BB Z10 Link does not download on PC nor Mac

Any suggestions on PC settings to allow BB Z10 Link to download on PC - missing DLL?  Have tried disabling antivirus which doesn't work.  Doesn't work on Mac either - OS issue.

Same problem here.  Windows 8.  Getting Error 1723. ......A DLL required for this install to complete couild not be run.....   **bleep** - I've been a bberry user since their early days, and decided to give them another chance by getting a Z10.  Did I make a mistake by continuing to be loyal?  I sure hope not. HELP!!

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