BBM icon not on phone

Hi. I was using my messenger and my phone hung. i removed the battery and restarted my phone. on restarting, the bbm icon was missing and i'm unable to find it anywhere on the phone. i tried downloading it again but the option is not avialable as it is showing as installed. how do i solve this???

Pls reinstall BBM through Application World

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BBM Icon missing from my phone desktop

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Let's make sure you have the proper service books loaded.
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Welcome to the BlackBerry Support Community.
Thank you for your question regarding your missing BBM icon.
The following article will assist you regarding your missing BBM icon: http://bbry.lv/UzPueo
Let us know if this helps.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
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Help! I tried upgrading to bbm 6.2 using app world. However after upgrade, the phone rebooted and I cleared event log using ALT+LGLG. I could not find the bbm icon. I can see its installed via Options>Applications, but I can't find the icon. I have checked all folders and made sure that its not hidden. To no avail. Pls any solutions that would not make me loose my bbm contacts!

on any screen, press the BlackBerry Menu key for about two seconds.
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1. On your homescreen, press the Menu key > SHOW ALL, so that SHOW ALL is checked.
2. Look in EACH folder on your device... Applications, Instant Messengers, Downloads, etc.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Bbm icon and service

hi
i have a bb 9800 with o2 i seem to have lost my bbm icon and cant recieve message or send any
help plz
liz x

You can do one of two things.
1 - Open BlackBerry Desktop Software on your PC. Plug your phone in, wait for it to be recognized, then click Applications in the software. Put a checkmark beside BBM and click Apply to load it.
2 - From your phone's browser, type www.blackberry.com/messenger to load it to your phone.
Before doing any of that, make sure you just haven't hidden it by accident. While on your homescreen, press the menu key and select Unhide All or Show All if they're available. If not, follow my instructions above.
I hope that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

BBM icon not on phone

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