BBm contacts

Hello,
I have 2 blackberry mobiles ( Torch, Curve) and both of the mobiles were on the same BB ID. About a few days ago I have update my BBM on both mobiles to 7th version. Before updating my BBM I made a back up of my contacts on my media card and also with BBM Protect.  After the update of the BBM, a message appeared on the screen to ask me" if I wanted to switch the device?". So I clicked  Cancel, the message came continuously and couldnt go on my messenger, so than i clicked switch device. So after that the contacts of my curve came on my Torch and the ones on my Torch I didnt see anymore, so I tried to restore my contacts with BB Protect. After restoring with BB Protect I see that I have found some of the contacts but not all of them. I also wanted to restore my contacts from within BBM self, but i see there is no option to do that in BBM 7.0. Cause had made also a back up of my contacts on my media card. My Questions are now: 1. Is there a other option to restore all of my contacts??
2. is there a option to downgrade my BBM 7 to BBM 6 or 5, so that I can restore my contacts from my media card??
3. What do you think happened with my back up on my BBM Protect??? Because restoring from BBM Protect didnt help..

Hello Radj and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having an issue with your BBM Contacts.
BBM 7 now links contacts to the BlackBerry ID. Seeing as you have two active devices, you will need to use two separate BlackBerry IDs on each device. 
Using another email account, go to www.blackberry.com/blackberryid to create a new Id for the second device.  Once you have the new ID created, you will need to back up the device and then perform a Security Wipe as shown in KB14058
After the wipe completes, log in to your BBM with the new BlackBerry ID then restore your data. 
You may need to re-invite some of the contacts on the device as they have been linked to the other BlackBerry ID.
Let me know if you're able to sort your BBM contacts issue.
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
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    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
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    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • BBM contacts lost after updating software, even though everything else was saved

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    Prince
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Over 1100+ BBM Contacts PIN Missing when upgrading from 9780 to Z10

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    Hi and Welcome to the Community!
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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • My bbm contacts won't be restored. why is that?

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    ------=_Part_2_889460766.1373891020061
    Content-Type: text/plain
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    Hey jamilabdr,
    Welcome to the BlackBerry Support Community Forums.
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    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • Torch update removed all bbm contacts..

    Hey there!
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    Hi and Welcome to the Community!
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    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • BB ID Can't Restore BBM contact on Z10

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    Hello ErwinEdward and welcome to the BlackBerry Support Community Forums.
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    Thanks!
    -HMthePirate
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Help! I can not find my BBM Contacts from my Blackberry Backup.

    Hello guys, thanks for checking, i need help.
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