BB Z10 Gone completely black. No LED lights when connected to charger.HO​W TO KNOW ITS A HARDWARE OR SOFTWARE FAILURE?

My bb Z10 just went completely blacked while i was using it this afternoon. It had above 70%charge while i was using it. i removed the battery and checked again a number of times. I even tried with another z10 battery properly working and found that its not a problem with my battery since the phone worked well with my battery in the other device.
Since i bought the phone from another country and cant get the service here in India (the phone is still in the warranty period) I m confused what to do. 
It would be really useful if I could figure out whether its software or hardware failure. If its a hardware prob, i should ship the device for warranty time benefits of service.But it it where a software prob, i could find out someway to solve this somehow here in India.
HOW TO KNOW ITS A HARDWARE OR SOFTWARE FAILURE?

try this,
connect the device to BlackBerry link.by connecting it the conputer using USB cable(you can use your USB charger here)
then while the device is still connected to the computer do not remove the USB but remove the battery.
if BlackBerry link will be able to detect the device you can perform a back up(to keep the data of the device) then update the device. you need internet connection.
this should fix the issue if the problem is with the software
let me know what happens
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Similar Messages

  • IPhone has gone completely black, Help!

    My iPhone has just gone completely black, won't respond.  Battery is charged.  What should I do?

    Try resetting.  Press and hold both the On/Off Sleep/Wake button and the Home button for at least ten seconds, until the Apple logo appears.
    If that doesn't help, try restoring.
    iTunes: Backing up, updating, and restoring your iPhone, iPad, or iPod touch software

  • HT201401 screen completely black, appears on itunes when plugged, powered down but no logo

    screen completely black, appears on itunes when plugged, powered down but no logo

    Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Has any of this been tried?

  • Hi, my macbook screen goes black at random points when I am using it. I know it is still running as music continues to play and I can vaguely make out the content of what is on the screen. Sometimes the screen will flicker between black and normal. Can I

    Hi,
    my macbook screen goes black at random points when I am using it. I know it is still running as music continues to play and I can vaguely make out the content of what is on the screen. Sometimes the screen will flicker between black and normal. Can I fix this?

    Emily..
    Could be the graphics card, run the Apple Hardware Test
    If the hardware test doesn't reveal any problems, use Lion Recovery.

  • When i plugged in my ipod charger into my macbook pro it off instantly and wouldnt turn back on, also the charger displays a dim green light when connected to the mac. Does anyone have a sollution to this problem?

    When i plugged in my ipod charger into my macbook pro it turned off instantly and wouldnt turn back on, also the charger displays a dim green light when connected to the mac. Does anyone have a sollution to this problem?

    The dim green light appears to be flashing orange too

  • Shuffle has constant blinking orange light when connected to computer

    The shuffle constantly has a blinking orange light when connected to the computer. Itunes and the computer recognizes the ipod. I am getting the error, "The device 'Generic volume' cannot be stopped right now. Try stopping the device again later' when I try to eject the ipod. I have tried to restore the ipod and downloading itunes again and it doesn't work. Please help.

    I received an ipod shuffle for Christmas and am having the same problem. When I try to eject it (from either itunes or from "Safely Remove hardware" on Windows, i am told that there is another application trying to use the hardware with similar messages to those above.
    It even manages to freeze my computer on Shut Down and on Startup if i leave it connected, and only when I disconnect it does the computer start.
    i too would appreciate any help in resolving this.

  • My iPad 3 screen has gone completely black and does not respond

    MY iPad 3 screen has gone completely blank (blacked out) and does not respond to either of the power buttons.
    ANy suggestions?

    If the battery is not flat, try a reset.
    Hold the Sleep and Home button down for about 10 seconds until you see the Apple logo. Ignore the red slider.

  • Ipod Shuffle 2nd gen - no lights when using mains charger

    Am going on hols shortly so bought a mains charger for my shuffle - when I plug it in, the orange light flashes and then goes off - shouldn't it stay on constant orange then turn green when it's charged? it did the same with both mine and my partner's ipod and I know mine needed some charging.

    Purchased a generic USB charger today. After connection LED light on ipod flashed thrice (orange) and then LED switched off automatically. Tested the voltage out put through dock pins and compared with another mains charger (Apple certified) which works. Voltage at the two data pins (Top 2) showed +3 V in the charger(that works) but 0 V on the chager which did not work. The other two pin (bottom +ve, next -ve) showed +5 V and 0V respectively on both the charger. My conclusion is that the data pin connections for shuffle might be different for some reason. Any body knows anything about it. In Google I fount one picture which showed that there is a circuit board within the dock. The Dock for Shuffle 2nd Gen is not just a USB to 3.5mm connector.

  • After pres star, my macbook pro 15inc, making beep sound sevral times, but display remain black, and led light blink, inside fan is runing sounds starup come, but display not working :( any one please help me

    I have mac book pro, 15inch server color, 2008 modal, few days before I was watching movie at the same time I was chating on face book, suddenly my mac stuck so I just tried to force shutdown, by pressing shadown key for 7sec, and after I try to turn on, but nothing comes on display it's black ad if it's off, but laptop fan is on the led is on its heat is as if it's working, after I tried to reset then it's started making beep noses for ten times and again same thing nothing comes on display black, but sounds like fan is on and led blink, please help me

    Hi Aparana.rahul,
    The beeps during the startup of your MacBook Pro indicate that it may need to be serviced. See this article for further information -
    OS X Mavericks: If you hear beeps when your computer starts up
    http://support.apple.com/kb/PH14206
    Note that while the article title says it is for computers running Mac OS X 10.9 Mavericks, the same information applies to other versions.
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • IPad has gone completely black, any suggestions

    I was using my iPad and it stalled in an application so I pushed the round center button on front . It went black and will not function at all. I tried plugging in charger although I recall it having at least 60% but nothing happens when I try to turn it on, just black.... Anyone else have this happen & how was it solved?

    Try reset iPad
    Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
    Note: Data will not be affected.

  • G5 won't boot.  White LED lights when power button is pushed, click heard.

    Unlike some other non-booting G5 stories, mine never makes it past this stage. It's a dual 1.8ghz G5 powermac.
    The white LED above the power button turns on when the power button is pressed, a click is heard, but it does not go any further. The LED does not flash at all... no grey screen, no hard-drive access, nada.
    When I push the power button with the aluminum side removed (but with the transparent insert in place), I can see the fans twitch like they are going to start spinning, but then immediately stop.
    I've tried resetting the PMU, replacing the PRAM(CMOS) battery, another identical type of video card, blowing out the dust with compressed air, removing and swapping memory, but always get this same result.
    There was some renovation done in the house recently, but the machine was gently wrapped and moved away from the work. However after 2 weeks of sitting there, it now won't start.
    Any help is appreciated. If the 'clicking' of the power supply is being heard (also clicks when I plug in the power cord), does that mean the power supply is likely working? In which case, is it likely a logic board issue?
    One thing I noticed upon closer inspection, after removing the main fan, is that the higher processor seems darker than the lower one. Is there a way to remove one processor to test for hardware failure?

    Hi subculture,
    A power supply is not to difficult to replace. The lower processor must be removed. It is much easier to lay the Mac on its side. A used power supply can be found on ebay. There are 2 main power connector that connect to the logic board. Those can be tested with a DC voltage meter against a pinout chart for your particular model and can be found on google.
    Powermac G5 2004 Model
    Power Supply P1 Connector
    Pin# Signal Color ------ Pin# Signal Color
    1 +5Vstb Purple --------- 13 GND Black
    2 GND Black ------------- 14 Power ON Green
    3 FANtach White/Yellow -- 15 GND Black
    4 GND Black ------------- 16 Reserved
    5 Reserved -------------- 17 GND Black
    6 GND Black ------------- 18 RTNaud(GND) Black
    7 +12Vaud (12V2) Yellow - 19 GND Black
    8 GND Black ------------- 20 +5V sense Red
    9 +3.3V sense Orange ---- 21 GND Black
    10 GND Black ------------ 22 -12V Blue
    11 GND Black ------------ 23 GND Black
    12 Reserved ------------- 24 Reserved
    Power Supply P2 Connector
    Pin# Signal Color ------- Pin# Signal Color
    1 +3.3V Orange ----------- 9 +5V Red
    2 +3.3V Orange ---------- 10 +5V Red
    3 +3.3V Orange ---------- 11 +5V Red
    4 +3.3V Orange ---------- 12 +12V3 Yellow
    5 Reserve --------------- 13 +12V3 Yellow
    6 +12Vfan Yellow -------- 14 +12V1 Yellow
    7 +12Vfan(12V2) Yellow -- 15 +12V1 Yellow
    8 +25V White ------------ 16 RTNfan(GND) Black
    Power Supply P3 Connector
    Pin# Signal Color ------- Pin# Signal Color
    1 +5V Red ---------------- 5 +5V Red
    2 GND Black -------------- 6 GND Black
    3 GND Black -------------- 7 GND Black
    4 12V2 Yellow ------------ 8 +12V2 Yellow
    Regards

  • IPhone 3GS has gone completely dead, after telling me to connect to iTunes, after trying to update the software.

    My parents are about to recieve an upgrade to their contract which currently is an iPhone. They asked me to sync their iPhone to iTunes to save the settings, should they get an iPhone again.
    When I tried to sync the phone, iTunes prompted a software update (this doesn't suprise me as they wouldn't see the need to connect it to the computer ever!)
    Naturally, I accepted this update, only for an error to occr. (I didn't see this, my Dad said it happened but didn't note the error code down.)
    Then, when I went to use the phone, it said on the screen, "connect to iTunes". On doing this, neither iTunes or the phone had no response. I set the iPhone into recovery mode to restore it from iTunes, and the phone flashed white for half a second and then cut out. I've had no response from it since, tried charging and leaving it plugged into the computer.
    Any ideas?
    Thanks

    Oddly, I've now fiddled with it a bit more, and I can manage to get the Apple logo up for a short time, but if I let go of the hold button it cuts out again.
    If I continue to hold it, the logo turns into connect to iTunes. I do this, no response from iTunes.

  • I keep losing volume output from one of my tracks (Strings) in GarageBand. The volume has gone completely from the whole track when I send the song to iTunes-can you help?

    I keep losing volume output from one of the Tracks from my Song Project. The Strings volume, at first, was there but, when I sent the Song to my iTunes Library the strings volume was absent. Can any help? I've experience this before on another project, where for some unknown reason I've lost the Orchestral Choir volume. Sometimes, if the volume on a track disappears, I close everything down & then restart-this temporarily sorts it out but losing a track in the final mix is a different problem...please help!
    Many thanks!!

    soulkiss wrote:
    I need the vocals to be the same volume throughout.
    a good tool for that would be one of the compressors (a web search on "audio mixing compressor" will yield tons of information on using them)
    soulkiss wrote:
    It always exports at the audio level no matter what.
    http://www.bulletsandbones.com/GB/GBFAQ.html#tooloud
    (Let the page FULLY load. The link to your answer is at the top of your screen)

  • Ipod shuffle 4th generation device not shown on itunes, not charging. Seeing red light when connecting to USB charger for a few seconds, then nothing. How to fix this?

    My ipod shuffle 4th generation was working fine for a few months. My son then bit the USB charger. I bought a new USB charger, but the shuffle is not charging and not showing up under the devices in itunes. It also doesn't appear in my windows under my computer. Just to note. I also have a new ipod touch. I am able to charge that fine on the same computer using the USB charger. The device (Ipod touch) does show up in windows and in itunes. The shuffle doesn't show in either place.
    I have tried to use the apple support page. I went through each step. I made all of my USB drives not shut down, I had my computer on all night to try and charge the shuffle. All I see is a red light that appears on the shuffle for a few seconds when I first connect the USB charger to the computer. Then, nothing. Since this was working a bit ago, I don't think that I have a defective shuffle. The USB charger is brand new, I just picked it up yesterday from the apple store. I have the short one, and the longer cable as well.
    Any help that you might be able to give to me would be much appreciated. My daughter is missing listening to her music. Thanks!

    Instead of "charger," you should call it the "USB cable" to avoid confusion.  When started reading your post, I was thinking, how can your son break a USB power adapter (the "charger" that plugs into a wall socket) by biting it...
    Since you got the product with the two USB cables at the Apple Store, you have the right replacement (some third-party replacements are for the 2nd gen shuffle and do not work with the 4th gen shuffle).  Make sure you are completely inserting the plug into the headphones jack.  The fit may be tighter than expected, since the connectors are new.
    http://support.apple.com/kb/TS3572
    If you tried both of those cables, it would be unlikely that you got two faulty cables in one package.  If a new USB device has been added to the computer between the time it worked with the old cable and now, there could be a problem on the USB bus (such as not enough power or a device conflict). 
    As a test, you should shut down (power off) the computer and disconnect all USB devices (including any hub), except for standard keyboard and mouse (if used).  Do this to reset the shuffle
    http://support.apple.com/kb/ht1655
    Start up computer, run iTunes, and connect the shuffle by itself to a direct USB port on the computer.

  • Screen blacking out and freezing when phone is charging

    I have noticed sometimes my phone is blacking out and the only way to get the screen to come back up is to remove my battery. It happens about 2 or 3 times a day. Also, when charging my phone I will press an app or phone number and it goes to a completely different app or contact. Does anyone know how to fix this?

    ive had an issue similar to this. my music worked for about a month then kept freezing on me. it wouldnt go back to the main screen or anything in the music player the screen just went black and my phone completely froze. however a hard reset worked for me. when you have an issue like this that can be resolved any other way this fixes it however i would use it as a last resort as a factory direct reset erases everything even backed up information on your sd card because everything is reset to the way when you first bought it out of the store. if you think this will work for you here is the quickest and easiet way i have found to do it:
    turn droid 2 off
    open keyboard and press x while holding the power button
    device will power on
    keep holding until a yello triangle appears
    press the magnifying glass on your keyboard
    use the volume button to select wipe data/ factory reset
    use camera key to confirm
    tap wipe data/factory reset
    then ok
    highlight reboot system now
    then ok

Maybe you are looking for