Bbm and email not working

hi all, woke up monday morning and my bbm and emails have stopped sending and recieving i have a data plan active and wifi on and still nothing. thought i would leave it a couple of days and see if it started working again but still not working. does anyone know what i should do? thanks

Hi kaydee92 and welcome to the BlackBerry Support Community Forums!
Have you contacted your wireless provider to ensure there are no problems with your data plan? From the home screen, what does your network indicator show in the upper right corner? Is it in UPPER CASE or lower case?
Thanks.
-CptS
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9320 BBM and Email not working on wifi with valid data subscrition

Hi!
Please I need your help.
My phone is a blackberry curve 9320. I have a valid data plan back home in my country that expires 7th July 2013. While abroad I intended to wifi for BBM. However, this has not been possible for though connected to wifi BBM and my email do not work. Other applications namely facebook and whatsapp work very well. I am also able to get on the internet. Please urgent help needed.

I believe there is a problem at RIM at the BIS data level I have reported it to my network operator and they tell me they are dealing with Blackberry with the issue. Suggest you report it to your operator as well the more report the problem hopefully the quicked it will get fied.

Internet and email not working. PLEASE help.

So I've had my blackberry for a couple of moths and everything's been fine.
Yesterday I stopped receiving emails on my blackberry and I also noticed that my internet wasn't working anymore. It came up with the message 'unable to connec to the internet, please try again later' even though I'm at home and my phone is connected to my WiFi.
I've looked around the internet for help and tried a hard reset a couple of times, which didn't help anything. I then tried deleting my service book and did the whole Host Routing Table registration again, and I got the blackberry registration email, however I'm still not getting emails.
Alot of the help online suggests going to Email Settings and Setting up my email account again, but seeing as my internet isn't working it comes up with an error message 'your device had a problem connecting to the server' when I try to launch the Email setup.
I saw that you could set up your email from your computer but when I tried to do this it didn't have my wireless service provider, BT, listed as an option.
This is really really urgent as I really don't know what the problem is and why it's suddenly occurred and what I'm meant to do! Any help would be MASSIVELY appreciated! thank you

after loading new a new operating system, you may need to self install BBM and Appworld.
Using your BlackBerry browser, navigate to these URLs to install either.
www.blackberry.com/appworld
www.blackberry.com/messenger
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BBM and Internet not working

I've had my blackberry for almost 2 years now and my bbm and internet suddenly started not working 2 nights ago, ive tried resteting my phone and it still doesnt work, when I try to send a message or someone tries to send me one, it just comes up with a cross and I can't connect to the internet. What do I do?!
Solved!
Go to Solution.

Hello _vics
Try registering your device to the network to see if any registration message comes to your message box. KB00510 How to register a BlackBerry smartphone with the wireless network. If any message comes let us know.
As you are not connected I doubt it will work , I think you should contact Orange to know about the issue as you are unable to access even internet.
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

HElP!! BBM and Internet NOT working :(:(

I recently upgraded my bbm about 3 days ago and ever since i rebooted my blackberry my bbm messages aren't sending they just come up with a red X! my bbm is also messed up it looks as if it has some glitches! I rebooted my blackberry took the battery out put it back in deleted and reinstalled bbm and every time i went back to reinstall it again the same thing happens! also my internet isnt working so im wondering if the bbm upgrade has something to do with that too? I've asked my friends who have blackberrys if this happend to them but the majority of them said their blackberrys were fine! Im just wondering if its my own devices problem or maybe blackberry itself?

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BBM and PIN not working for one contact!

For one BBM contact I cannot send BBMs or PIN anymore. It is driving me crazy.
When I send a PIN i get the message "service blocked" and a red cross. BBMs will send, I get the tick but no D or R. This is only happening with one contact. He is having problems only with me as well. We can send each other text messages etc. We are both in the UK and with o2. Previously i've had no problems with BBM.
Does anyone know what's wrong?
It's so frustratng because this contact is the reason I bought a blackberry and he bought one, so we could use bbm as he works in an area with bad reception.

Hello katie_d,
Welcome to the BlackBerry Support Community.
The following article should help regarding the issue you are experiencing with sending BBM™ and PIN messages:
A BlackBerry smartphone is unable to send and receive PIN messages and the error "Service Blocked" is shown - http://www.blackberry.com/btsc/KB19244
We hope this helps.
Thank you.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

BBM and FB not working on wifi

I dont get particularly good network coverage in my room at home (which I've come to terms with now), but I do get wifi. BBM and FB have always worked due to the wifi, but recently, neither has worked unless i've managed to get network coverage.
I've tried battery pulls, and i've tried deleting and re-installing software.
Oh, and its a Curve 8520.
Anyone have any ideas?

I believe there is a problem at RIM at the BIS data level I have reported it to my network operator and they tell me they are dealing with Blackberry with the issue. Suggest you report it to your operator as well the more report the problem hopefully the quicked it will get fied.

BBM 7 and emails not working

Hi, a few days ago my bbm stopped sending and receiving messages so I upgrade it to the new, BBM 7 version. However after is ask for your id password etc it says ' Cannot set up bbm. Insufficient wireless coverage or your connection to the wireless network is turned off.'. My wifi however is connected, I have uninstalled and reinstalled it many times, I have wiped my phone and rebooted it but nothing seems to work. Along with this I am no longer receiving emails however whatsapp and facebook it still working so I doubt it has anything to do with the connection. If anyone knows any solution or advice I would appreciate it immensely.

Call whoever you pay your cell phone bill to. I'm assuming that's Vodafone. I don't know what happened to your plan. Give them a call and they can make sure your plan is still provisioned properly. If it is they can help you troubleshoot the problem.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

BBM and facebook not working

I have just bought a Blackberry Curve 9300 and cannot get the BBM to work or activate, I received an email asking me to validate which I tried but a message came up saying this email address not waiting for activation. I also cannot get facebook to work on phone I have looked at so many options but nothing works is there an easy ABC way of getting my phone to work please!!

Thank you for replying so promptly. I am not very good at these techical things. The Model is Blackberry Curve 9300, is the carrier name my contract provider if so it is SFR (I live in France but I am Englisg so using an English system on my phone)
Not sure what a data plan unless that is the type of contract in which case it is monthly contract where I pay a set amount and receive an hour of calls, unlimited text messages and I thought BBM as well
I believe the operating system is 5.0
I'm afraid I don't know what the memory is or where to find it
I haven't received any error messages as I can't get connected to BBM or Facebook on my phone. I gave my PIN number to my daughters and I received a message saying Pending ( waiting for authorisation) - how do I do this? as I can't use BBM
I have had this problem since I bought the phone a week ago and I don't have any Apps as when I click onto Blackberry Apps it says Blackberry App World is having trouble connecting to the Blackberry App World server. Verify your network connections and try again. Please can you explain how I do this
When I go into Manage connections then into service status
The list reads as follows
Phone Number : Unknown number
Status available
Connection - Mobile network
Blackberry Interent Service
Connection : Not connected
Blackberry Enterprise Server
Connection : Not connected
Mobile Coverage - 3G
Provider SFR
Wi-Fi Network
Active Profile - Not connected
SSID - Not connected
Type - Not connected
Status - Off
When I go inot Set Up Wi-Fi connections and select a network it then shows my open Wi-Fi network so I know that worksOK
I hope this is of some help in trying to sort out my problems. At the moment I feel as though I have bought a phone that doesn't work as it should
: 3

Bbm and internet not working because of the signal, what can i do?!?!

the past 3/4 days my blackberry cruve signal has gone from 'gprs' to 'gsm' and 'edge' this prevents me from using the internet and bbm, i have tried taking the battery out at least 5 times and have turned the signal on and off around the same ammount of times, this is really frustrating as it was working fine a while back, someone please help?

my dad phoned vodafone and they said they had cancelled something for some sort of reason which ii was not told. but they told me to register to http://www.mobileemail.vodafone.net/ ive done this, will that solve the problem or what else do i need to do?

IPhone 3Gs & OS4: internet and email not working

Hi all,
I upgraded my 3Gs to OS4 without hassle, and everything is still working, besides some of the apps (which I assume are awaiting updates).
However, my wife had a 3G which she broke and was given a new 3Gs as an insurance replacement. I restored her file from backup I made of her 3G. I then updated firmware to OS4.
Now for some reason it's not accepting the details for the outlook exchange she had setup (work email) and yahoo mail is playing up too. Safari doesn't seem to work with either wifi or 3G.
Is anything I can do to sort this out? I've tried the restore to factory settings,but that doesn't seem to reset the OS on the handset just all the user details.
Any suggestinons appreciated.

called AT&T to check if they have any issue on the 3G data network, then they suggested me to backup the phone and restore as new, it worked for me although it's a long process

Saving as PDF file and emailing not working

This began today. I always save my Illustrator CS5 15.0.2 files to PDF's. I send them to my clients as final proofs for them to approve. Today I have had 2 recipients say (these are multiple page files) that the are seeing only portions of each page, or duplicate pages that are different. They don't exist on my copies. I open the PDF files after saving and they look fine. Has something changed recently? Actually one person said they could see the PDF fine on their iPhone but not on their PC

PDFs are sometimes seen as "applications" by some online virus checkers. Web mail accounts can sometimes scan pdfs corrupting them. Not much you can do on your end other then possibly zip the pdfs before sending them.
Could also be a localized issue with Acrobat or Reader on your clients machines, which you can't do anything about. I always find providing links to download PDFs much more reliable than emailing the PDFs themselves.

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A few days ago I updated for a second time within a week my iphone 4s with the 6.1.1 The first time I did it everything worked fine. The second time a few days later, some of my contacts were deleted, only their telephone number exists (no name) and my network solutions email over exchange posts"Cannot Get Mail"- The connection to the server failed. I never had any problems prior to this upgrade. Is there a way to go back to an older software? I use Verizon service
Thanks,
Mike

Hello 200213012t,
I am sorry to hear that you are having issues with your phone. We certainly want you to be able to utilze all your phones functions completly. Now is this issue with iMessage or text messaging overall? Can you try to reset your network settings by going to settings>general>reset>reset network settings. Also if people are having issues reaching you we may need to look into connection issues with your phone getting service. Have you been able to pinpoint specific times when the issue happens i.e work, home, in car? Please keep us updated on the issue.
TonyG

Calendar and email not working on ipad

What's going on....can't use ipad now.

In Settings>Mail, Contacts... there is a section that lists email accounts that the Mail app accesses. You should have one for Yahoo, just look through its settings and be sure you have the right servers (outgoing and incoming) listed. You get those addresses from Yahoo, go to their web site and look around for info on accessing their email servers.

Hi. I habe one old ID and now i have one new ID. The old one is bad , because the Email not working. But i hav a lot of Apps and i want to copy this apps in my new ID. How can i do this?

Hi. I habe one old ID and now i have one new ID. The old one is bad , because the Email not working. But i hav a lot of Apps and i want to copy this apps in my new ID. How can i do this?

You don't. Apps are permanently tied to the ID used to purchase them. Instead of creating a new ID, change the primary email address on your existing ID.

Bbm and email not working

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