BBM - can neither send nor receive photos

After recently upgrading my bbm to 5.0.2.12 on my curve 8330 I can no longer send pics to messenger contacts, nor can I receive them. When I click on and email "contact support" I get a canned email back telling me to click the "contact support" button . . . . . this is driving me mad.

electronicsguy123 wrote:
i don't need to, everyone of my contacts has it. Plus every new contact/friend i've made in the last year or two has had it. maybe the apple fanbois here don't like to hear that.
I'm happy that it works for you. It may not be an option for the OP. It certainly wouldn't work for me as I have a fair number of friends with basic phones. Again, Whatsapp is only viable as a replacement for SMS if everyone you want to message is willing to download and use it. If everyone the OP knows is not wiilling to do that, they may need to resolve their existing problem.

Similar Messages

Can't send nor receive photos to/from non-iPhone users

I have Metro PCS and I have unlimited data and ever since I updated to iOS 8, I haven't been able to send picture messages to non-iPhone users. I have tried everything I've found online and nothing works. It was working PERFECTLY before we updated to iOS8! I could send picture messages to anyone without any problem. The rest of my family, who share the same family plan with me, can send pictures just fine (they're all android users). However, my sister and I, who are iPhone 5s users, can't send nor receive picture messages. Every time we try to send a pic to an android user, it immediately says not delivered. It doesn't even try to send it. And it's not a problem with my data because I can watch youtube videos with my 4g just fine. I even turn off the Wi-Fi to test it out and it works well. Does anyone know how I can fix this?

electronicsguy123 wrote:
i don't need to, everyone of my contacts has it. Plus every new contact/friend i've made in the last year or two has had it. maybe the apple fanbois here don't like to hear that.
I'm happy that it works for you. It may not be an option for the OP. It certainly wouldn't work for me as I have a fair number of friends with basic phones. Again, Whatsapp is only viable as a replacement for SMS if everyone you want to message is willing to download and use it. If everyone the OP knows is not wiilling to do that, they may need to resolve their existing problem.

I frequently receive a "connection time out" message and can neither send nor receive email.

SOMETIMES exiting and reopening Thunderbird helps; SOMETIMES frequently checking for new mail and/or hitting the send button helps -- and sometimes nothing helps, not even rebooting. My internet connection via my browser works, and I am able to open links in older emails even when I cannot send or receive.
I am using 24.6.0 with Win 7 Ultimate.

Anti virus as you are probably aware operates on many different levels. The most obvious have been closed off. Lets try the second most obvious, real time scanning.
I have no idea what you use and they all use different terminology for basically the same things, so you will have to read between the lines a bit.
You have disabled the email scanning, now create an exception in the anti virus real time scanner for your [https://support.mozilla.org/en-US/kb/profiles-tb#w_where-is-my-profile-stored Thunderbird profile] folders.
Thunderbird uses a single file per folder to store mail and the anti virus can slow things to a crawl scanning those very large files every-time something is added or removed or a folder is changed. An exception means that does not happen and the folder is only scanned when a "full system" scan is done. This does not stop memory scanning or scanning of attachments when they are opened.

I can neither send nor reply to messages from my iPhone 4. It may be since I downloaded iOS 6.0 but not sure.

I can neither send nor reply to messages from my iPhone 4. It may be since I downloaded iOS 6.0 but not sure. Any suggestions?

No, sorry, I meant emails. I can no longer compose emails or reply to emails on my iPhone -- only receive them. Any idea why? Thank you!

Could neither send nor receive emails

I could neither send nor receive emails even though I already sent the Service Books. I also contacted the network service provider and they then relayed to me that my Blackberry subscription is active.
Anybody could possibly help me out on the next steps? Thanks.

Hi and Welcome to the Community!!
I believe you have done a portion of this, but not the entire thing. Therefore, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you need to continue working with your service provider...they are responsible for delivering all service as well as formal support to you...right now, they seem to be delivering neither. Further, they have the power to escalate into BlackBerry cases that they cannot handle.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Can't send of receive photo messages on my iPhone 4

Can't send of receive photo messages on my iPhone 4

iMessage or MMS?
Make sure that MMS is "enabled" in message settings.
You need to have MMS configured and activated on your plan in order to send or receive photo messages/MMS. Confirm it from your carrier.
Once configured/activated, cellular data/3G is required to be able to send/receive MMS.
http://support.apple.com/kb/TS2755

Why can not send or receive photos by MSN (Windows Live Messenger)?

When I had the iphone 3 the app used to close receiving pics but no always,.. now I got the iphone 4 and ALWAYS close trying to send or receive a photo, I notitied the community of microsoft and they sent me to report it to this community, so I hope some answers to help me solve this problem, thanks!

That would be like Apple telling you to contact Microsoft about a problem with iTunes on your PC or with syncing your iPhone with iTunes.
As when there is a problem with a 3rd party app on your computer, you contact the app developer or owner. In this case, that would be Microsoft in regards to a problem with their Windows Messenger iOS app. Apple can't fix a problem with Microsoft's iOS app.

Opened a draft that had been saved, edited it, and now can neither send, nor delete, nor close that message. Mail program stuck there. Any idea how to get it "unstuck?"

In mail, on my iPad 2, I opened a draft message that had been saved. I edited it and want to send it. The Send and Cancel bottons are both grayed out. I can't send it, nor cancel it, nor get out of that message. Please help.

Charlie-
First I would select the contents of the message and copy it to the clipboard.
Click your Home button to get out of Mail. Then double-click the Home button. A row of recent Apps will line up along the bottom of the screen. Scroll across and look for the Mail icon. Press and hold on it until it starts to wiggle. A red minus sign will appear on each of the icons. Press the minus sign to remove Mail from the list. This should also un-hang it.
If successful, Mail should work normally, and you should be able to paste the clipboard to another new message.
If not successful, you can try resetting (rebooting) the iPad. Hold both the Home and Sleep buttons for several seconds until the Apple logo appears. Ignore the "Slide to power off" arrow. The iPad will restart after a couple of minutes.
Fred

Can't send/nor receive email

I have been unable to received/send emails for the past 6 hours. I called my ISP and we went over all the configurations and seemingly everything was up to snuff. I am able to receive/send emails if I log into the ISP website and get it from the server. This is not useful as I cannot copy my address book, nor can I use the icon in the dock. I am using version 3.6. The message I keep getting is 'the POP server “pophm.sympatico.ca” rejected the password for user .....(my email address)...'
I changed my password with the help of the technician. It seems the mail will not go from the server to my email software, and vice versa. Any suggestions anyone?

Received help required from another venue.

Just updated my iPhone 4S to ios6 and I can't send or receive photos

Message failure every time I send a photo

In email what you do is open a new message than hold your finger in the message screen where you type your message until the balloon comes up then tap on insert picture or video. In mms it is similar except you hold your finger in the text window and then tap on the arrow that points to the right.

Can neither forward nor receive emails on my ipad since this morning?

Since this morning, when I try to forward an article from my iPad, instead of the usual format I am getting a screen offering me various mail options. When I click on Google and have filled out (again), the required information, I get a message that all this is already registered. But I still can´t forward the article!
In the meantime I cannot even get into my mail!
What has happened and how to solve problem?

If the above doesn't work, you'll have to force the iPad into Recovery Mode.
Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times.

I cant send or receive photo messages after update i0s 6

I am recently made an update to my iphone 4s, after that i can't send or receive photo messages, i need to know if someone has the solution, Thanks

I have the same problem. :(( I upgraded my iPhone 4S and now I can't receive emails or send and receive texts/photos. I have checked settings to make sure MMS is on and it is. There's a two week waiting period to make an appt at 4 local apple stores. Can anyone help?? Thank you.

When I try to go to the photo gallery to choose a picture to send to my email address by using my Iphone it can't send or receive messages. Yahoo password is being asked which I have forgotten. How can I correct this?

With my my I phone as I try to choose a picture from the photo gallery to send it via email using my Iphone, I can't seem to send nor receive messages anymore. It is asking for my yahoo password. What password will that be as I have forgotten it. I know what my personal password on my yahoo address when I go to a regular laptop or desktop but with Iphone I am unable to to retrieve this password because it does not give you an option to change a password. What shall I do to correct this problem?

It's the same password. Go to settings - mail - yahoo - enter the password for your incoming and outgoing mail server.

I am getting a "not delivered" when I try to send a photo from my Ipad or iPhone via iMessage. I can receive photos in iMessage and I can send and receive photos other than with iMessage. I have tried restoring factory settings etc but no luck.

I am getting a "not delivered" when I try to send a photo from my Ipad or iPhone via iMessage. I can receive photos in iMessage and I can send and receive photos other than with iMessage. I have tried restoring factory settings etc but no luck. Is anyone else having this problem please?

I've been having this problem too, but here's the catch: originally it was only with my dad, and only sometimes. Now it's dad and husband, every time! Pix go through, via imessage, to everyone else, and they go through to dad/husband if I "send as text" after it fails.
And the other annoying thing- the blue bar will run all the way, and it will say "delivered". So I close out of imessage. When I reopen it again, the "delivered" has changed to "not delivered" with the red exclamation point. I just googled "imessage not sending photos" and founds TONS of people with the same problem, but no solutions. (I have rebooted phone, reset network settings, with no luck. I even had to backup/delete/restore my whole phone the other day for a different reason, and hoped that would fix it, but now it won't send to my dad OR my husband (who is on not just the same carrier, but the same family plan as me)

Why can't my iPhone 5 send or receive photos from non iPhone users?

Why can't my iPhone 5 send or receive photos from non iPhone users?

Hello GoldenStarZ,
Thanks for using Apple Support Communities.
From your post I see that you're unable to send picture messages to non-iOS devices. These messages are called MMS, and in order to troubleshoot the issue please follow the steps in the article below.
If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support
Take care,
Alex H.

BBM - can neither send nor receive photos

Similar Messages

Maybe you are looking for