BBC IPlayer - insufficient bandwidth message

When attempting to watch programs on on an Iphone or Ipad using the BBC Iplayer app, I select the program I wish to watch, press play, the screen goes black and the icon goes around until I get the message Insufficient bandwidth. This happens on every Iphone (4 or 5's using IOS 6 or 7) I have tried.I am able to download the program and watch it.
I am using a Draytek 2830n router on a 100mb fibre connection, I have sufficient bandwidth!
My ISP provider brought around a Samsung smart phone logged onto the same router it vworked perfectly. If I use a Mac laptop it works perfectly. If I use a Windows laptop it works perfectly It is only Iphones or Ipads that fail. This has been going on for about 1 month now. I took one of the many Iphone's outside the building and they work perfectly on 3G or logged onto alternative wifi networks.
The only other clue is that I also have Sky Go on one iphone and that says it's offline yet works outside the building.
It must be the router but am | at a loss to know what setting it is. Can anyone help?
Thanks, Smudger

Hi Etmoid
Sorry what I didn't explain is that I can log the phone(s) and IPad onto the router as you describe and browse the web, listen to radio through the Tunein app, watch "TV catchup" live TV and all the things you would expect from a wireless device. It is just the BBC Iplayer and Sky Go apps that are not functioning.as described in my original posting.
Thanks, Smudger

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    [2013-04-25:07:26:48] Runtime Installer end with exit code 7
    [2013-04-25:07:46:09] Runtime Installer end with exit code 7
    === Verbose logging started: 25/04/2013  08:34:51  Build type: SHIP UNICODE
    5.00.7601.00  Calling process: C:\windows\System32\msiexec.exe ===
    MSI (c) (68:6C) [08:34:51:397]: Font created.  Charset: Req=0, Ret=0, Font:
    Req=MS Shell Dlg, Ret=MS Shell Dlg
    MSI (c) (68:6C) [08:34:51:397]: Font created.  Charset: Req=0, Ret=0, Font:
    Req=MS Shell Dlg, Ret=MS Shell Dlg
    MSI (c) (68:70) [08:34:51:469]: Resetting cached policy values
    MSI (c) (68:70) [08:34:51:469]: Machine policy value 'Debug' is 0
    MSI (c) (68:70) [08:34:51:469]: ******* RunEngine:
               ******* Product: C:\Users\Steve\Downloads\MicrosoftFixit50381.msi
               ******* Action:
               ******* CommandLine: **********
    MSI (c) (68:70) [08:34:51:473]: Machine policy value 'DisableUserInstalls' is 0
    MSI (c) (68:70) [08:34:51:653]: SOFTWARE RESTRICTION POLICY: Verifying
    package --> 'C:\Users\Steve\Downloads\MicrosoftFixit50381.msi' against
    software restriction policy
    MSI (c) (68:70) [08:34:51:654]: SOFTWARE RESTRICTION POLICY: C:\Users
    \Steve\Downloads\MicrosoftFixit50381.msi has a digital signature
    MSI (c) (68:70) [08:34:51:966]: SOFTWARE RESTRICTION POLICY: C:\Users
    \Steve\Downloads\MicrosoftFixit50381.msi is permitted to run at the
    'unrestricted' authorization level.
    MSI (c) (68:70) [08:34:51:986]: Cloaking enabled.
    MSI (c) (68:70) [08:34:51:986]: Attempting to enable all disabled privileges
    before calling Install on Server
    MSI (c) (68:70) [08:34:52:001]: End dialog not enabled
    MSI (c) (68:70) [08:34:52:001]: Original package ==> C:\Users\Steve
    \Downloads\MicrosoftFixit50381.msi
    MSI (c) (68:70) [08:34:52:001]: Package we're running from ==> C:\Users
    \Steve\Downloads\MicrosoftFixit50381.msi
    MSI (c) (68:70) [08:34:52:010]: APPCOMPAT: Compatibility mode property
    overrides found.
    MSI (c) (68:70) [08:34:52:012]: APPCOMPAT: looking for appcompat database
    entry with ProductCode '{55D13F49-FCB8-4892-8266-05D373FCAA61}'.
    MSI (c) (68:70) [08:34:52:012]: APPCOMPAT: no matching ProductCode found
    in database.
    MSI (c) (68:70) [08:34:52:041]: MSCOREE not loaded loading copy from
    system32
    MSI (c) (68:70) [08:34:52:063]: Machine policy value 'TransformsSecure' is 0
    MSI (c) (68:70) [08:34:52:063]: User policy value 'TransformsAtSource' is 0
    MSI (c) (68:70) [08:34:52:064]: Note: 1: 2262 2: File 3: -2147287038
    MSI (c) (68:70) [08:34:52:064]: Note: 1: 2262 2: MsiFileHash 3: -2147287038
    MSI (c) (68:70) [08:34:52:065]: Machine policy value 'DisablePatch' is 0
    MSI (c) (68:70) [08:34:52:065]: Machine policy value 'AllowLockdownPatch' is
    0
    MSI (c) (68:70) [08:34:52:066]: Machine policy value 'DisableMsi' is 0
    MSI (c) (68:70) [08:34:52:066]: Machine policy value 'AlwaysInstallElevated' is
    0
    MSI (c) (68:70) [08:34:52:066]: User policy value 'AlwaysInstallElevated' is 0
    MSI (c) (68:70) [08:34:52:066]: Running product '{55D13F49-FCB8-4892-
    8266-05D373FCAA61}' with user privileges: It's not assigned.
    MSI (c) (68:70) [08:34:52:067]: Machine policy value 'DisableLUAPatching' is 0
    MSI (c) (68:70) [08:34:52:067]: Machine policy value
    'DisableFlyWeightPatching' is 0
    MSI (c) (68:70) [08:34:52:068]: Enabling baseline caching for this transaction
    since all active patches are MSI 3.0 style MSPs or at least one MSI 3.0 minor
    update patch is active
    MSI (c) (68:70) [08:34:52:071]: APPCOMPAT: looking for appcompat database
    entry with ProductCode '{55D13F49-FCB8-4892-8266-05D373FCAA61}'.
    MSI (c) (68:70) [08:34:52:072]: APPCOMPAT: no matching ProductCode found
    in database.
    MSI (c) (68:70) [08:34:52:072]: Transforms are not secure.
    MSI (c) (68:70) [08:34:52:073]: PROPERTY CHANGE: Adding MsiLogFileLocation
    property. Its value is 'C:\Users\Steve\AppData\Local\Temp\MSIa5745.LOG'.
    MSI (c) (68:70) [08:34:52:073]: Command Line: CURRENTDIRECTORY=C:\Users
    \Steve\Downloads CLIENTUILEVEL=0 CLIENTPROCESSID=9576
    MSI (c) (68:70) [08:34:52:073]: PROPERTY CHANGE: Adding PackageCode
    property. Its value is '{1C7C3009-013E-4A16-9A0F-0000FB80A613}'.
    MSI (c) (68:70) [08:34:52:073]: Product Code passed to Engine.Initialize:        
    MSI (c) (68:70) [08:34:52:073]: Product Code from property table before
    transforms: '{55D13F49-FCB8-4892-8266-05D373FCAA61}'
    MSI (c) (68:70) [08:34:52:073]: Product Code from property table after
    transforms:  '{55D13F49-FCB8-4892-8266-05D373FCAA61}'
    MSI (c) (68:70) [08:34:52:073]: Product not registered: beginning first-time
    install
    MSI (c) (68:70) [08:34:52:073]: PROPERTY CHANGE: Adding ProductState
    property. Its value is '-1'.
    MSI (c) (68:70) [08:34:52:073]: Entering
    CMsiConfigurationManager::SetLastUsedSource.
    MSI (c) (68:70) [08:34:52:073]: User policy value 'SearchOrder' is 'nmu'
    MSI (c) (68:70) [08:34:52:073]: Adding new sources is allowed.
    MSI (c) (68:70) [08:34:52:074]: PROPERTY CHANGE: Adding
    PackagecodeChanging property. Its value is '1'.
    MSI (c) (68:70) [08:34:52:074]: Package name extracted from package path:
    'MicrosoftFixit50381.msi'
    MSI (c) (68:70) [08:34:52:075]: Package to be registered:
    'MicrosoftFixit50381.msi'
    MSI (c) (68:70) [08:34:52:075]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (c) (68:70) [08:34:52:078]: Note: 1: 2262 2: AdminProperties 3: -
    2147287038
    MSI (c) (68:70) [08:34:52:078]: Machine policy value 'AlwaysInstallElevated' is
    0
    MSI (c) (68:70) [08:34:52:078]: User policy value 'AlwaysInstallElevated' is 0
    MSI (c) (68:70) [08:34:52:079]: Running product '{55D13F49-FCB8-4892-
    8266-05D373FCAA61}' with user privileges: It's not assigned.
    MSI (c) (68:70) [08:34:52:079]: PROPERTY CHANGE: Adding
    CURRENTDIRECTORY property. Its value is 'C:\Users\Steve\Downloads'.
    MSI (c) (68:70) [08:34:52:079]: PROPERTY CHANGE: Adding CLIENTUILEVEL
    property. Its value is '0'.
    MSI (c) (68:70) [08:34:52:079]: PROPERTY CHANGE: Adding CLIENTPROCESSID
    property. Its value is '9576'.
    MSI (c) (68:70) [08:34:52:079]: PROPERTY CHANGE: Adding
    MsiSystemRebootPending property. Its value is '1'.
    MSI (c) (68:70) [08:34:52:079]: TRANSFORMS property is now:
    MSI (c) (68:70) [08:34:52:079]: PROPERTY CHANGE: Adding VersionDatabase
    property. Its value is '200'.
    MSI (c) (68:70) [08:34:52:081]: SHELL32::SHGetFolderPath returned: C:
    \Users\Steve\AppData\Roaming
    MSI (c) (68:70) [08:34:52:082]: SHELL32::SHGetFolderPath returned: C:
    \Users\Steve\Favorites
    MSI (c) (68:70) [08:34:52:084]: SHELL32::SHGetFolderPath returned: C:
    \Users\Steve\AppData\Roaming\Microsoft\Windows\Network Shortcuts
    MSI (c) (68:70) [08:34:52:085]: SHELL32::SHGetFolderPath returned: C:
    \Users\Steve\Documents
    MSI (c) (68:70) [08:34:52:086]: SHELL32::SHGetFolderPath returned: C:
    \Users\Steve\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
    MSI (c) (68:70) [08:34:52:088]: SHELL32::SHGetFolderPath returned: C:
    \Users\Steve\AppData\Roaming\Microsoft\Windows\Recent
    MSI (c) (68:70) [08:34:52:089]: SHELL32::SHGetFolderPath returned: C:
    \Users\Steve\AppData\Roaming\Microsoft\Windows\SendTo
    MSI (c) (68:70) [08:34:52:091]: SHELL32::SHGetFolderPath returned: C:
    \Users\Steve\AppData\Roaming\Microsoft\Windows\Templates
    MSI (c) (68:70) [08:34:52:092]: SHELL32::SHGetFolderPath returned: C:
    \ProgramData
    MSI (c) (68:70) [08:34:52:093]: SHELL32::SHGetFolderPath returned: C:
    \Users\Steve\AppData\Local
    MSI (c) (68:70) [08:34:52:094]: SHELL32::SHGetFolderPath returned: C:
    \Users\Steve\Pictures
    MSI (c) (68:70) [08:34:52:097]: SHELL32::SHGetFolderPath returned: C:
    \Users\Steve\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
    \Administrative Tools
    MSI (c) (68:70) [08:34:52:098]: SHELL32::SHGetFolderPath returned: C:
    \Users\Steve\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
    \Startup
    MSI (c) (68:70) [08:34:52:099]: SHELL32::SHGetFolderPath returned: C:
    \Users\Steve\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
    MSI (c) (68:70) [08:34:52:101]: SHELL32::SHGetFolderPath returned: C:
    \Users\Steve\AppData\Roaming\Microsoft\Windows\Start Menu
    MSI (c) (68:70) [08:34:52:102]: SHELL32::SHGetFolderPath returned: C:
    \Users\Steve\Desktop
    MSI (c) (68:70) [08:34:52:104]: SHELL32::SHGetFolderPath returned: C:
    \ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
    MSI (c) (68:70) [08:34:52:106]: SHELL32::SHGetFolderPath returned: C:
    \ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
    MSI (c) (68:70) [08:34:52:106]: SHELL32::SHGetFolderPath returned: C:
    \ProgramData\Microsoft\Windows\Start Menu\Programs
    MSI (c) (68:70) [08:34:52:107]: SHELL32::SHGetFolderPath returned: C:
    \ProgramData\Microsoft\Windows\Start Menu
    MSI (c) (68:70) [08:34:52:109]: SHELL32::SHGetFolderPath returned: C:
    \Users\Public\Desktop
    MSI (c) (68:70) [08:34:52:113]: SHELL32::SHGetFolderPath returned: C:
    \windows\Fonts
    MSI (c) (68:70) [08:34:52:115]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans
    Serif 4: 0 5: 16
    MSI (c) (68:70) [08:34:52:147]: MSI_LUA: Setting AdminUser property to 1
    because this is the client or the user has already permitted elevation
    MSI (c) (68:70) [08:34:52:147]: PROPERTY CHANGE: Adding AdminUser
    property. Its value is '1'.
    MSI (c) (68:70) [08:34:52:147]: PROPERTY CHANGE: Adding Privileged
    property. Its value is '1'.
    MSI (c) (68:70) [08:34:52:148]: Note: 1: 1402 2: HKEY_CURRENT_USER
    \Software\Microsoft\MS Setup (ACME)\User Info 3: 2
    MSI (c) (68:70) [08:34:52:148]: PROPERTY CHANGE: Adding USERNAME
    property. Its value is 'Steve'.
    MSI (c) (68:70) [08:34:52:149]: Note: 1: 1402 2: HKEY_CURRENT_USER
    \Software\Microsoft\MS Setup (ACME)\User Info 3: 2
    MSI (c) (68:70) [08:34:52:149]: PROPERTY CHANGE: Adding DATABASE
    property. Its value is 'C:\Users\Steve\Downloads\MicrosoftFixit50381.msi'.
    MSI (c) (68:70) [08:34:52:149]: PROPERTY CHANGE: Adding OriginalDatabase
    property. Its value is 'C:\Users\Steve\Downloads\MicrosoftFixit50381.msi'.
    MSI (c) (68:70) [08:34:52:149]: Machine policy value 'MsiDisableEmbeddedUI' is
    0
    MSI (c) (68:70) [08:34:52:149]: PROPERTY CHANGE: Adding SourceDir
    property. Its value is 'C:\Users\Steve\Downloads\'.
    MSI (c) (68:70) [08:34:52:149]: PROPERTY CHANGE: Adding SOURCEDIR
    property. Its value is 'C:\Users\Steve\Downloads\'.
    MSI (c) (68:6C) [08:34:52:153]: PROPERTY CHANGE: Adding VersionHandler
    property. Its value is '5.00'.
    === Logging started: 25/04/2013  08:34:52 ===
    MSI (c) (68:70) [08:34:52:171]: Note: 1: 2262 2: PatchPackage 3: -
    2147287038
    MSI (c) (68:70) [08:34:52:172]: Machine policy value 'DisableRollback' is 0
    MSI (c) (68:70) [08:34:52:172]: User policy value 'DisableRollback' is 0
    MSI (c) (68:70) [08:34:52:172]: PROPERTY CHANGE: Adding UILevel property.
    Its value is '5'.
    MSI (c) (68:70) [08:34:52:172]: Note: 1: 2262 2: Font 3: -2147287038
    MSI (c) (68:70) [08:34:52:174]: PROPERTY CHANGE: Adding ACTION property.
    Its value is 'INSTALL'.
    MSI (c) (68:70) [08:34:52:174]: Doing action: INSTALL
    Action 08:34:52: INSTALL.
    Action start 08:34:52: INSTALL.
    MSI (c) (68:70) [08:34:52:176]: UI Sequence table 'InstallUISequence' is
    present and populated.
    MSI (c) (68:70) [08:34:52:176]: Running UISequence
    MSI (c) (68:70) [08:34:52:176]: PROPERTY CHANGE: Adding EXECUTEACTION
    property. Its value is 'INSTALL'.
    MSI (c) (68:70) [08:34:52:176]: Doing action: Milestone_ERRCA_UIAN726
    Action 08:34:52: Milestone_ERRCA_UIAN726.
    Action start 08:34:52: Milestone_ERRCA_UIAN726.
    MSI (c) (68:70) [08:34:52:177]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT
    `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
    `CustomAction` WHERE `Action` = 'Milestone_ERRCA_UIAN726'
    MSI (c) (68:70) [08:34:52:178]: PROPERTY CHANGE: Adding Milestone
    property. Its value is 'ERRCA_UIANDADVERTISED'.
    Action ended 08:34:52: Milestone_ERRCA_UIAN726. Return value 1.
    MSI (c) (68:70) [08:34:52:178]: Skipping action: ERRCA_UIANDADVERTISED
    (condition is false)
    MSI (c) (68:70) [08:34:52:178]: Doing action: Milestone_AppSearch122
    Action 08:34:52: Milestone_AppSearch122.
    Action start 08:34:52: Milestone_AppSearch122.
    MSI (c) (68:70) [08:34:52:180]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT
    `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
    `CustomAction` WHERE `Action` = 'Milestone_AppSearch122'
    MSI (c) (68:70) [08:34:52:180]: PROPERTY CHANGE: Modifying Milestone
    property. Its current value is 'ERRCA_UIANDADVERTISED'. Its new value:
    'AppSearch'.
    Action ended 08:34:52: Milestone_AppSearch122. Return value 1.
    MSI (c) (68:70) [08:34:52:181]: Doing action: AppSearch
    Action 08:34:52: AppSearch. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
    Action start 08:34:52: AppSearch.
    MSI (c) (68:70) [08:34:52:182]: Note: 1: 2262 2: AppSearch 3: -2147287038
    Action ended 08:34:52: AppSearch. Return value 1.
    MSI (c) (68:70) [08:34:52:183]: Doing action: FindRelatedProducts
    Action 08:34:52: FindRelatedProducts. {\FinalUIFont}
    [PROGRESS_RESTORE_TXT]
    Action start 08:34:52: FindRelatedProducts.
    Action ended 08:34:52: FindRelatedProducts. Return value 1.
    MSI (c) (68:70) [08:34:52:185]: Doing action: Milestone_EulaForm201
    Action 08:34:52: Milestone_EulaForm201.
    Action start 08:34:52: Milestone_EulaForm201.
    MSI (c) (68:70) [08:34:52:186]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT
    `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
    `CustomAction` WHERE `Action` = 'Milestone_EulaForm201'
    MSI (c) (68:70) [08:34:52:187]: PROPERTY CHANGE: Modifying Milestone
    property. Its current value is 'AppSearch'. Its new value: 'EulaForm'.
    Action ended 08:34:52: Milestone_EulaForm201. Return value 1.
    MSI (c) (68:70) [08:34:52:187]: Doing action: EulaForm
    Action 08:34:52: EulaForm.
    Action start 08:34:52: EulaForm.
    MSI (c) (68:70) [08:34:52:193]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT
    `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
    `CustomAction` WHERE `Action` = 'EulaForm'
    MSI (c) (68:6C) [08:34:52:205]: Note: 1: 2262 2: Error 3: -2147287038
    Info 2898.For VSI_MS_Sans_Serif13.0_0_0 textstyle, the system created a 'MS
    Sans Serif' font, in 0 character set, of 13 pixels height.
    MSI (c) (68:6C) [08:34:52:221]: Note: 1: 2262 2: Error 3: -2147287038
    Info 2898.For VsdDefaultUIFont.524F4245_5254_5341_4C45_534153783400
    textstyle, the system created a 'MS Sans Serif' font, in 0 character set, of 13
    pixels height.
    MSI (c) (68:6C) [08:34:52:225]: Note: 1: 2262 2: Error 3: -2147287038
    Info 2898.For VSI_MS_Sans_Serif16.0_1_0 textstyle, the system created a 'MS
    Sans Serif' font, in 0 character set, of 20 pixels height.
    MSI (c) (68:6C) [08:34:52:301]: Note: 1: 2262 2: CheckBox 3: -2147287038
    Action 08:34:52: EulaForm. Dialog created
    MSI (c) (68:10) [08:34:52:312]: Note: 1: 2731 2: 0
    MSI (c) (68:6C) [08:34:55:670]: PROPERTY CHANGE: Adding EulaForm_Property
    property. Its value is '1'.
    Action ended 08:34:56: EulaForm. Return value 1.
    MSI (c) (68:70) [08:34:56:881]: Doing action: EULAACCEPTED_ACTION
    Action 08:34:56: EULAACCEPTED_ACTION.
    Action start 08:34:56: EULAACCEPTED_ACTION.
    MSI (c) (68:70) [08:34:56:883]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT
    `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
    `CustomAction` WHERE `Action` = 'EULAACCEPTED_ACTION'
    MSI (c) (68:70) [08:34:56:883]: PROPERTY CHANGE: Adding EULAACCEPTED
    property. Its value is '1'.
    Action ended 08:34:56: EULAACCEPTED_ACTION. Return value 1.
    MSI (c) (68:70) [08:34:56:884]: Doing action: Milestone_LaunchCond24
    Action 08:34:56: Milestone_LaunchCond24.
    Action start 08:34:56: Milestone_LaunchCond24.
    MSI (c) (68:70) [08:34:56:886]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT
    `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
    `CustomAction` WHERE `Action` = 'Milestone_LaunchCond24'
    MSI (c) (68:70) [08:34:56:887]: PROPERTY CHANGE: Modifying Milestone
    property. Its current value is 'EulaForm'. Its new value: 'LaunchConditions'.
    Action ended 08:34:56: Milestone_LaunchCond24. Return value 1.
    MSI (c) (68:70) [08:34:56:889]: Doing action: LaunchConditions
    Action 08:34:56: LaunchConditions. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
    Action start 08:34:56: LaunchConditions.
    Action ended 08:34:56: LaunchConditions. Return value 1.
    MSI (c) (68:70) [08:34:56:891]: Doing action: CCPSearch
    Action 08:34:56: CCPSearch. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
    Action start 08:34:56: CCPSearch.
    MSI (c) (68:70) [08:34:56:892]: Note: 1: 2262 2: CCPSearch 3: -2147287038
    Action ended 08:34:56: CCPSearch. Return value 1.
    MSI (c) (68:70) [08:34:56:892]: Doing action: RMCCPSearch
    Action 08:34:56: RMCCPSearch. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
    Action start 08:34:56: RMCCPSearch.
    MSI (c) (68:70) [08:34:56:893]: Note: 1: 2262 2: CCPSearch 3: -2147287038
    Action ended 08:34:56: RMCCPSearch. Return value 0.
    MSI (c) (68:70) [08:34:56:894]: Doing action: ValidateProductID
    Action 08:34:56: ValidateProductID. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
    Action start 08:34:56: ValidateProductID.
    Action ended 08:34:56: ValidateProductID. Return value 1.
    MSI (c) (68:70) [08:34:56:895]: Doing action: Milestone_DIRCA_TARG947
    Action 08:34:56: Milestone_DIRCA_TARG947.
    Action start 08:34:56: Milestone_DIRCA_TARG947.
    MSI (c) (68:70) [08:34:56:897]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT
    `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
    `CustomAction` WHERE `Action` = 'Milestone_DIRCA_TARG947'
    MSI (c) (68:70) [08:34:56:897]: PROPERTY CHANGE: Modifying Milestone
    property. Its current value is 'LaunchConditions'. Its new value:
    'DIRCA_TARGETDIR'.
    Action ended 08:34:56: Milestone_DIRCA_TARG947. Return value 1.
    MSI (c) (68:70) [08:34:56:897]: Doing action: DIRCA_TARGETDIR
    Action 08:34:56: DIRCA_TARGETDIR. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
    Action start 08:34:56: DIRCA_TARGETDIR.
    MSI (c) (68:70) [08:34:56:899]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT
    `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
    `CustomAction` WHERE `Action` = 'DIRCA_TARGETDIR'
    MSI (c) (68:70) [08:34:56:900]: PROPERTY CHANGE: Adding TARGETDIR
    property. Its value is 'C:\Program Files\Microsoft\Microsoft Fix it 50381'.
    Action ended 08:34:56: DIRCA_TARGETDIR. Return value 1.
    MSI (c) (68:70) [08:34:56:900]: Doing action: CostInitialize
    Action 08:34:56: CostInitialize. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
    Action start 08:34:56: CostInitialize.
    MSI (c) (68:70) [08:34:56:901]: Machine policy value 'MaxPatchCacheSize' is
    10
    MSI (c) (68:70) [08:34:56:901]: Baseline: Sorting baselines for {55D13F49-
    FCB8-4892-8266-05D373FCAA61}.
    MSI (c) (68:70) [08:34:56:901]: Baseline: New baseline 2.1.3 from transaction.
    MSI (c) (68:70) [08:34:56:902]: Baseline: Sorted order Native: Order 0.
    MSI (c) (68:70) [08:34:56:902]: Baseline Data Table:
    MSI (c) (68:70) [08:34:56:902]: ProductCode: {55D13F49-FCB8-4892-8266-
    05D373FCAA61} Version: 2.1.3 Attributes: 0 PatchId: Native BaselineId: -
    2147483648 Order: 0
    MSI (c) (68:70) [08:34:56:902]: Baseline File Table:
    MSI (c) (68:70) [08:34:56:912]: PROPERTY CHANGE: Adding ROOTDRIVE
    property. Its value is 'D:\'.
    MSI (c) (68:70) [08:34:56:913]: PROPERTY CHANGE: Adding CostingComplete
    property. Its value is '0'.
    Action ended 08:34:56: CostInitialize. Return value 1.
    MSI (c) (68:70) [08:34:56:914]: Doing action: FileCost
    Action 08:34:56: FileCost. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
    Action start 08:34:56: FileCost.
    MSI (c) (68:70) [08:34:56:915]: Note: 1: 2262 2: MsiAssembly 3: -2147287038
    MSI (c) (68:70) [08:34:56:916]: Note: 1: 2262 2: RemoveFile 3: -2147287038
    MSI (c) (68:70) [08:34:56:916]: Note: 1: 2262 2: MoveFile 3: -2147287038
    MSI (c) (68:70) [08:34:56:916]: Note: 1: 2262 2: DuplicateFile 3: -2147287038
    MSI (c) (68:70) [08:34:56:916]: Note: 1: 2262 2: Shortcut 3: -2147287038
    MSI (c) (68:70) [08:34:56:917]: Note: 1: 2262 2: Class 3: -2147287038
    MSI (c) (68:70) [08:34:56:917]: Note: 1: 2262 2: Extension 3: -2147287038
    MSI (c) (68:70) [08:34:56:917]: Note: 1: 2262 2: TypeLib 3: -2147287038
    MSI (c) (68:70) [08:34:56:917]: Note: 1: 2262 2: IniFile 3: -2147287038
    MSI (c) (68:70) [08:34:56:917]: Note: 1: 2262 2: ReserveCost 3: -2147287038
    Action ended 08:34:56: FileCost. Return value 1.
    MSI (c) (68:70) [08:34:56:917]: Doing action: IsolateComponents
    Action 08:34:56: IsolateComponents. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
    Action start 08:34:56: IsolateComponents.
    MSI (c) (68:70) [08:34:56:919]: Note: 1: 2262 2: BindImage 3: -2147287038
    MSI (c) (68:70) [08:34:56:919]: Note: 1: 2262 2: IsolatedComponent 3: -
    2147287038
    MSI (c) (68:70) [08:34:56:919]: Note: 1: 2262 2: Patch 3: -2147287038
    Action ended 08:34:56: IsolateComponents. Return value 1.
    MSI (c) (68:70) [08:34:56:920]: Skipping action: ResumeForm (condition is
    false)
    MSI (c) (68:70) [08:34:56:920]: Skipping action: MaintenanceForm (condition
    is false)
    MSI (c) (68:70) [08:34:56:920]: Doing action: CostFinalize
    Action 08:34:56: CostFinalize. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
    Action start 08:34:56: CostFinalize.
    MSI (c) (68:70) [08:34:56:920]: PROPERTY CHANGE: Adding OutOfDiskSpace
    property. Its value is '0'.
    MSI (c) (68:70) [08:34:56:920]: PROPERTY CHANGE: Adding
    OutOfNoRbDiskSpace property. Its value is '0'.
    MSI (c) (68:70) [08:34:56:920]: PROPERTY CHANGE: Adding
    PrimaryVolumeSpaceAvailable property. Its value is '0'.
    MSI (c) (68:70) [08:34:56:920]: PROPERTY CHANGE: Adding
    PrimaryVolumeSpaceRequired property. Its value is '0'.
    MSI (c) (68:70) [08:34:56:921]: PROPERTY CHANGE: Adding
    PrimaryVolumeSpaceRemaining property. Its value is '0'.
    MSI (c) (68:70) [08:34:56:921]: Note: 1: 2262 2: Patch 3: -2147287038
    MSI (c) (68:70) [08:34:56:921]: Note: 1: 2262 2: Condition 3: -2147287038
    MSI (c) (68:70) [08:34:56:923]: PROPERTY CHANGE: Modifying TARGETDIR
    property. Its current value is 'C:\Program Files\Microsoft\Microsoft Fix it 50381'.
    Its new value: 'C:\Program Files\Microsoft\Microsoft Fix it 50381\'.
    MSI (c) (68:70) [08:34:56:923]: Target path resolution complete. Dumping
    Directory table...
    MSI (c) (68:70) [08:34:56:923]: Note: target paths subject to change (via
    custom actions or browsing)
    MSI (c) (68:70) [08:34:56:923]: Dir (target): Key: TARGETDIR          , Object: C:
    \Program Files\Microsoft\Microsoft Fix it 50381\
    MSI (c) (68:70) [08:34:56:923]: Dir (target): Key: WindowsFolder          , Object: C:
    \windows\
    MSI (c) (68:70) [08:34:56:923]: Dir (target): Key: ProgramMenuFolder          ,
    Object: C:\Users\Steve\AppData\Roaming\Microsoft\Windows\Start Menu
    \Programs\
    MSI (c) (68:70) [08:34:56:923]: Dir (target): Key: DesktopFolder          , Object: C:
    \Users\Steve\Desktop\
    MSI (c) (68:70) [08:34:56:923]: PROPERTY CHANGE: Adding INSTALLLEVEL
    property. Its value is '1'.
    MSI (c) (68:70) [08:34:56:923]: Note: 1: 2262 2: IsolatedComponent 3: -
    2147287038
    MSI (c) (68:70) [08:34:56:924]: Note: 1: 2262 2: BindImage 3: -2147287038
    MSI (c) (68:70) [08:34:56:924]: Note: 1: 2262 2: Patch 3: -2147287038
    MSI (c) (68:70) [08:34:56:924]: Note: 1: 2262 2: RemoveFile 3: -2147287038
    Action ended 08:34:56: CostFinalize. Return value 1.
    MSI (c) (68:70) [08:34:56:925]: Doing action: ProgressForm
    Action 08:34:56: ProgressForm.
    Action start 08:34:56: ProgressForm.
    MSI (c) (68:70) [08:34:56:926]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT
    `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM
    `CustomAction` WHERE `Action` = 'ProgressForm'
    MSI (c) (68:6C) [08:34:56:938]: Note: 1: 2262 2: Error 3: -2147287038
    DEBUG: Error 2826:  Control Line1 on dialog ProgressForm extends beyond the
    boundaries of the dialog to the right by 3 pixels
    The installer has encountered an unexpected error installing this package. This
    may indicate a problem with this package. The error code is 2826. The
    arguments are: ProgressForm, Line1, to the right
    MSI (c) (68:6C) [08:34:56:941]: Note: 1: 2262 2: Error 3: -2147287038
    DEBUG: Error 2826:  Control Line2 on dialog ProgressForm extends beyond the
    boundaries of the dialog to the right by 3 pixels
    The installer has encountered an unexpected error installing this package. This
    may indicate a problem with this package. The error code is 2826. The
    arguments are: ProgressForm, Line2, to the right
    MSI (c) (68:6C) [08:34:56:948]: Note: 1: 2262 2: Error 3: -2147287038
    DEBUG: Error 2826:  Control BannerBmp on dialog ProgressForm extends beyond
    the boundaries of the dialog to the right by 3 pixels
    The installer has encountered an unexpected error installing this package. This
    may indicate a problem with this package. The error code is 2826. The
    arguments are: ProgressForm, BannerBmp, to the right
    Action 08:34:56: ProgressForm. Dialog created
    Action ended 08:34:57: ProgressForm. Return value 1.
    MSI (c) (68:70) [08:34:57:011]: Doing action: ExecuteAction
    Action 08:34:57: ExecuteAction. {\FinalUIFont}[PROGRESS_RESTORE_TXT]
    MSI (c) (68:6C) [08:34:57:012]: Note: 1: 2262 2: Error 3: -2147287038
    Info 2898.For FinalUIFont textstyle, the system created a 'Arial' font, in 0
    character set, of 15 pixels height.
    Action start 08:34:57: ExecuteAction.
    MSI (c) (68:70) [08:34:57:035]: PROPERTY CHANGE: Adding SECONDSEQUENCE
    property. Its value is '1'.
    MSI (c) (68:70) [08:34:57:043]: Grabbed execution mutex.
    MSI (c) (68:70) [08:34:57:043]: Incrementing counter to disable shutdown.
    Counter after increment: 0
    MSI (c) (68:70) [08:34:57:045]: Switching to server: TARGETDIR="C:\Program
    Files\Microsoft\Microsoft Fix it 50381\" EULAACCEPTED="1"
    CURRENTDIRECTORY="C:\Users\Steve\Downloads" CLIENTUILEVEL="0"
    CLIENTPROCESSID="9576" USERNAME="Steve" SOURCEDIR="C:\Users\Steve
    \Downloads\" ACTION="INSTALL" EXECUTEACTION="INSTALL" ROOTDRIVE="D:\"
    INSTALLLEVEL="1" SECONDSEQUENCE="1"  ADDLOCAL=DefaultFeature 
    MSI (s) (C8:D4) [08:34:57:086]: Running installation inside multi-package
    transaction C:\Users\Steve\Downloads\MicrosoftFixit50381.msi
    MSI (s) (C8:D4) [08:34:57:086]: Grabbed execution mutex.
    MSI (s) (C8:BC) [08:34:57:092]: Resetting cached policy values
    MSI (s) (C8:BC) [08:34:57:092]: Machine policy value 'Debug' is 0
    MSI (s) (C8:BC) [08:34:57:092]: ******* RunEngine:
               ******* Product: C:\Users\Steve\Downloads\MicrosoftFixit50381.msi
               ******* Action: INSTALL
               ******* CommandLine: **********
    MSI (s) (C8:BC) [08:34:57:096]: Machine policy value 'DisableUserInstalls' is 0
    MSI (s) (C8:BC) [08:34:57:097]: Setting cached product context: User non-
    assigned for product: 48945AC3B41AEF24F91FE79A10157D52
    MSI (s) (C8:BC) [08:34:57:097]: Using cached product context: User non-
    assigned for product: 48945AC3B41AEF24F91FE79A10157D52
    MSI (s) (C8:BC) [08:34:57:099]: Setting cached product context: User non-
    assigned for product: 6BBFDF96D153C8B4988D68D79C0D2A4A
    MSI (s) (C8:BC) [08:34:57:099]: Using cached product context: User non-
    assigned for product: 6BBFDF96D153C8B4988D68D79C0D2A4A
    MSI (s) (C8:BC) [08:34:57:101]: Setting cached product context: User non-
    assigned for product: CAB1E4D953B64F542BD433D9568A0AB6
    MSI (s) (C8:BC) [08:34:57:101]: Using cached product context: User non-
    assigned for product: CAB1E4D953B64F542BD433D9568A0AB6
    MSI (s) (C8:BC) [08:34:57:103]: Setting cached product context: User non-
    assigned for product: DED5B648C8CDA1E45B4BF9B5930AACEC
    MSI (s) (C8:BC) [08:34:57:103]: Using cached product context: User non-
    assigned for product: DED5B648C8CDA1E45B4BF9B5930AACEC
    MSI (s) (C8:BC) [08:34:57:104]: Setting cached product context: User non-
    assigned for product: E2EE924EC67B3554B8404B55780FF01D
    MSI (s) (C8:BC) [08:34:57:104]: Using cached product context: User non-
    assigned for product: E2EE924EC67B3554B8404B55780FF01D
    MSI (s) (C8:BC) [08:34:57:106]: Setting cached product context: machine
    assigned for product: 00002109001001400000000000F01FEC
    MSI (s) (C8:BC) [08:34:57:106]: Using cached product context: machine
    assigned for product: 00002109001001400000000000F01FEC
    MSI (s) (C8:BC) [08:34:57:107]: Setting cached product context: machine
    assigned for product: 00002109001031400000000000F01FEC
    MSI (s) (C8:BC) [08:34:57:108]: Using cached product context: machine
    assigned for product: 00002109001031400000000000F01FEC
    MSI (s) (C8:BC) [08:34:57:110]: Setting cached product context: machine
    assigned for product: 00002109001070400000000000F01FEC
    MSI (s) (C8:BC) [08:34:57:110]: Using cached product context: machine
    assigned for product: 00002109001070400000000000F01FEC
    MSI (s) (C8:BC) [08:34:57:111]: Setting cached product context: machine
    assigned for product: 000021090010C0400000000000F01FEC
    MSI (s) (C8:BC) [08:34:57:111]: Using cached product context: machine

    Hi Chris,
    The AIR installation log is in my original post - about 12 paras down but here is is:
    [2013-04-25:06:53:46] Runtime Installer begin with version 3.7.0.1530 on Windows Vista x86
    [2013-04-25:06:53:46] Commandline is:
    [2013-04-25:06:53:46] No installed runtime detected
    [2013-04-25:06:53:57] Relaunching with elevation
    [2013-04-25:06:53:57] Launching subprocess with commandline c:\users\steve\appdata\local\temp\air79c1.tmp\adobe air installer.exe -ei
    [2013-04-25:06:54:02] Runtime Installer begin with version 3.7.0.1530 on Windows 7 x86
    [2013-04-25:06:54:02] Commandline is: -stdio \\.\pipe\AIR_1172_0 -ei
    [2013-04-25:06:54:02] No installed runtime detected
    [2013-04-25:06:54:03] Starting silent runtime install. Installing runtime version 3.7.0.1530
    [2013-04-25:06:54:04] Installing msi at c:\users\steve\appdata\local\temp\air79c1.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
    [2013-04-25:06:54:10] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2013-04-25:06:54:10] Rolling back install of c:\users\steve\appdata\local\temp\air79c1.tmp\setup.msi
    [2013-04-25:06:54:10] Rollback complete
    [2013-04-25:06:54:10] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2013-04-25:06:54:10] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2013-04-25:06:54:10] Runtime Installer end with exit code 7
    [2013-04-25:06:54:20] Runtime Installer end with exit code 7
    [2013-04-25:06:55:38] Runtime Installer begin with version 3.7.0.1530 on Windows Vista x86
    [2013-04-25:06:55:38] Commandline is:
    [2013-04-25:06:55:38] No installed runtime detected
    [2013-04-25:06:55:45] Relaunching with elevation
    [2013-04-25:06:55:45] Launching subprocess with commandline c:\users\steve\appdata\local\temp\air30fe.tmp\adobe air installer.exe -ei
    [2013-04-25:06:55:48] Runtime Installer begin with version 3.7.0.1530 on Windows Vista x86
    [2013-04-25:06:55:48] Commandline is: -stdio \\.\pipe\AIR_1264_0 -ei
    [2013-04-25:06:55:48] No installed runtime detected
    [2013-04-25:06:55:49] Starting silent runtime install. Installing runtime version 3.7.0.1530
    [2013-04-25:06:55:51] Installing msi at c:\users\steve\appdata\local\temp\air30fe.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
    [2013-04-25:06:55:55] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2013-04-25:06:55:55] Rolling back install of c:\users\steve\appdata\local\temp\air30fe.tmp\setup.msi
    [2013-04-25:06:55:55] Rollback complete
    [2013-04-25:06:55:55] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2013-04-25:06:55:55] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2013-04-25:06:55:55] Runtime Installer end with exit code 7
    [2013-04-25:06:55:59] Runtime Installer end with exit code 7
    [2013-04-25:07:05:12] Runtime Installer begin with version 3.7.0.1530 on Windows 7 x86
    [2013-04-25:07:05:12] Commandline is:
    [2013-04-25:07:05:12] No installed runtime detected
    [2013-04-25:07:05:18] Relaunching with elevation
    [2013-04-25:07:05:18] Launching subprocess with commandline c:\users\steve\appdata\local\temp\air953.tmp\adobe air installer.exe -ei
    [2013-04-25:07:05:24] Runtime Installer begin with version 3.7.0.1530 on Windows 7 x86
    [2013-04-25:07:05:24] Commandline is: -stdio \\.\pipe\AIR_3888_0 -ei
    [2013-04-25:07:05:24] No installed runtime detected
    [2013-04-25:07:05:24] Starting silent runtime install. Installing runtime version 3.7.0.1530
    [2013-04-25:07:05:26] Installing msi at c:\users\steve\appdata\local\temp\air953.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
    [2013-04-25:07:05:29] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2013-04-25:07:05:29] Rolling back install of c:\users\steve\appdata\local\temp\air953.tmp\setup.msi
    [2013-04-25:07:05:29] Rollback complete
    [2013-04-25:07:05:29] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2013-04-25:07:05:29] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2013-04-25:07:05:29] Runtime Installer end with exit code 7
    [2013-04-25:07:05:31] Runtime Installer end with exit code 7
    [2013-04-25:07:06:12] Runtime Installer begin with version 3.7.0.1530 on Windows Vista x86
    [2013-04-25:07:06:12] Commandline is:
    [2013-04-25:07:06:12] No installed runtime detected
    [2013-04-25:07:06:21] Relaunching with elevation
    [2013-04-25:07:06:22] Launching subprocess with commandline c:\users\steve\appdata\local\temp\aire916.tmp\adobe air installer.exe -ei
    [2013-04-25:07:06:32] Runtime Installer begin with version 3.7.0.1530 on Windows 7 x86
    [2013-04-25:07:06:32] Commandline is: -stdio \\.\pipe\AIR_5884_0 -ei
    [2013-04-25:07:06:32] No installed runtime detected
    [2013-04-25:07:06:32] Starting silent runtime install. Installing runtime version 3.7.0.1530
    [2013-04-25:07:06:33] Installing msi at c:\users\steve\appdata\local\temp\aire916.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
    [2013-04-25:07:06:37] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2013-04-25:07:06:37] Rolling back install of c:\users\steve\appdata\local\temp\aire916.tmp\setup.msi
    [2013-04-25:07:06:37] Rollback complete
    [2013-04-25:07:06:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2013-04-25:07:06:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2013-04-25:07:06:37] Runtime Installer end with exit code 7
    [2013-04-25:07:06:40] Runtime Installer end with exit code 7
    [2013-04-25:07:26:15] Runtime Installer begin with version 3.7.0.1530 on Windows Vista x86
    [2013-04-25:07:26:15] Commandline is:
    [2013-04-25:07:26:15] No installed runtime detected
    [2013-04-25:07:26:28] Relaunching with elevation
    [2013-04-25:07:26:28] Launching subprocess with commandline c:\users\steve\appdata\local\temp\air3063.tmp\adobe air installer.exe -ei
    [2013-04-25:07:26:37] Runtime Installer begin with version 3.7.0.1530 on Windows 7 x86
    [2013-04-25:07:26:37] Commandline is: -stdio \\.\pipe\AIR_2348_0 -ei
    [2013-04-25:07:26:37] No installed runtime detected
    [2013-04-25:07:26:37] Starting silent runtime install. Installing runtime version 3.7.0.1530
    [2013-04-25:07:26:39] Installing msi at c:\users\steve\appdata\local\temp\air3063.tmp\setup.msi with guid {A0087DDE-69D0-11E2-AD57-43CA6188709B}
    [2013-04-25:07:26:48] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2013-04-25:07:26:48] Rolling back install of c:\users\steve\appdata\local\temp\air3063.tmp\setup.msi
    [2013-04-25:07:26:48] Rollback complete
    [2013-04-25:07:26:48] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2013-04-25:07:26:48] Runtime Installer end with exit code 7
    [2013-04-25:07:46:09] Runtime Installer end with exit code 7

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