BBM and email icons won't disappear

My bbm and email icons won't disappear even when there are no messages. How can I fix this?

PlayBook OS version?
BBM version?
bridge version?
please list so it can help others
I currently dont have the issue but am up to date on all the above.
To get BBMessenger on the PlayBook, you need 3 things:
Bridge update (1.0.0.83, I recomend 1.0.0.93 which is latest)
PlayBook OS 1.0.3 or higher (best to get the latest version of PlayBook OS.) current is 1.0.5.2342
BBM update (5.0.3.22) available on App World via your smartphone.
Links for Bridge if your carrier blocks it in app world.
http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/Get-BlackBerry-Bridge-for-your-BlackBerry...
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BBM and Email

Hello,
I bought a curve 9320 yesterday. Initially the BBM and email worked fine, now neither of them are working. Internet calls and texts seem to be okay....not sure how to fix this? Any help would be appreciated.

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support....something perhaps has gone wrong on their side with your account.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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P9981 issues in BBM and email

Hello,
I have recently bought the P9981 through eBay. However, I am facing issues with BBM and emails.
After I have received the phone and I updated the BBM and the software I recognized that the BBM wasn't working although I have a BlackBerry plan with At&t that is working just fine with my old bold blackberry 9900.
I have contacted the seller and he told me that BBM wouldn't be working because there is no BIS/ BES on this device.
After I updated the BBM I am not able to access the BBM because it shows a message saying
"Cannot Set Up BBM" and other times it shows "Setting up BBM" but it doesn't set it up !
I've searched for solutions online put I found nothing.
I called At&t and make sure that everything is activated but still it didn't work.
Although when I first started the phone I was able to access the BBM however, it wasn't working when I tried adding people.
I am not sure if I would be able to make it work !
Please advice !!
Thank you,

Hi and Welcome to the Community!
There's nothing to add to your BB per se. Using the BB-specific services is a matter of your carrier providing those to you. And there are some things that must happen for them to do so.
Any BB can be used on any carrier that runs the same radio frequencies that the BB is capable of (and I've no idea if your's are such). But, to bring a BB onto a carrier network that they did not sell to you, there are several hurdles to cross:
1) The carrier must say "yes" to the fact...they own their network and have every right to say what devices will be allowed to connect to it. If they say "no", then that's the end of it.
2) You must be sure that your BB is properly unlocked from it's originally manufactured-for carrier...see this helpful thread for details:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/Unlocking-your-BlackBerry-Gu...
3) You must get all of your voice level services functioning on the carrier, before you even try anything about data
4) You must subscribe, from the carrier, to an adequate data plan to enable the BB-proprietary services you desire
5a) If the carrier directly supports your specific model BB, then you can proceed with registering the BB onto their network, generating the proper Service Book delivery to your BB, and proceeding to function.
5b) But, if the carrier does not directly support your specific model number of BB (which, from what I can tell, the AT&T network does not automatically support the 9981), then the challenges are much greater as most carrier systems will not deliver, to the BB, the necessary service books to enable the BB-proprietary data services, even if you do subscribe to them.
So, depending on all of that, your BB may or may not ever fully function on that carrier network. It can be quite tricky to accomplish, especially if 5b applies. So take a look at all of that and decide how you wish to proceed. Most folks wind up just buying a new BB if 5b applies.
The official download portal is what I use to determine if a carrier network natively and automatically supports a specific BB model number:
http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
But, that should be validated by asking the carrier the specific question: "Does your network natively support the P9981 for automatic registration and delivery of service books?".
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Bbm and email not working

hi all, woke up monday morning and my bbm and emails have stopped sending and recieving i have a data plan active and wifi on and still nothing. thought i would leave it a couple of days and see if it started working again but still not working. does anyone know what i should do? thanks

Hi kaydee92 and welcome to the BlackBerry Support Community Forums!
Have you contacted your wireless provider to ensure there are no problems with your data plan? From the home screen, what does your network indicator show in the upper right corner? Is it in UPPER CASE or lower case?
Thanks.
-CptS
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Email notification icon won't disappear

Dear Nokia Team,
I use my 5800XM to read my emails on my Gogglemail-Account via Mail for Exchange.
I got the common problem, that the "new mail"-notification icon on the top-right corner of the screen won't disappear, although all emails ar marked as read and my mail-inbox doesn't count more then 100 mails.
This thread says, that the only way around this issue is to hard reset the phone. I did a hard reset on my phone an everything seemed to work just fine, but the issue returned after a few days.
This bug is really annoying - please help me!
Regards,
Ch.

Options > Advanced > Service Books... find and locate the TWO entries related to that account, one each for [cical] and [cimime].
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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The email icon will not disappear even though I have no email....

Can anyone please help me! On my BB Curve 8330, the email notification icon will not disappear. I have no unread emails but it always has a 1and the new email icon showing? Has this happened with anyone else or does anyone know how to fix it?
Message Edited by AlanH70 on 03-26-2009 07:13 AM
Solved!
Go to Solution.

Hi and welcome to the forums!
Logman has suggested some great advice.
Here is a very thorough way to search for unopened messages.
From the main message queue do a search:
service=ALL SERVICES
folder: ALL FOLDERS
show: ONLY UNREAD
type=ALL
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

New email icon won't go

Hi All,
Need your help again.
I have got a "new email" icon on top left hand side (along with number 1 written) & a "red colour star" icon
on my office email messenger, but the thing is I have no unread emails. The count of the unread increases
when I get new emails from office. As I open all the unread emails, this count decreases, but ultimately
stays again at 1, along with "new email" icon & "red colour star" icon.
I have already tried the following (in the same order):
1) I deleted all my office emails from my BB, but still the problem continued
when this did not help,
2) i deleted all the emails from my other BB email messengers (gmail/hotmail)
when this did not help,
3)switched off my BB with the power button,
when this did not help,
4) I took out the battery (with BB on)
when this did not help,
5) called up the service provider, who sent me "service book" for re-configuration, (after I took
out the battery again with BB on)
Now the last option I can think of is, have the office email id removed from my BB & then reconfigure
again.
But is their any other solution.
Thanks for reading this big help request.
Jssethi
Solved!
Go to Solution.

Try this
Go to menu, main message folder, press menu again and view folders
Check in each folder if you have any unread mail.
If not check if you have any saved messages, go to menu, applications, saved messages.
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.

Disabling "Save" and "Email" icons for pdf docs.

I have an ebook that I have set to NOT allow copying, printing and whatnot, BUT the icons to Save and Email are still visible...how can I remove or grey out those icons so that the document cannot be saved or email THAT WAY??
Any ideas plz
Thank you

oh I have the doc online via dreamweaver plugin...thanx

Problems with syncing Ipad with ITunes: apps won't appear on Ipad and organizing icons won't save

I have a new Ipad 4 for three weeks. Yesterday I start having some problems with syncing my Ipad with ITunes (earlier all was without troubles):
- downloaded in ITunes on PC apps won't transfer to my Ipad - I press Apply and sync, it goes successfully, but apps won't appear on Ipad.
- I tried organizing icons on Ipad from PC, press Apply and sync, it all goes succesfully, but on Ipad icons won't rearrange. But ITunes shows that they are rearranged...
- also I tried syncing my books adding one new book, press sync all books, and new book won't appear. Only when I've chosen every book separately, they transfered.
I use USB for this.
I tried resetting my Ipad, reinstalling ITunes on PC, deauthorizing and authorizing my computer, but it didn't help.
Apple ID are the same on PC and Ipad.
I hope that I'm not the only one with this problem. And also forgive my mistakes if there are any - English is not my native language. Thank you!

I know that it is time consuming and a bit of a pain in the butt to have to do it, but I would backup the iPad, restore to factory settings and then restore from the backup, and sync everything back to the device. It's going to take a while because you have a ton of music on the iPad, but IMO, that would be your best option now.
You could try unsyncing all of the music, and then resync it all again, but that takes time as well. If you are going to spend that much time trying to fix it, you may as well restore the device ...IMO once again.
Use iTunes to restore your iOS device to factory settings

Gprs is in lowercase instead of captials (GPRS), internet, bbm and email are not working

Since Saturday I have not been able to use my browser, bbm or email. I noticed my GPRS is now gprs (change from capitals to lowercase) i thought this may of been, because i was away from home. However i am now home and nothing has changed and i am still unable to use these resources. I have resetted my phone various times and done everything i could think off... HELP please!!

When you say you've reset it, you've done it like this?
With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
Can you travel about 5 miles so that you're connected to a different tower and do the same reboot again?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

I updated my appleid and email but my purchases disappeared?

I recently updated my apple id and email via these instructions for managing my account: http://support.apple.com/kb/HT5621
But now all my previous purchases have disappeared as if it were a new account (but it isn't, i just "updated" the details) and my iCloud backup data seems to be missing as well. I also cannot login to my previous id/email (it acts as if the account doesn't exist) to try retrieve my data.
The new account tries to purchase apps I've already purchased before I updated the id/email.
What the?

Hi creepylurky321,
Welcome to Apple Support Communities!
It sounds like you may need to update the Apple ID being used for the iTunes & App Store, as described in the article linked below.
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796
After changing your Apple ID, refer to these steps to make sure that each store or service is using your current, renamed Apple ID. In some cases, you don't need to provide your current Apple ID until the next time you're asked to sign in to the store or service. But you should consider updating immediately any services that you use to share information or communicate with others—such as iCloud, iTunes, FaceTime, Find My Friends, Find My iPhone, and Messages.
App Store
iOS 6 and later: Go to Settings > iTunes & App Store.
If you signed out before changing your Apple ID, sign in with your current Apple ID.
If you're still signed in with your previous Apple ID, tap your previous Apple ID and tap Sign Out. Then enter your current Apple ID to sign in.
-Jason

New password and email address won't transfer to ipod

Hello,
my mom owns an 8GB itouch. Recently I changed her account password and email address. However, this information won't transfer to her ipod; it still asks for the old password before downloading an app. The problem with this is, that she doesn't remember her old password, or her new one for that matter. I've tried to access her new account but now iTunes tells me that the account is locked and I won't be able to get a new password.
Thank you so much for any help you could give me!

I did reset the iPod back to factory settings, and after that all selected tracks in my iTunes Library were properly synchronised again.
Still wondering though if there'd been a less 'drastic' measure.

9320 BBM and Email not working on wifi with valid data subscrition

Hi!
Please I need your help.
My phone is a blackberry curve 9320. I have a valid data plan back home in my country that expires 7th July 2013. While abroad I intended to wifi for BBM. However, this has not been possible for though connected to wifi BBM and my email do not work. Other applications namely facebook and whatsapp work very well. I am also able to get on the internet. Please urgent help needed.

I believe there is a problem at RIM at the BIS data level I have reported it to my network operator and they tell me they are dealing with Blackberry with the issue. Suggest you report it to your operator as well the more report the problem hopefully the quicked it will get fied.

CURVE 9300 BBM and EMAIL issues

Hi,
I want to know if I have to register my email account to use my BBM? Coz I keep on sending request to other persons using BBM and yet, they're still on my pending list. They haven't got my request either. BTW I'm using wifi to use BBM. DO i need to un-install my BBM app?
Regarding with my email, it says "to activate enterprise account, enter details provided to your system" but the thing is i haven't registered any account". How would I restart my registration with my phone?
Pls. help me. I don't know what to do.

In order to use BBM you need to be provisioned for Blackberry Data - you need to give your carrier a call and enquire what options they offer.

Help! When I go to mail, the bin and forward icon etc have disappeared

Please can you help? Help! When I go to mail, the bin and forward icon etc have disappeared

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.

BBM and email icons won't disappear

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