BBM Error, messages not sending - please please please help

Hi
My friend has a Q10 and I recently got a Z30. Initially there were no problems in using BBM, but lately my friend has been unable to send BBM messages to me - we're tried deleting each other's contacts and re-adding them, but it's resulted in her being able to see my messages but not able to reply them (they have a red cross).
However, she is able to reply and chat with other friends over BBM as normal.
Could anybody please advise?
Thanks!
Scc

Hello justjames194
Welcome to the Community
Please restart the phone by removing and placing the battery back while the device is ON. This process fixes the application modules in it without losing any data stored. Let us know if you still experience the issue after this.
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

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