BB z10 stuck on security wipe in progress even after battery pull

Hello,
Last night my z10 rang but i couldnt answer the call. the screen was no more responding. I was surprised because 10 mins earlier i had answered a call and all worked well... fast forward... tried restarting a few times, tried battery pull a few times still no solution so i did a backup and started restore factory settings from the latest blackberry link. this was the begining of the end.. i watched my phone display "security wipe in progress" lost patience after about 3 hrs and did a battery pull.. putting the battery back it shows the blackberry logo then goes right back to "security wipe in progress"... its been like that for another hour+ and now im at wits end
pls help

Hi and Welcome to the Community!
Pulling the battery during a WIPE is dangerous with any device. What is happening is things are being wiped from the BB to return it to (sort of) factory settings. Stopping that mid-way risks leaving things in a partially completed state, which can cause the device to be non-functional.
I've read about times when a WIPE can indeed take quite a long time, requiring considerable patience. Since you posted this yesterday, I am hoping that you allowed it to continue so that it could properly complete...please let us know.
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I have an older Curve 8530. When I pull the battery or RESTART the unit after an app installation, it takes ~15 minutes for the unit to come back online.
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Regards.
Regards,
GPSIS
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The example you cite (rebooting during NAV) is outside of the parameters you began with...I interpreted what you started with to be a "normal" reboot situation where I consider this new scenario to be abnormal (e.g., sudden unexplained reboot). Consequently, they cannot IMHO be compared.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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nachX00 wrote:
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Hi and Welcome to the Community!
I hope so! The WIPE is intended to remove all personal information from the device. The integration to Outlook.com has stored, on the BB, your credentials for Outlook.com...personal information that I would hope the WIPE actually would remove.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Z10 stuck after security wipe

please someone help me out my z10 wont start after an interrupted security wipe out. i tried to use the KB34045 and i dont know but my power switch is not working so i cant turn on and off when my bb isnt showing. i tried to remove my battery and back but still it wont show up on my blackberry link and am using a mac. please help with wa i should do. Thank u

If KB34045 did not help you, remove the battery from your phone then connect your phone to your Mac and open Link. Give it a minute then replace the battery in to your phone and see if it will then connect.
Let us know if that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Z10 security wipe problem phone brick

Dear All,
My name is Ricardo, and I'm writing from brazil, I would appreciate some help.
Last week my mother in law came back from London and brought to me a Blackberry Z10 simfree purchased in Phones4u London store
Im a Blackberry user for more than 6 years and I had many devices, the latest one that I was using was Bold 9900. I was extremely excited about Z10! Just after receiving the phone I was transferring the information to my new Z10 and not everything was transferred so I decided to make a security wipe. The problem is that the security wipe got stuck and the phone simply died, the only thing that happens is that appears an image telling to connect to computer but the computer doesn't recognizes the phone so I'm unable to restore the phone.
I would really appreciate help I already researched the web ways to solve the problem even used this way from Blackberry site, KB33480 without success.
HAving the phone and not been able to use it is killing me!!!
Best Regards!!
Rgds

I would do the following to see if it resolves your issue. First is pull the battery out of the z10 for 5 minutes. 2nd is to un install BB link from your computer and re-install it. Better yet go back to your system restore point before the installation of BB link. Then Follow the instructions again from KB33480..
http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=170045DD66C890EE4812052410E7EE66?...

Blackberry Z10,post security wipe...BBM Not working..Showcasing error Unable to complete Set Up and Temporary Server Error"

I would request you to please help fixing the BBM error - Unable to complete Set Up and Temporary Server Error”.
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Hey KaranPrabhakar,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB33780
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-ViciousFerret
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How to do a security wipe if phone is stuck on start-up screen and your micro-usb port is also broken?

Good day
A week or so ago, my phone just out of the blue decided that it would not initiate fully anymore. It was laying on charge and when i took it off after an hour or so, it just stuck on the service provider's screen before saying "loading personal settings". I was informed that my os needed to be reinstalled, the problem is, my usb port ion my phone is also broken. I took the phone in to a repair guy, but he wants to ask me an idiotic price to fix it and says he is able to do so without using my usb port? Is there any way you can wipe your Blackberry 8520 and reinstall an O.S if your usb port on the phone is broken? Please, this is a matter of life and death as there are a hell of a load of contacts, documents and emails i would like to save, but if not able to, I can handle that too, just need the phone to work, it's of the highest importance!
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I take it that you do not have a recent back up of your phone's data?
Try starting your 8520 in Safe Mode.
Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877
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1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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BB z10 stuck on security wipe in progress even after battery pull

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