BBM needs to improve BBM features for BB users.

As my username says, I am a diehard blackberry user. While everyone jumped ship to android, I stayed. I loved my curve and when it began to speak in tongues (ie. type gibberish, open and close programmes on its own, flip between screens) instead of switching to nokia as my rogers plan covered I paitiently waited for the white Q10. I still love my Q10. I still feel that BlackBerry makes great products that are both functional and durable. However my issue with Blackberry is in how they treat loyal customers. While all my friends got Galaxy phones... I stayed with my Q10. When BlackBerry launched the bbm4all campaign... I urged all my friends to get it despite the initial glitches... and now I'm getting frustrated. Despite being loyal and owning a BB, doing my part to help a local company...I get ads and am unable to use timed messages or message retraction, I am unable to create a custom PIN. I get constant reminders to rate BBM but my opinion on BBM gets worse when I get a a corporation ad in the form of a BBM invite. Despite having a BB and being a loyal BB user since the Research in Motion days... why must I pay monthly to get access to features like message retraction that up until the OS update I had for free? I am a student, I do not use BB for its security, I use my phone for texting, BBMing, taking photos, checking the weather and occasionally playing Magic: Realms... I love my Q10 for the physical keyboard and sleek design... however why does blackberry treat BB users and non-BB users as equal? Apart from the physical keyboard and the security, what makes BB special? BBM used to be a huge selling point for me, when they opened it to everyone BB got less special but I thought that they would keep the BBM that BBs use as an upgraded version to the BBM released for apple and android. I assumed this when I noticed that video chat was only for BB to BB chats. Though this particular feature is nice, it isn't terribly useful when 80% of your BBM contacts do not have BBs. I get frustrated when I type the wrong message to someone and I can't retract it without paying a monthly fee. I get frustrated when I get ads when I am using the BBM app instead of Hub. I understand that BB is a company and as such making money is the priority however why can they not take care of their own? My suggestion to Blackberry is to give BBM to BB users with upgraded features. Yes the video calling feature is nice but it isn't terribly important to me. For non-BB usersm BlackBerry should do the following:Charge a slightly higher^ monthly fee for subscriptions for timed messages/photosCharge a slightly higher monthly fee for subscriptions for message retractionCharge a slightly higher monthly fee for custom PINsCharge a slightly higher monthly fee for the removal of ads Blackberry should do the following, as a thank you to people who are loyal like myself...Remove subscriptions in the next version of BBMAllow unlimited timed messages and timed photos for freeAllow unlimited message retraction for freeMake custom PINs a one time fee Remove ads in the next version of BBM for free Due to the ratio of BB users to non-BB users I think that Blackberry skimping on approximately $24annually* / BB user would be worth it when trading for an increase in customer satisfaction. Loyalists stayed with Blackberry through everything and I think that sometimes the company forgets that without BB users there would not have been a company today. I just feel that Blackberry's treatment of BB users doesn't reflect the dedication that we have shown the company and I just do not think that is fair. Please Like this post if you agree. Thank you for your time, Haley ^ $1.29 based on a small poll of non-BB users in my BBM list was considered a fair price * based on the privacy and no ads subscription monthly price of $0.99

Hi
Thanks for your feedback and support! I've shared your comments internally

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