BBM and Email

Hello,
I bought a curve 9320 yesterday. Initially the BBM and email worked fine, now neither of them are working. Internet calls and texts seem to be okay....not sure how to fix this? Any help would be appreciated.

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support....something perhaps has gone wrong on their side with your account.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

P9981 issues in BBM and email

Hello,
I have recently bought the P9981 through eBay. However, I am facing issues with BBM and emails.
After I have received the phone and I updated the BBM and the software I recognized that the BBM wasn't working although I have a BlackBerry plan with At&t that is working just fine with my old bold blackberry 9900.
I have contacted the seller and he told me that BBM wouldn't be working because there is no BIS/ BES on this device.
After I updated the BBM I am not able to access the BBM because it shows a message saying
"Cannot Set Up BBM" and other times it shows "Setting up BBM" but it doesn't set it up !
I've searched for solutions online put I found nothing.
I called At&t and make sure that everything is activated but still it didn't work.
Although when I first started the phone I was able to access the BBM however, it wasn't working when I tried adding people.
I am not sure if I would be able to make it work !
Please advice !!
Thank you,

Hi and Welcome to the Community!
There's nothing to add to your BB per se. Using the BB-specific services is a matter of your carrier providing those to you. And there are some things that must happen for them to do so.
Any BB can be used on any carrier that runs the same radio frequencies that the BB is capable of (and I've no idea if your's are such). But, to bring a BB onto a carrier network that they did not sell to you, there are several hurdles to cross:
1) The carrier must say "yes" to the fact...they own their network and have every right to say what devices will be allowed to connect to it. If they say "no", then that's the end of it.
2) You must be sure that your BB is properly unlocked from it's originally manufactured-for carrier...see this helpful thread for details:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/Unlocking-your-BlackBerry-Gu...
3) You must get all of your voice level services functioning on the carrier, before you even try anything about data
4) You must subscribe, from the carrier, to an adequate data plan to enable the BB-proprietary services you desire
5a) If the carrier directly supports your specific model BB, then you can proceed with registering the BB onto their network, generating the proper Service Book delivery to your BB, and proceeding to function.
5b) But, if the carrier does not directly support your specific model number of BB (which, from what I can tell, the AT&T network does not automatically support the 9981), then the challenges are much greater as most carrier systems will not deliver, to the BB, the necessary service books to enable the BB-proprietary data services, even if you do subscribe to them.
So, depending on all of that, your BB may or may not ever fully function on that carrier network. It can be quite tricky to accomplish, especially if 5b applies. So take a look at all of that and decide how you wish to proceed. Most folks wind up just buying a new BB if 5b applies.
The official download portal is what I use to determine if a carrier network natively and automatically supports a specific BB model number:
http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
But, that should be validated by asking the carrier the specific question: "Does your network natively support the P9981 for automatic registration and delivery of service books?".
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BBM and email icons won't disappear

My bbm and email icons won't disappear even when there are no messages. How can I fix this?

PlayBook OS version?
BBM version?
bridge version?
please list so it can help others
I currently dont have the issue but am up to date on all the above.
To get BBMessenger on the PlayBook, you need 3 things:
Bridge update (1.0.0.83, I recomend 1.0.0.93 which is latest)
PlayBook OS 1.0.3 or higher (best to get the latest version of PlayBook OS.) current is 1.0.5.2342
BBM update (5.0.3.22) available on App World via your smartphone.
Links for Bridge if your carrier blocks it in app world.
http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/Get-BlackBerry-Bridge-for-your-BlackBerry...
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Bbm and email not working

hi all, woke up monday morning and my bbm and emails have stopped sending and recieving i have a data plan active and wifi on and still nothing. thought i would leave it a couple of days and see if it started working again but still not working. does anyone know what i should do? thanks

Hi kaydee92 and welcome to the BlackBerry Support Community Forums!
Have you contacted your wireless provider to ensure there are no problems with your data plan? From the home screen, what does your network indicator show in the upper right corner? Is it in UPPER CASE or lower case?
Thanks.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Gprs is in lowercase instead of captials (GPRS), internet, bbm and email are not working

Since Saturday I have not been able to use my browser, bbm or email. I noticed my GPRS is now gprs (change from capitals to lowercase) i thought this may of been, because i was away from home. However i am now home and nothing has changed and i am still unable to use these resources. I have resetted my phone various times and done everything i could think off... HELP please!!

When you say you've reset it, you've done it like this?
With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
Can you travel about 5 miles so that you're connected to a different tower and do the same reboot again?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

9320 BBM and Email not working on wifi with valid data subscrition

Hi!
Please I need your help.
My phone is a blackberry curve 9320. I have a valid data plan back home in my country that expires 7th July 2013. While abroad I intended to wifi for BBM. However, this has not been possible for though connected to wifi BBM and my email do not work. Other applications namely facebook and whatsapp work very well. I am also able to get on the internet. Please urgent help needed.

I believe there is a problem at RIM at the BIS data level I have reported it to my network operator and they tell me they are dealing with Blackberry with the issue. Suggest you report it to your operator as well the more report the problem hopefully the quicked it will get fied.

CURVE 9300 BBM and EMAIL issues

Hi,
I want to know if I have to register my email account to use my BBM? Coz I keep on sending request to other persons using BBM and yet, they're still on my pending list. They haven't got my request either. BTW I'm using wifi to use BBM. DO i need to un-install my BBM app?
Regarding with my email, it says "to activate enterprise account, enter details provided to your system" but the thing is i haven't registered any account". How would I restart my registration with my phone?
Pls. help me. I don't know what to do.

In order to use BBM you need to be provisioned for Blackberry Data - you need to give your carrier a call and enquire what options they offer.

Lost phone, do can I deactivate bbm and emails?

I've reported my phone lost and need help/ advice to deactivate emails and bbm? anyone know how to do this online? as I dont have the phone anymore?
Solved!
Go to Solution.

Hi Chantelle,
Sorry to hear about your lost phone.
Had you set up BB Protect on your device? If so, you can remotely wipe it, so long as it's powered on.
Otherwise, you should contact your carrier and follow the instructions to report a lost/stolen phone. They will ensure it is disconnected from your services and disassociate the PIN and SIM.
Good luck, Noah
elite1 · here, CrackBerry, elsewhere
Twitter: @elite1_

Bb chat and email do not connect to hotspots- wifi

at the hotel I am in the US there is free wifi--my provider is from another country - Using the hotspot of the hotel my bb connects only to internet and I am not receiving emails and I am not able to use the bb chat.. what can I do? this has never happened to me. I usually just scan for networks available..login to the hotspot and everything works.but its not happening.Can someone help me?
Thanks

ecosh wrote:
at the hotel I am in the US there is free wifi--my provider is from another country - Using the hotspot of the hotel my bb connects only to internet and I am not receiving emails and I am not able to use the bb chat.. what can I do? this has never happened to me. I usually just scan for networks available..login to the hotspot and everything works.but its not happening.Can someone help me?
Thanks
Hello ecosh,
You can't use your BBM and email using Wi-fi, unless you have an active BlackBerry data plan. May I ask, does it work before?
Thanks.
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

My BBM and Internet and Emails have stopped working.

my BBM and internet have stoped working, when i go onto bbm my recent updates wont update and my messages wont send them come up with the red timer, im also not recieving emails or when i go onto my internet it say no 'network coverage' or 'error' yet my text messages are sending and recieving meanwhile i have full bars of reception, ive tried taking my batter sim and everything out and rebooting my phone but still doesnt work, how can i get it working again?

Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider (virgin) for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My BBM, INTERNET AND EMAILS are DOWN !! HELP ME!

I have the Curve 8530 for Sprint, My BBM, Internet and Emails are down. My son must have pressed something, HELP ME ! Its probaby something simple. I removed the Batterey , and did the Advance Option, and Hosting Routing Table. If it sends an email to recieve it ....I havent recieved it. Nothing , Nada..

Hi there!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):
1) Register HRT
Homescreen > Options > Advanced Options > Host Routing Table > (it does not matter which line is current) > Register Now
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then also check, inside of Manage Connections, that your Data Services are active and connected to your carrier data network (upper case GSM, GPRS, 1XEV, 3G, or whatever it normallly shows...plus, in some cases, the symbol in the same area).
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Internet and email not working. PLEASE help.

So I've had my blackberry for a couple of moths and everything's been fine.
Yesterday I stopped receiving emails on my blackberry and I also noticed that my internet wasn't working anymore. It came up with the message 'unable to connec to the internet, please try again later' even though I'm at home and my phone is connected to my WiFi.
I've looked around the internet for help and tried a hard reset a couple of times, which didn't help anything. I then tried deleting my service book and did the whole Host Routing Table registration again, and I got the blackberry registration email, however I'm still not getting emails.
Alot of the help online suggests going to Email Settings and Setting up my email account again, but seeing as my internet isn't working it comes up with an error message 'your device had a problem connecting to the server' when I try to launch the Email setup.
I saw that you could set up your email from your computer but when I tried to do this it didn't have my wireless service provider, BT, listed as an option.
This is really really urgent as I really don't know what the problem is and why it's suddenly occurred and what I'm meant to do! Any help would be MASSIVELY appreciated! thank you

after loading new a new operating system, you may need to self install BBM and Appworld.
Using your BlackBerry browser, navigate to these URLs to install either.
www.blackberry.com/appworld
www.blackberry.com/messenger
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BBM and MSN aren't working

Hello everyone, I've got a BB Curve 8520, and here is the problem: Im using wireless and my bbm and msn arent working even though I can browse the internet and i can log in through nimbuzz. I dont think its the wireless' problem because it was working just a while ago, it stopped working when i changed sim cards but then i put my originial one back again. I was hoping someone could help me with this as it is quite urgent.
Thank you very much

Hi,
Ahh, that is a lot clearer.
Unfortunately the only people that can now sort this are Apple Support.
The Messages used to appear in Mountain Lion and the Messages version there.
Back then it did seem that most of the telephone support people knew about the issue and how to sort it.
I would suggest phoning back and asking to be put though to a Level 2 person.
In iTunes when you go to the Store page there is a Menu at the bottom.
It includes Help > Support.
I have suggested to people using this route as you can eventually get an email link.
It takes you to a Long menu page in the first instance and the Bottom item is "Contact Support".
The UK version take me here http://www.apple.com/uk/support/itunes/contact/
On the right hand pane is Contact iTunes Store support.
If after this you follow the options that list "Manage Account" you will eventually get a link to email Support.
Basically Apple have flagged you account for some reason.
It seems it will only effect Messages and the iMessages account and FaceTime with sometimes Game Center as well
8:14 pm Wednesday; August 27, 2014
 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

HELP: can connect to FB, TWITTER, MySPACE, BBM and other instant messaging but not to youtube and other sites

I'm just a newbie. I got my Curve 9220 a month ago. The phone is really good but i have some problems regarding my about phone. You see i can access my social sites and application and can be done in my web browser but strangely i can't connect to other sites except those mentioned sites. I can use my bbm and some instant messaging applications (YM, Gtalk etc) but unfortunately not my bb app world.
By the way my carrier is globe, I have called them about this matter, they told me they have fix it but until now nothing happens. It's frustrating you know?
Is there a way that I could do it manually by my self? Or should I call them again until they have got my problem fixed?
Additionally, its odd because I can't even go to thier mobile website. How this could happen when I'm not restricted to access my social site?

In addition to this, I can send and receive emails.. hope you can help me.

8120 call list and email list resets

I have a Pearl 8120 and the call list and email / SMS list keeps resetting. It's fairly frustrating since I can't retain emails for long or return some calls.
The software is up to date and I'm using Desktop 6 (just downloaded).
Any tips would be appreciated.

1. First thing? Check the File Free at Options > Status, what is the number at File Free?
Now, leaving the device powered ON, remove the battery of your device, hold a minute, replace and reboot. What is the File Free now?
2. What is your Operating System loaded to your device?
Look at Options > About, third line down beginning with a "v.4.x.xxx"
What is yours?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BBM and Email

Similar Messages

Maybe you are looking for