BBLink doesn't work with my new Laptop Windows 8

I have a new laptop running Windows 8.1 and installed BBLink. However, it is not syncing with my Q10 device.
I removed the device from BBLink on my old laptop, but it is still not working. Getting an error that says "MAPI login failed. Run outlook with the profile 'outlook' and try again. My profile is 'outlook' though, so I'm not sure why I am getting this error. I also tried resetting my Q10 to factory settings and starting again with BBLink, but am getting the same error.
Has anyone encountered this problem? Do you have any suggestions for how I can get my contacts and calendar synced?
Solved!
Go to Solution.

Did you follow up on the link I posted ?
Check here: http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/ProductViewerWithDefaultFilters?Te...
Look for your exact version to see if it is compatible, if not compatible you will have to remove it to resolve your issue.
You have Windows Defender which is a VIRUS PROGRAM installed in your computer and should be disabled when using Norton, check that !
If you remove Norton you can enable Windows Defender but you must UPDATE it !

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