has the quality dropped off new phones ?
As we return post this phone I am sure Blackberry warranty will not be impressed with us.
Thanks for replying (in advance)
Duncan Treller
Loving BB Z10 Keeping me moving

after getting my device to boot up using an older OS via
BlackBerry 10.2.1 STL100-3 Autoloader
10.2.1.1927
I updated to my carrier's - T-Mobile - official release which was the current version ( 10.2.1.2156) on the device before it "crashed" - the device failed to boot up so I had to reload via "autoloader," skip the update and use the 10.2.1927.
Does anyone know what the problem might be? Thank you in advance. I'm so sorry I gave up my Bold 9900. "If it 'ain't' broke, don't fix it!"

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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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