BBM Messages not transfering

Have a BB Torch Bridged to 16gb Playbook. BBM messages are suddenly not transferring to the playbook although the message icon appears on the PB. I have restarted both devices and installed and uninstalled BB Bridgon Torch to no avail. Any suggestions?

Hey ctc4793,
Welcome to the BlackBerry® Support Community Forums.
What version of BlackBerry Messenger do you have installed on the BlackBerry smartphone? And what software version are you using on the BlackBerry PlayBook tablet?
Thank you.
-HB
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Similar Messages

BBM messages not delivering

I have a Z10, All day long my BBM messages have been sent from my phone, but they aren't delivering. They just stay as a checkmark for ever. I have sent to many different people, and none of them receive my messages. Their messages, however, get deliverd to my phone, but on their end it doesn't show that I read them. My phone is 8 days old, and I have contacted Bell about it, and they say that everything on their end is fine. I have done battery pulls, I had an update available for BBM, so I installed that, and still nothing works.
Any suggestions?

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive
2) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should re-contact your mobile service provider for formal support...but this time don't let them fob you off. You pay them for your services, and they are not delivering them to you. If they cannot resolve the issue, then need to escalate your case up to BB for enhanced formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Help! BBM messages not sending

None of my BBM messages are sending, but I can receive some messages from other people. This started yesterday and I have no idea why this is happening.
If it's relevant, I live in Ontario Canada

Hello justjames194
Welcome to the Community
Please restart the phone by removing and placing the battery back while the device is ON. This process fixes the application modules in it without losing any data stored. Let us know if you still experience the issue after this.
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

Error Message: Data from Business Add-In ME_PROCESS_PO_CUST not transferred

Hi All,
I have done a BADI implementation for ME_PROCESS_PO_CUST and when I try to convert a PR to PO using ME59N in ECC u2013 AFS System I am getting below error message.
Data from Business Add-In ME_PROCESS_PO_CUST not transferred.
I am trying to populate certain PO fields ( ekko and ekpo ) from PR fields. But the above error occurs when I update the Ex Factory Date manual that is EKPO-J_3AEXFCM.
I am updating this in the method PROCESS_ITEM and what I found while debugging is in the class CL_PO_HEADER_HANDLE_MM, in the implementation of IF_FLUSH_TRANSPORT_MM~START, the contents of field u2018my_iteration_countu2019 keeps increasing and becomes 10 and raises this error.
I read few of the related questions raised by others in this forum and understood that this can happen if I try to change the field that is disabled ( greyed) in ME22N. But this field that I am talking about is enabled.
I also tried to move my code of populating the field EKPO-J_3AEXFCM from the PROCESS_ITEM to the enhancement point just above the user exit EXIT_SAPMMO6E_018 but still it doesnu2019t resolve the error.
(We donu2019t want to use User Exit and hence we are trying with BADIs or enhancement point.)
Can anyone please help me with this. I also found an OSS note 1334046 but not sure if that can resolve my issue.
Thanks in advance.
Ameesha.

Hi Ameesha,
i think u need to implement the BADI ME_PROCESS_PO_CUST in SPRO settings.
SPRO>Purchasing>Business Add-in Purchasing-->BAdI: Enhance Processing of Enjoy Purchase Order
try this once.
All check this link.
[Error Message: Data from Business Add-In ME_PROCESS_PO_CUST not transferred;
Hope it helps.
Regards,
Raj

Why can't i add playlists to my iPhone from my mac while they are connected? I keep getting the following message "some items (meaning all of them) were not transferred because iTunes match is enabled." This is incredibly frustrating.

I keep getting the following message "some items (meaning all of them) were not transferred because iTunes match is enabled." when I try to drag and drop a playlist, song, or album to my iPhone. This was NEVER a problem before iTunes match or the last iOS update. So what is the deal? Why can't i just add music to my phone from the mac? There is space on the phone. The only way I have found to get the music i want to the phone is to have it download from the phone. This is not something i want to have to do: go through and manually add every album and recreate a playlist on the phone when its there on the mac. And, even more irritating, since the new update, when the phone is plugged into the mac i can't actually view from the mac what music is on the phone. This is incredibly frustrating and any help would be much appreciated in managing my music libraries for each device.

Hi,
You cannot manually manage music with match turned on on your iOS device. If you want to manage music manually, you will need to turn off match on your iPhone.
Jim

HT1390 I can't transfer a rented movie from my iMac to my iPad. It get the following error message- the rental could not be transferred to the iPad because it has already been transferred to another computer or device. I have not transferred it to anywher

I can't transfer a rented movie from my iMac to my iPad. It get the following error message- the rental could not be transferred to the iPad because it has already been transferred to another computer or device. I have not transferred it to anywhere device.

Is the computer connected to the the internet?

BBM Error, messages not sending - please please please help

Hi
My friend has a Q10 and I recently got a Z30. Initially there were no problems in using BBM, but lately my friend has been unable to send BBM messages to me - we're tried deleting each other's contacts and re-adding them, but it's resulted in her being able to see my messages but not able to reply them (they have a red cross).
However, she is able to reply and chat with other friends over BBM as normal.
Could anybody please advise?
Thanks!
Scc

Hello justjames194
Welcome to the Community
Please restart the phone by removing and placing the battery back while the device is ON. This process fixes the application modules in it without losing any data stored. Let us know if you still experience the issue after this.
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

Not receiving sms texts and cant open BBM messages!!! PLEASE HELP

I am not receiving SMS texts although I know people have been sending them to me. I've had friends text me to see and they dont come through. I am also receiving BBM messages but cannot open them in my messenger! I really only communicate via these two means and really need help! I hate the people at the Sprint store and DO NOT want to have to go there...again.

Read this: http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...
And this: http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...
Additional links to read:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15345&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14320&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14213&sliceId=SAL_Public&command=show&forwa...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Not recieving bbm messages

Hey I have been having problems with my bbm, I'm not recieving any bbm messages and can't send them either. The only way I can send and recieve is through wifi please help I have been battling since last night

Hi and Welcome to the Community!!
With your WiFi radio OFF and a strong signal from your carrier data network, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Messages are not transferring from PI to SRM

Hi,
Here the land scape is ECC -PI-SRM, The messages transfer to ECC TO PI, But messages not transfer from PI-SRM ,the scenarios are Idoc-idoc & Idoc -proxy ,Here all RFC connections are working fine, . In SRM side - T-code sldcheck getting the error - function call returned exception code 3, and in SPROXY T-CODE - ESR components are not displaying, could please provide help .
Regards,
seetharam.

Hi M Joshi ,
Please check the below :
1) One RFC of type H to point to PI with all the details.
2) Define the role of the business system in the server that you want to see(Sxmb_Adm)
3)Connection between Business System and System Landscape Directory.
3a)RFC destination LCRSAPRFC of type T for SLD connection.
3b)RFC destination SAPSLDAPI of type T for SLD connection.
4)Maintain the SAP J2EE Connection parameters for LCRSAPRFC and SAPSLDAPI in SAP J2EE Engine
5)Maintain SLD access details in Transaction SLDAPICUST.
Please refer the section 1.3.1, 1.3.2, 1.3.3 and 1.3.4 in the document(as linked provided below)
SLDAPICUST should point to the SLD host server. If you have a central SLD installed on the Dev server, then it is ok that it is using the host and port of the Dev server.
PIAPPLUSER is the normal user that is used in trx SLDAPICUST (the user must have the role SAP_XI_APPL_SERV_USER).
'Lastly, will the gateway Server of SAPSLDAPI and LCRSAPRFC will be the same for both DEV and QAs systems in XI?'
For proxy configuration, refer the following link:
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/e0ac1a33-debf-2c10-45bf-fb19f6e15649?QuickLink=index&overridelayout=true
you can also check the assignment between the Business System , technical system and the software component versions in the SLD.A object would only be visible in the SPROXY of an Applicaion system if the corresponding SCWV is installed on the business system.
To add :
Go to the landscape view in the SLD.
Select the Technical System Link
Search your Technical system as Application system
Click on the same
A tabbed screen appears in the bottom.
Go to installed software tab.
Click ADD NEW PRODUCT
Add your product here.
Also check the business System assignment in the similar way.

HELP - BBM does not work on Playbook (Bridged)

Hi Folks,
Looked into other threads but all problems seem to be related to older versions.
I am new to the whole Blackberry Lifestyle.
Currently own, Playbook (wireless) and Torch 9860 for about two weeks - enjoying them independently.
ANY HELP would be appreciated.
Just tried the Bridge function but the BBM does not work.
It is funny cause my Playbook does get a notification for any BBM I receive, the remote works, the contacts can be seen on playbook but when I click on BBM notification it I get a message "Your Version of Blackberry Messenger is not compatible with Blackberry Bridge. Download the latest version of BBM to use it on your playbook.
I did what I normally do - googled it. Found out the specs and I do have all updated apps.
On my 9860 I have
7.1.0 System
Bridge 2.0.0.35
BBM 6.1.0.55
This is not linked to BES or anything - purely personal.
I have already restarted my phone and playbook with no luck.
I am new, so not sure of the difference between stuff like hard set, shutdown etc etc or other technical terms - so would appreciate if you assume that I am a complete dummy.

Hi playbookfun and welcome to the BlackBerry Support Community Forums!
Have you tried updating to the latest version of BBM™? If not, I would recommend trying that by going to www.blackbery.com/bbm from your BlackBerry® Browser.
Thanks.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Goods Receipt not transferred to the Backend System R/3

We are currently using BBPCRM4.0 & SAP R/3 4.7 (extended scenario)
For a particular Purchase Order which has a material number, We cannot transfer GR to the Backend System R/3 successfully.(The shopping cart of unsuccessfully transferred GR is created by using material)
When I check R/3 using WE05, I can find the message "The plant data of the material G09002202 is locked by the user MRP_RFC". This must be the reason why GR is not transferred successfully to the Backend System, but I do not know what this message mean.(As you see, MRP_RFC is the user name that connects SRM and R/3. + That moment the material is not locked by any user in R/3)
If we try to create the GR document again in SRM, the message "Item is already being processed" is shown, so cannot make BUS2203 Docs.
To sort out this, we remove the GR Transfer Error Information in
BBP_DOCUMENT_TAB.
After removing the information of this error in BBP_DOCUMENT_TAB, surprisingly we can make GR successfully.
Weird!.
Only for a particular PO which has a material, but not everytime.
Sometimes this problem happens.
At the first time, it doesn't work, but after removing the data from BBP_DOCUMENT_TAB, when we try GR again it works.
Could you help me why this symptom happends..?
Edited by: Hyangsook Moon on Feb 28, 2008 6:44 AM

Hi Hyangsook Moon,
The system is allowing you to create Confirmation again in SRM because the status is not yet updated in SRM since the G.R is not created in the backend successfully.
Since the confirmation is created in SRM and could not able to create G.R in R/3 through IDOC the system is giving you message as " Document is being processed".
So the system is allowing you to create confirmation again once you delete the table entry.
Hope this makes you more clear.Clarifications are welcome.
Award points for helpful answers.
Rgds,
Teja

Price from MDM is not transferred to shopping cart in EBP

Hi all,
we are implementing MDM 2.0/SP2 for SRM. Actually the catalog content is fully available, the only problem is that I don't get the price from catalog into shopping cart via OCI. When I browse through catalog coming from EBP every price in MDM-shopping cart (WEB UI) is displayed correctly. When I transfer the articles from MDM-shopping cart to EBP every field is transferred correctly except price. When I test with Fiddler I also don't see price coming in, and I also don't see any system message in system log SLG1 of EBP.
These are my settings:
Price in MDM data manger like:
     Price Information: 1| |AVL Graz|12.14| Euro
OCI:
NEW_ITEM-PRICE            Price Information -Amount (not transferred)
NEW_ITEM-CURRENCY    Price Information - Currency (transferred correctly)
NEW_ITEM-PRICEUNIT     Price Information - Price Base Quantity (transferred correctly)
Did you guys have a similar problem before?
Best Regards Thomas

Hey Thomas,
As specified by u can see items with their prices in the Data Manager as well as in the Shopping cart but not on EBP side.
These were the settings u had specified:
OCI Mappings:
NEW_ITEM-PRICE Price Information -Amount (not transferred)
NEW_ITEM-CURRENCY Price Information - Currency (transferred correctly)
NEW_ITEM-PRICEUNIT Price Information - Price Base Quantity (transferred correctly)
Please do check wether the items which u r purchasing is having all the values populated.
Bcoz as given u havnt specified Orderunit field and Minimum Quantity UOM.
As per my understanding to purchase any item, and take it onto the EBP side with its price the Orderunit field must be populated with Unit of Measure.
After inserting values in Order unit and Minimum Quantity UOM then go and check wether its price is taken from the Shopping cart to the EBP.
Please check it will work
Do let me know
Hope dis helps u
Regards Tejas...............

Services not transferred to CO

Hi All,
I'm an FI/CO consultant working in an organisation using IS-H and am learning on the job so apologies if this is an obvious question.
at month end we run transaction NCo1 in order to transfer the services which have been performed on cases over to the case based orders in CO. the output log of NCO1 shows some entries where there is no receiver order reference, and the activity is not charged to the case as expected. There are no messages in the error log for these cases so I am struggling to understand why the activity is not transferred to CO.
In the attached file is a screenshot showing the output from NCO1 with two ISH cases.
MANC004475 is linked to a receiver order in the case master data, but in NCO1 there is no receiver order and no services / activity is transferred to the case based order in CO.
MANC004476 is also linked to a receiver order in the case master data, and has receiver orders in the output of NCO1. Services and activity are transferred over to CO correctly.
Any tips or advise would be very welcome.
Many thanks for your time
Phil

Hi Phil,
I was trying to understand what the error is, however I require more data to conclude something. But anyway here are just my thoughts which might help you (I hope so):
1. I would compare the CO order data which you can see in the case MANC004475 with the CO order MANC004476 data, whether there is a difference or not;
2. There is no a cost center associated with the requesting department MAN_PHY according to the attachment. Indeed there is no either for the second case, what makes me thinking there is a customer solution (in other words Z) in your system, because to the best of my knowledge you require to maintain a mapping between you organizational units in IS-H and cost centers in CO.
If you want you can email me on [email protected]
Regards,
Alex

AutoAttendant not transferring calls in CUE 8.6 to CME 9.1

**Issue is calls are not transferring once extension or directory is pressed on the phone.
I upgraded our 2811 CME 7.1/CUE 7.0 router to 2911 15.2 CME 9.1/CUE8.6. It has CME and V/k9 license enabled. I uploaded the configuration used on the 2811 to the 2911. I added the ip addresses in the ip trusted list. Calls come in and out if I point the translation list to the phone and not to the auto attendant pilot number. Incase if it was toll fraud issue I disabled it but still a no go.
Everything worked fine on the 2811. I can't understand why it would not work on the 2911 15.2. Has anyone had any issues when upgrading from 12.4 to 15.x with auto attendant not transferring calls?
I ran a trace on the Cue when placed a call to extension 114:
20.10.10.1- CME interface address
20.10.10.5- CUE interface address
659 09/12 11:43:39.418 ACCN SIPS 0 Call.transferFailed(114, RESOURCE_NOT_ACKNOWLEDGING) SIPCallContact[id=33,type=Cisco SIP Call,implId=5738D3Dse-20-10-10-5# [email protected],active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US

Ok I'm starting to think its a dtmf issue. I checked to see if I call from internal to the AA and dial an extension if it works but the same issue. I ran the debug voip ccapi inout and I see consume mask is not set. What would that indicate? Could that be the problem?
This is right when I dialed extension 114
2811-TEST#
001288: Sep 16 14:59:22.870: //55/D62BA3D180C8/CCAPI/cc_api_call_digit_begin:
   Consume mask is not set. Relaying Digit 1 to dstCallId 0x38
001289: Sep 16 14:59:22.870: //55/D62BA3D180C8/CCAPI/cc_relay_digit_begin_for_3way_conference:
   Check DTMF relay digit begin for 3way conf
001290: Sep 16 14:59:22.870: //55/D62BA3D180C8/CCAPI/cc_api_call_digit_end:
   Consume mask is not set. Relaying Digit 1 to dstCallId 0x38
001291: Sep 16 14:59:22.870: //55/D62BA3D180C8/CCAPI/cc_relay_digit_end_for_3way_conference:
   Check DTMF relay digit end for 3way conf
001292: Sep 16 14:59:23.194: //55/D62BA3D180C8/CCAPI/cc_api_call_digit_begin:
   Consume mask is not set. Relaying Digit 1 to dstCallId 0x38
001293: Sep 16 14:59:23.194: //55/D62BA3D180C8/CCAPI/cc_relay_digit_begin_for_3way_conference:
   Check DTMF relay digit begin for 3way conf
001294: Sep 16 14:59:23.194: //55/D62BA3D180C8/CCAPI/cc_api_call_digit_end:
   Consume mask is not set. Relaying Digit 1 to dstCallId 0x38
001295: Sep 16 14:59:23.198: //55/D62BA3D180C8/CCAPI/cc_relay_digit_end_for_3way_conference:
   Check DTMF relay digit end for 3way conf
001296: Sep 16 14:59:23.614: //55/D62BA3D180C8/CCAPI/cc_api_call_digit_begin:
   Consume mask is not set. Relaying Digit 4 to dstCallId 0x38
2811-TEST#
001297: Sep 16 14:59:23.614: //55/D62BA3D180C8/CCAPI/cc_relay_digit_begin_for_3way_conference:
   Check DTMF relay digit begin for 3way conf
001298: Sep 16 14:59:23.618: //55/D62BA3D180C8/CCAPI/cc_api_call_digit_end:
   Consume mask is not set. Relaying Digit 4 to dstCallId 0x38
001299: Sep 16 14:59:23.618: //55/D62BA3D180C8/CCAPI/cc_relay_digit_end_for_3way_conference:
   Check DTMF relay digit end for 3way conf
2811-TEST#
At this point theres silence on the phone I see this message:
2811-TEST#
001300: Sep 16 14:59:28.914: //55/D62BA3D180C8/CCAPI/ccGenerateToneInfo:
   Stop Tone On Digit=FALSE, Tone=Null,
   Tone Direction=Sum Network, Params=0x0, Call Id=55
001301: Sep 16 14:59:28.918: //56/D62BA3D180C8/CCAPI/cc_api_call_feature:
   Feature Type=50, Interface=0x49FC2B80, Call Id=56
2811-TEST#
2811-TEST#
At this point I get the message "the phone number you are trying to reach" then the call disconnects
2811-TEST#
001242: Sep 16 14:48:57.719: %VOICE_IEC-3-GW: SIP: Internal Error (ACK wait timeout): IEC=1.1.129.7.67.0 on callID 52 GUID=5D21AC143CE711E480BCEEC6B624839
Also I checked show voice iec description:
2811-TEST#show voice iec description 1.1.129.7.67.0
    IEC Version: 1
    Entity: 1 (Gateway)
    Category: 129 (Call setup timeout)
    Subsystem: 7 (SIP)
    Error: 67 (ACK wait timeout)
    Diagnostic Code: 0
2811-TEST#

BBM Messages not transfering

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