BBM and wireless Internet still not working. Help?
So ever since I updated my phone to the new 6.0 software version, my BBM and my wireless internet won't work. I've tried taking the battery out, restarting the phone, excetra, but nothing is working. I only got it about a month ago, so I'm extremly confused as to why it has stopped working. Can anyone help me?
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code
Similar Messages
-
New MBP logic board and wireless internet does not work anymore
hi there
i had to change the logic board in my only 2 years old MBP15". i purchased a new one and put it in by myself (relatively easy task). i still use the same internal HD as this one still works fine, so all data are the same.
however, the new logic board has obviously a different "identity" from my old one, it came with a sticker which says "ethernet ID 001FF3513E7A" which is different from before. this may be the reason i can still access my wireless network at home, but the self assigned IP address prevents me from connecting to the internet. all settings are as before and it worked always without a problem.
all settings were "automatic" before (using DHCP), and i use exactly the same settings again, but no success. i have to add that i use a new mac mini in the same network with absolutely identical settings (automatic) and this one receives a free IP address from the router (which is only in the last number different from the router's), but the MBP shows a totally different IP address.
i could finally fix it switching to "manual" and adding the same IP address the mini is using and just changed the last number, which has to be different from the time capsule i use as wireless device and the mini. like this everything works just fine.
but why does the mac mini perform everything automatic and the MBP (even with the new ethernet ID - and especially since i connect wireless and not using ethernet) is not able to do so?
i worry if i want to use the internet in any wifi hot spot i may run into troubles...
any idea what the difference between these two machines (with identical settings) is?
thanks and cheers
georgeThank you. It didn't work unfortunately :((
Here are my router's details (Huawei):
Product name HG655b
Device ID 00E0FC-21530307237S0B028701
Hardware version VER.C
Firmware version V100R001C02B018
Batch number RWC3P0.010.29066
Physical address 5C:4C:A9:A5:41:B0
System up time 0 days 0 hours 15 minutes 56 seconds
I don't have Mac filtering enabled.
Now it doesn't even find the wireless network anymore...
My computer and itouch are connected to WAP, but the iphone could not connect to WAP, but only WEP.
Any other ideas?
Thanks a lot! -
Please help!!
You need to turn the phone off and leave it in dry rice for 3-5 days. Then, plug it in and charge it for about 15 minutes and then try to turn it on. If it doesn't work at that point, it will be time to get a new phone.
-
I just got a new laptop and itunes is not working I have tryed to reinstall it and do alomst everything and it's still not working. Help?
What do you mean "not working"? That could mean multiple different things.
If help is desired, be as specific as possible. -
I recently downloaded iMovie on my iPhone 5 and it is telling me to connect to wifi or use itunes to download iMovie well I have done both and it is still not working can someone please help me?
Hi troy157,
I'm sorry you are having issues with the iMovie app you purchased for your iPhone5.
The first thing I would suggest is to log out of your iTunes Account on your iPhone, turn the iPhone off and then on again, and see if app finishes downloading/updating.
Settings > iTunes & App Stores > Tap on your Apple ID account > Tap Sign Out
If the issues persists, the article below will give you a few more troubleshooting steps:
iOS: Troubleshooting applications purchased from the App Store
Try the following steps to resolve your issue, testing the app after each step.
1. Update your device software
Update your device to the latest version of iOS.
2. Check for app updates
Ensure that your apps are up to date:
Open the App Store and tap Updates. If updates are available, tap Update All.
When prompted, enter your iTunes Store account information. App Store will then download and install the application updates.
Note: Some applications may require a Wi-Fi connection to update.3. Install another app from the App Store
4. Restart the application
If the issue affects only a single app, try closing just that app:
Press the Home button to return to the Home screen.
Double-tap the Home button to display recent apps.
Tap and hold the affected app until the red minus appears.
Tap the red minus to quit the app.
Press the Home button, then restart the app.
5. Restart your device
Hold the Sleep/Wake button until "slide to power off" appears. Slide to power off your device. When it is off, press the Sleep/Wake button to turn it back on.6. Reinstall the affected application
Remove the application from your device and reinstall it.
Touch and hold any application icon on the Home Screen until the icons start to wiggle.
Tap the "x" in the corner of the application you want to delete.
Tap Delete to remove the application and all of its data from your device.
Press the Home button.
Go to the App Store.
Search for the application and then download it again.
Note: If it is a paid app, ensure you are using the iTunes account you purchased the app with originally. If it is not, you will be charged for the app again. For more information regarding downloading previously purchased items, see this article.
I hope this information helps ....
Have a great day!
- Judy -
When trying to open my mail, it opens then closes immediately, I've deleted the account and re-created it 3 times and also done a reset but still not working, help please
Try closing all apps in Multitask Window
1. Double tap the home button to bring up the multi-tasking view
2. Swipe up on the screenshot of the app you want to exit.
3. The app will fly off the screen -
iTunes is not letting me download certain songs from my phone or my computer. Keeps saying "Could not purchase "name of song." An unknown error occured (5002). It let me buy 1 song, afterwards it didn't let me buy any. I checked my credit card info, and my password is correct. and it's still not working. Help Please!
I'm having the same problem on iPhone 5 and iPad.
-
My MacBook Air won't turn on? I have to dropped it but earlier in the day I got a notification about a full single drive. I have tried the ideas in the communities but its still not working, help!
See this article:
http://support.apple.com/kb/ht3964
Find the section that applies to your computer, and follow the instructions.
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC. -
I've tried everything suggested on forums, but my iMessage and FaceTime are still not working. Any suggestions?
Hi katz2010!
I have an article for you here that may help you find those apps again:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
I cannot get my iPhone 4S to connect to iMessage n FaceTime have tried all the tips online and it's still not working ? It's just saying waiting for activation
What tips have you tried so far? Just so we don't waste our time telling you things you've already done.
When you respond, also indicate which country and carrier you're using. Also, is your phone brand new? can you make a phone call / access the internet while on cellular? -
i have an iphone 4 and my internet has not worked for a good 10 months, why wont it work? My dad pays for my data plan, so its not that i dont pay the bill. I've even tried to rest my net work settings, and that did not work. I went to AT&T and they said that the only way to fix it was to buy a new phone, and im not going to buy a new phone with out my upgrade. someone, please help!
Hey lilmissindian!
I have an article for you here that will help you troubleshoot this issue:
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/ts3780
Thanks for coming to the Apple Support Communities!
Cheers,
Braden -
My digital editions saying not working but I uninstalled and reinstalled and it is still not working, any ideas?
Hi imtheozzman, check if your security software is the problem, see : [https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet ]
thank you -
Since last update of Pages, my Pages app in iPad anda iPhone doesn't open, it closes suddenly. I already deleted it and reinstalled, but still not works.
Can someone help? Do I need to wait for another update?
ThanksThis is my problem that has to originate from the update. So glad that I did not purchase a MacBook! Apple products/apps are appearing to be not different from Windows products.
I have deleted and reinstalled from the device and desktop, resets, etc. When I uninstalled and reinstalled while connected to my desktop, the older version of pages was installed. I was able to see all of my files that were saved to the cloud. I was forced to update again to access any of the saved files. Once updated again, I could no longer open pages. It began, to open and abruptly shut down. -
'm having a problem with downloading and installing the new version of itunes for windows (11.1.4) I have done everything the troubleshooting article has said and it is still not working properly. I have even done a repair to see if that works and it has not. Has anyone else found a new way to get it working?
Try Troubleshooting issues with iTunes for Windows updates.
tt2 -
I have used Firefox for over a year. For some reason it quit working and I can't seem to fix it. I uninstalled and reinstalled the download and it's still not working. When I click on the icon it says unable to connect.
Yes, if you repurchase it you may lose your progress. The exception would be a game that stored all your progress on a server under your ID
If you want to retain your progress you have two choices:
1. Don't apply the update.
2. Use your fathers account password to update the game.
Maybe you are looking for
-
How do I purchase apps from the app store using coupons?
How do I purchase apps from the app store using coupons?
-
How to make a Roll Out in SAP BW
Dear Gurus, In a few days I'm going to work in a Roll Out of SAP BW and I have never worked in a Roll Out. The idea is that a company should have the same BW than the pater company. I have to ensure and prevent that they will won't have any problem w
-
Which table stores relationship of business roles and its associated roles.
Hi, I want to know the table that stores the relationship between a Business role and its associated roles. Please note that i am aware of the table GRACBUSROLESNAP that stores the business role relationship corresponding to a request id and this is
-
Memory access violation caused in string class
Hello all, I have a multithreaded application. In my main thread I create a link list using the STL list container. The list is an doubly link list of structs and each struct contains a string* to identify the name of the struct. The string* is alloc
-
Is my iMac OSX 10.5.8 obsolete? I can't upgrade to Yosemite.
I'm advised that I require a compute with 10.6 or higher.