BBM, emails not working through wifi

My BB Torch 9800 has stopped being able to use BBM, emails and a couple more apps through my wifi conection. I am in an area where ther is no network signal, so this service is very essential for me. The internet browser on the phone works ok, and some apps work ok (whats app,facebook). I have been onto O2 and they say evertyhing looks fine at their end, and nothing has accidentally been switched off. My wifes phone (BB Storm with T-Mobile) is still working with BBM ok. Please help

Trebor_Lien wrote:
My wifes phone (BB Storm with T-Mobile) is still working with BBM ok. Please help
Is she also connecting soley over WiFi with no mobile network?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

9320 BBM and Email not working on wifi with valid data subscrition

Hi!
Please I need your help.
My phone is a blackberry curve 9320. I have a valid data plan back home in my country that expires 7th July 2013. While abroad I intended to wifi for BBM. However, this has not been possible for though connected to wifi BBM and my email do not work. Other applications namely facebook and whatsapp work very well. I am also able to get on the internet. Please urgent help needed.

I believe there is a problem at RIM at the BIS data level I have reported it to my network operator and they tell me they are dealing with Blackberry with the issue. Suggest you report it to your operator as well the more report the problem hopefully the quicked it will get fied.

BBM isn't working through wifi

Before i went on holiday my bbm worked through my wifi. i turned off my network signal because we were abroud but i could still use bbm through the wifi at the house. Now we have come back, my phone connects to the wifi but bbm wont work through it. All my other apps that use the wifi work, just not bbm (please help soon, i get no signal at home)

FIRST, Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BBM/Email not working on unlocked Torch

I have a 2+ years old BB 9800 and just brought it to Colombia and unlocked it. Before unlocking it, whenever I brought it to Colombia I just kept it at home and used it for BBM, email and WhatsApp. I turned off data services when roaming and used my wifi network for all that to avoid roaming data charges.
Today I unlocked it to use it with a Claro SIM card. I was surprised to find out that while I DID have signal and was able to use my wifi internet with my old settings (data off while roaming, even with data just simply off) and I was able to use the wifi network to use the browser, App World, facebook, WhatsApp, etc, I was not able to use BBM, nor was I able to re-set up my email accounts, which I had deleted before unlocking the device.
Interestingly, when it tried to sync the facebook app (working perfectly) with the BBM, it said it was not able to do so since my radio was off (and it was always on, I even turned data services on always, and it did not work then).
I thought this problem was just with the Claro SIM card (granted I was able to text and call from it as a Claro prepaid customer) so I put the AT&T SIM card back in, and the problem persisted.
I should also add that while I am able to use the browser, the automatic search is disabled. For example, if i type in keywords it uses it as an internet address and replaces the space for a period, so I have to go to google.com or another search engine for a search.
Is there anything I can do to recover my BBM (pretty much the only reason why I havent switched to iPhone) and my email?

Also, I have done the battery pull a few times, and I still can't use BBM or enter email settings. I CAN enter BBM, I just cannot send messages (red clock) or receive any, nor can I invite or receive invitations.

BBM, email not working on the new network

Hi!
I was using Vodaphone earlier, and all the function of my Blackberry were running perfectly. I could use my BBM, my email etc etc.
Only recently I shifted to the US and took H2O sim card.( H2O uses AT&T towers.) My monthly plan gives me 500MB data free. Though I am able to use the internet (that too only through Opera Mini broswer) , my BBM, and my blackberry Email client are just not working. (I have to access my emails through an internet browser)
I must have called up the H2O customer care service at least 10 times asking for the right configuration etc..but I have recieved no help from them at all. They keep transfering the call..and never respond.
I hope i would some help/answers here.
Thanks

That is correct.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

My bbm is not working over wifi connection.

Hey, I just bought blackberry z10 in kuwait and my carrier is Viva , and i tried to connect the bbm over wifi it's not work for viva router ONLY !!! I dont know where is the problem !! but when I try to connect on other wifi it's work and looking fine
By the way, when I connect my z10 on viva router the internet and the browser it's connect BUT only BBM !!!
i really become confused !! HELP ME
PLEASE IF ANY ONE KNOW HOW TO SOLVE IT INFORME ME !!!!
THANKS

First of all thanks to replay my massege
second. I'm the one who work in viva's carrier IT and the router is looking fine !! nothing wrong with it
on my ipohne i have viva line and when i turn on the hotspot and connect my z10 with my iphone's hotspot it's work !!!!!!!!!!!! only with the router !!
is there any spicial thing to do with the setting on the router
BY THE WAY , my router is mobile wifi !! form Huawei
PLEASE PLEASE HELP !!!
SORRY if there any spelling mistakes because English is my second languages

HT4628 MacMini internet not working through wifi

I moved my Mac mini server (running snow leopard server) to another location, and I tried to connect to Internet through the wifi.
I have other devices connected to internet through my time capsule (MacBook, iPhone, iPad).
My Mac mini is well connected to the time capsule (I can exchange files between my Mac mini & MacBook).
So I don't understand why I cannot connect to the Internet from my Mac mini??? It used to be connected through Ethernet.
Thanks for your help, it's driving me crazy !!!

I have been around the forums.
Is this related to 10.6.8? I have tried all th fix i have seen, but not working.
Should upgrading to mountain lion solve it?
Thanks

Push email not working through iCloud?

I have an iphone 4 with iCloud setup on both my iPad and the iPhone.
Have been using iCloud email since it was released and have used it on Push email which has been working great!
For the past week on and off, it has not been working, I suddenly open the Mail app and I get a bunch of unread emails! I am aware that apple has had to suspend its Push email in Germany, but was not aware of anywhere else (I am in the UK.)
Anyone else having these problems, or is it an Apple Support job? Have tried adding/deleting the icloud email etc, no changes...
Cheers

I'm from Germany. I've the same problem. Push is not working. I guess it's because of the Motorola patent trouble... Goggle told me. Really annoying! Do u still have the problem? Found a solution?

Email not working with wifi connection?

We have a Macbook, 2 iPhones and 2 iPads. We use an Apple Time Capsule as our router. Just recently my husband cannot connect wirelessly from home to his work email with wifi, but it works with 3G? Mine works fine.

There was an issue with messaging in the original software on the C3, so make sure that you are up-to-date. To check your software version try *#0000#
Latest software release for Nokia C3-00 is 08.63
Your service provider may not have the latest nokia version available, but make sure you have the most recent you can get.
Menu > Settings > Phone> Phone Updates > Downl. phone software

Email not working through SBO Mailer

Hi experts ,
There is this fresh SBO 9.0 PL 06 Installation and we have configured sbo mailer .
When i tried to send email through manager Login , we can able to send emails and whereas if we try to send email through another user we are not able to send email through sbo mailer.
This is the message truncated in event viewer :
Error Description :
The description for Event ID 62 from source SBOMail cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Failed to send the mail message, please make sure that all mail addresses are valid.
The specified resource type cannot be found in the image file
I have verified the email id also its a valid email.
But when i have assigned the email which was configured in sbo mailer to other users in user set up we can able to send email.
Any help would be appreciated guys .!!
Regards,
Vamsi

Hi,
Please refer thread http://scn.sap.com/thread/3591918
Thanks & Regards,
Nagarajan

Bbm not working over wifi out of country. Same with email.

I am in the us and have turned off my data and mobile network and enabled wifi only. I was able to use bbm and email no problem over wifi but all of a sudden even though I'm fully connected to wifi with good signal, my bbm is not working at all and I'm. Not receiving emails. Please help!

The BlackBerry servers in Europe have been experiencing some problems over the last couple of days. That's why you've been unable to connect to any of the BlackBerry services.
Glad I could clear things up for you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

BBM not working with WiFi

Hello friends..I recently bought Z10. With WiFi I am able to use FB, Whatsapp, BB App World But unable to use BBM messenger..Please suggest a solution..I have updated the OS to 10.2

Good day
Welcome to BB forums
It has to be your service provider issue, if BBM & everything else works on WIFI you need to have them look at the matter again!
Want to contract me? You can follow me on Twitter @RobGambino
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Torch 9800 my email wont work via wifi

I have just sync my new torch from my old bold. All info transfered perfectly including my 2 email accounts.
I have the misfortune of living in a 2G only area on remote Island. SMS, phone calls and wifi only. I had my old Bold working through wifi hot spots onto my gmail account and it was sending and receiving emails just fine but the torch just keeps saying 'activation failed. A service connection is unavailable' each time I try to activate the account.
Seems as though it wont work through wifi, i can surf the net with no problems
Any Ideas?
Solved!
Go to Solution.

Turn off the WiFi connection, and go to an area where you have a clear 2G connection (EDGE) and do the following:
On your BlackBerry device, go to:
1. Options > Advanced > Host Routing Table > Menu > Register.
2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
Then, this should install the required Service Books to the Torch, and you should be able to perform all data services over WiFi as you have been in the past.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Share photos by email not working. Brings up grayed out check box? Want to share photos thru Entourage.

Share photos by email not working in Photos Version 1.0 (209.52.0) on a Macbook Pro 17" Yosemite 10.10.3. Brings up grayed out check box? Want to share photos thru MS Entourage for Mac 2008 Ver. 12.3.6 Thanks!

@Naiks, having suffered through unsuccessful synching attempts for Calendar and Contacts myself, l would suggest you try the following:
UNINSTALL iCloud control panel from your PC. Seems silly, but do it.
Go into Outlook, and look at the very top menu. Click FILE, then ACCOUNT SETTINGS, then click the popup box.
You will see a list of all your email accounts. Make sure that ONE of them has a checkmark against it. If not, select the account your want as your default, and click "set as default.
Exit out of Outlook and reboot your machine.
Now reinstall iCloud, check CALENDAR and CONTACTS, and do as instructed when prompted.
Reboot for good luck and now launch OUTLOOK. All that remains is to locate your iCloud Contacts and Calendar files, and make them your default.
IMPORTANT: Don't panic if you can't find your contacts -- they're there. Click CONTACTS and you'll see you have several available contact files. Locate the one label "iCloud" in grey type. Right-click on it, select PROPERTIES, then click the Outlook Address Book tab. Check the box that says something like "Make this my default Outlook Address Book." Keep clicking "apply" and "okay" until you've exited out of the dialog box maze.
You may have to do something similar with your Calendar files. I dd not, but if you need to, do it.
Everything should now sync pretty seamlessly.
I didn't have the exact same problem as you, but my dilemma was close enough. Good luck!
Arthur P. Johnson

C3-00 Mail is not working with Wifi

I have Nokia C3-00, Its good set but the problem appeared when i tried to use my office Wifi connection in my mobile. Email and communities are not working with Wifi while messenger and browsing is very good with Wifi. However i have used Mail option (gmail, hotmail, yahoo) with my mobile GPRS connection that is working fine but not with Wifi. GPRS is very costly and i want to use office Wifi with my mobile to use email application. Please help me out. Thanks Adnan

There was an issue with messaging in the original software on the C3, so make sure that you are up-to-date. To check your software version try *#0000#
Latest software release for Nokia C3-00 is 08.63
Your service provider may not have the latest nokia version available, but make sure you have the most recent you can get.
Menu > Settings > Phone> Phone Updates > Downl. phone software

BBM, emails not working through wifi

Similar Messages

Maybe you are looking for