BBM can't receive message or auth request from contact

Hi,
It seems like my bbm is not working for messages beteween my friend and I overseas.
I can send him bbm messages, it says sent and delivered. He can see my messages.
He would send me bbm messages, on his end it will say sent and delivered; but I don't see any of his responses.
We tried Compose PIN to send each other messages from there. I sent him a message through COMPOSE PIN, it sent through. He tried to send me a message through COMPOSE PIN, it was bounced back.
We have also tried unisntalling and reinstalling bbm; we also tried deleting and readding each other. Also - everytime we add each other, we fall to the pending authorization list even after we clicked accepted.
Any clue why? My carrier is saying it is not my problem because I can clearly send messages to everyone else, and I can send COMPOSE PIN to this friend too.
thanks!

Check whether the firewall setting is preventing you is doing so. Go to Options -> Security Options -> Firewall -> uncheck PIN Messages (or any other settings).
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