BBC iplayer says Adobe Air needs updating: Adobe Air will not install, but says I have a later version already on my PC!

Use Firefox. Have BBC iPlayer which will not load, saying I need a newer version of Adobe Air: when trying to instal Adobe Air, get message saying I already have a more recent version. It worked when I was using IE, but not since changing to Firefox.

Hi there,
stumbled on this conversation after having problems myself.
After lots of trial and error, I was finally able to install iPlayer on my MacBook Pro.
Firstly remove Adobe Air (Applications, Utilities, Adobe Air Uninstaller).
Reboot (not sure if it is needed but it is what I did).
Download Adobe Air 2.5 from http://kb2.adobe.com/cps/853/cpsid_85304.html
Then retry installing iPlayer from the BBC webpage. I ignored the prompt from Adobe Air to upgrade to the latest version (3.1).

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