Bb10 not working and how to restore back up files

Hi all,
My z10 keeps restarting itself up to a point where only the blackberry name appears and nothing more. Luckily enough i had a recent back up of my phone. However i tried to reinstall the software, it doesn't work, changed the battery still not working so i decided to make an upgrade to iPhone. I have been trying on how to get my back up files to my iPhone now but i couldn't. Any idea please. I need help.
Solved!
Go to Solution.

Unless your files were stored on your media card, it's going to be tough. If you can get your BlackBerry to turn on, you can visit www.deviceswitch.com from each phone's browser to transfer files. If you can't get your phone to turn on, you'd be out of luck.
Cheers.  
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

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