BB8520 While talking over Handset, it toggoles between Headset and Handset

Hi,
I bought this new BB8520 in April 2010 from T-mobile. I am having the version as follows :
Smartphone: v4.6.1.259 (Platform: 4.2.0.116). I did not upgrade or install any other software since I purchased.
Background of my problem: I had BIS/BES data plan active since I purchased in April 2010. Now, I will be leaving for a while and want this phone to be used by Wife and She does not need any Data Plan. So I called T-mobile and removed the data plan. So now, it's a normal phone now. I did nothing and no change of set up from my front end of my BB8250.
Current Issue: After couple days after the data plan got removed ( this may co-incident, I am not sure) , when i am receiving any calls or calling somebody from my black berry, voices are breaking ( sounds like 'TICK', 'TICK' are audible in the hand set) . I really cant hear other person's voice.
When I make Activate to Speakerphone, porblem still exists. I also found, that when I make any calls /receive calls, I can see on the calls screen as  Telephone sign and TWO arrows  above "Connected <Phone number>"...In the TWO arrows sign, it is toggling between Headset sign and arrows sign. If I insert my head set , then I can speak fine. I am suprised when I remove the Headset cable from my BB and started talking, then I hear that noice 'TICK' TICK' ( like sinusoidal wave ).
Please suggest what to do because I rarely use the head set while I speak. I dont tjhink it has any connection with my data plan removal.
Thanks and Regards,
Prits

Hi,
I am upset since nobody replied to my problem. Probably I was too long to describe my problem.
My BB8520 is working fine except when I make calls or receive calls, I hear a noise 'TICK' ,'TICK' in my phone which is causing trouble while talking.
If I use my headset or bluetooth, It is perfectly fine. No noise or sound disturbs me.
I also observed that when I make calls without Headphone or Bluetooth, calls screens shows - Headphone/headset  sign and it disappears quickly. I observed that the headset sign would only come in the screen if I use the headphone.
What is wrong if I do not connect the headset and why headphone sign is toggling in my BB screen when I am not using the Headphone sign.
Thanks,
Prits

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