BBM messages not delivering

Question

I have a Z10, All day long my BBM messages have been sent from my phone, but they aren't delivering. They just stay as a checkmark for ever. I have sent to many different people, and none of them receive my messages. Their messages, however, get deliverd to my phone, but on their end it doesn't show that I read them. My phone is 8 days old, and I have contacted Bell about it, and they say that everything on their end is fine. I have done battery pulls, I had an update available for BBM, so I installed that, and still nothing works.
Any suggestions?

Answer 1

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive
2)  Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should re-contact your mobile service provider for formal support...but this time don't let them fob you off. You pay them for your services, and they are not delivering them to you. If they cannot resolve the issue, then need to escalate your case up to BB for enhanced formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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